I didn't have a problem with them for many years. But even having them service my home unit for this time and paying a pretty penny for it hasn't gotten the superior service such prices demand. Called with an issue, and they were able to get someone out same day, which was great. Technician came and checked things out but he completely misdiagnosed the issue. He performed a bunch of work on it anyway, to the tune of over $400 to investigate an interior leak (while the condensate line was clear, that I could verify myself with an automotive inspection camera). But he did take wet vac to drain pan and sucked up some stuff so I guess that was that. Later that same day the problem returned. I called him back because the problem was not resolved and it was still dumping water inside the house. He came back next day at 7am to check it out. So far, still so good: anyone can make a mistake and I'm not blasting a company for just one mistake. But, suddenly it's "oh, yeah, I noticed it wasn't draining right". Well, why did you do all that other work then, on my dime? "This fix is going to be involved, we need a quote." One week later, no quote. Called the office who couldn't connect me to anyone and I left a voicemail with no return calls from anybody. But I assure you, charging the $400+ service that didn't resolve any issues? That worked PERFECTLY, of course. Maybe they expect me to chase them down for an overpriced quote like they're doing me a favor. Give me the economy these guys are living in. The rest of us have to struggle and keep our customers happy. But DebonAir doesn't seem to be interested keep customers and are just looking to scam. read more

A unit that I had purchased 8 years ago was not working and I called DebonAir -first thing this morning, they sent out 2 great technicians (Justin and Sebastian) who diagnosed and fixed the issue quickly and efficiently. Both were polite and communicated constantly on the status of the job. I highly recommend DebonAir for any air conditioning service or purchase needs, for both their excellent professionalism and expertise! read more

Have to say José orsini is one of the best employees here. Plus he is a fine a$$ best tech Bro he is fine period read more

Came home to a house not cool. Called a few friends who recommended Debonair. I see their trucks all over town so figured I would call. It was after hours but Left a message. I was called back and an appointment was made for the morning. James was my tech and called to let me know he was on the way. He arrived on time wearing a mask. We spoke about the issues and what I had done. He jumped right in and found my problem. I was worried this would be very expensive. I was blown away that James was done in an hour. House was cooling down and my kids were happy!! James found the electrical issue and fixed it. He also added some Freon as my system wasn't full. He even checked my coils and drain line to make sure everything was going to be ok when he left. Totally happy with the professional service we got from Debonair. Highly recommend this company. read more

Unreliable, Poor Customer Service I had a contract with DebonAir for regular semi-annual service. For the most part, no complaints there (which is why I gave 2 stars instead of 1). Just moved into a new house which needs work to the existing system. DebonAir came out and looked but never followed up. I've followed up with them several times, asking them for a quote and to come start the job. Every time I call get transferred from one person to another, which is frustrating. The calls always end with someone saying they will call me back, but they never do. Zero follow up. In hindsight I should have stopped calling them after day 1, but I had a decent relationship with them so I kept giving them a chance. Don't waste your time calling them like I did. read more

Had a contract with Debonair to do quarterly inspections of our air conditioning in our condo building. They came on Tuesday and discovered a possible leak in the main system on the roof. Advised us to turn off our air until they could fix. We expected that this would happen within a day or two as we were without air conditioning. No one called to schedule repair. I finally called on Thursday when I returned from a trip only to find out the mechanic had never reported the problem and there were no plans to repair. At this point if was almost 90 degrees in our apartment. They told us to wait until Monday or we would be charged double time for weekend repair, even though it was clearly their fault. They we condescending and unhelpful throughout this process even though they admitted it was their fault. I ended up getting a different contractor to fix the issue, costing us $1,093.09 as I had to pay overtime to the new contractor. I terminated our contract with Debonair. I would never recommend Debonair. read more

The first company I had service my A/C unit mis-diagnosed the problem over a 2-week period and I was referred to DebonAir as a result. I called DebonAir on 9 July to schedule an acid bath cleaning of my Condensor coil. I was transferred to Janet in Service, who wrote up the service ticket. She said she'd call me back later that day with a date/time for the service appointment, and explained the fee structure. She did not call back, so I called near the end of the day and learned I was on the schedule for Friday the 10th. Chris, the technician, called on the 10th to let me know he was in the apartment and gave my system a diagnostic check. He determined that the coil needed to be cleaned - which is what I asked for during my original call on the 9th, but Janet wrote up the ticket incorrectly. He also installed a new capacitor for the fan. He was very professional in our communications (up to a point). He told me he'd text me a copy of the job ticket and his recommendation for an acid bath - which he did not do. He told me they'd work up a quote and I'd have it before the close of business on Friday or maybe Monday if there was a delay. I called multiple times on Monday, Tuesday, and Wednesday -- each time I was told someone would call me back and each time nobody bothered to call me. I finally spoke to John Griffin, the service manager on Thursday 16 July at 12:29PM. He could not explain the lack of response nor the delay in getting me a quote. John could have picked up a phone and returned my messages, but claims he never got them. I had to do all the follow up - first with Janet and then with the Service Manager himself. John sent me the quote an hour after we hung up on thursday the 16th. I thanked him via email for the quote, and asked for two additional quotes - one to replace the coil, and one to replace the entire air handler. So far no response, despite me following up on Saturday with SECOND REQUEST in all caps. In my growing frustration I called one of their competitors - they came today, diagnosed my A/C system, and told me the coil did not need an acid bath - it simply needed a backflush to clear the line from sand and grit that was clogging it. They are working right now, the technican told me the temp had already dropped from 84 to 79, and the system is working properly. To sum it all up, don't waste your time with DebonAir Mechanical. It simply isn't worth all the time you'll spend chasing the mist. read more