Absolute trash. This place is literally the blind leading the blind. I've watched them just roll 3…read moreold people out the door eyes dilated, with no assistance, can't even help em put the solar guards on. Wow. The staff is absolutely argumentative over everything. They're trying to bill me instead of the VA Community Care and I'm staring at the certified and stamped approval. I came in 45 minutes early so I could get the papers done and get to work. Why am I waiting still 30 minutes after my appointment scheduled? Why does this staff have such issues with a question? Does anyone here anunciate when speaking or we all just going with slang? No I'm not paying for some stupid special view that you charge extra for and it's nothing special. Preventative maintenance? Lol. That's the stupidest shit I've ever heard.

10/10 DO NOT RECOMMEND!! I do not recommend working at this place. If you would like to be…read moreabsolutely abused go for it. The management is highly lacking. They are known to talk to other clinics and axe you out of a job somewhere else if you are looking to move on. You get paid horrible rates and don't even think about getting a raise. Bonuses what are those... They never train so go luck to you. Which also I would be highly concerned if I were a patient because some of the staff doesn't clean the machines used on hundreds of people a day. I knew of people that lied about checking pressure on peoples eyes. Most of the people that work there are so disgruntled and nasty people. They have a low rating for a reason. If you are a patient expect to wait forever because they will keep on adding more and more of you and not adding more doctors, staff, or getting a bigger space to manage it. Most of the equipment is ancient and barely holding together as well.

ZERO Stars for sure! My glasses broke where the screw attaches to the frame. Since they are 9…read moremonths old and and still under warranty, I went in and was told frames ordered today should be in by next. On my way home I get this text (I live an hour away).: "Connie, I just wanted to let you know that your frame is on back order. The website does not say when it will be in. I just wanted to give you a heads up." Sorriest, most unprofessional bunch of goofballs I have ever met! No further assistance given to me. I should have written this 9 months ago when they had me take my glasses to the grinder, then pick them up! Should gave been handled in their office, not the customer doing their job for them!

I did not use the eye doctors, I only had Patterson Eye Care make the lenses for me. When I went…read morein to have this done that first appointment was quite good. They were one of the providers with my insurance and I felt that they really did care about getting things done just right. When I left they said they would email me to come in since I lived 60 miles north of town and that it would take about a week for the glasses to come in. 14 days later nothing. So I called and was told that the glasses were ready and that they had BOTH called me and sent me an email. Neither was true. When I arrived for the glasses they simply handed me the glasses without making sure that everything was as it should be. NEVER HAD THAT HAPPEN BEFORE. I felt as if they were telling me they had their money and I had my glasses, now get out of here. After such a good start that really disappointed me.

He jerked the eye lids up so far it hurt and when said something about it he got ruder and started…read morejerking my face around He's rude not professional and truly bore lined being abusive to the patient Can't express enough if you can use someone else please do so.

I had cataract surgery on both eyes 12 days apart. Left eye on Thursday, August 29th and right eye…read moreon Tuesday, September 10th. I didn't even know I had cataracts until my annual exam on Thursday, July 25th. I've been wearing eyeglasses/contacts for over 30 years. I'm just amazed that I no longer need corrective eye wear. It's so nice to see clearly when I wake up in the mornings or during the night. It's also nice not to wake up laying on my glasses because I fell asleep while watching TV with them on. I'm just so thankful and blessed to have my eyesight back. Thanks to God and Dr. David Baker at Baker Eye Institute in Conway, AR.

The people that work here are great.But there eye glasses suck .My frames was always losing the…read morescrews and my lens was always falling out..I'm not going there no more.

So i set up an appointment, and didn't have my insurance handy. I told them clearly I wanted to use…read moreinsurance and asked if I could set up as self pay, and give the insurance info later. They said yes to that. Then I got a appointment the next day due to a cancelation. I had my wife call in my insurance info and they told her that the doctor i was scheduled with would accept that. She asked if I could get innwith one that did, and THEY TOLD HER I DIDN'T WANT TO DO THAT. They had no right to say that to her without actually confirming with me, since I made clear at the beginning I did, in fact, want to use insurance. So I got there and they didn't tell me I could take my script elsewhere for less expensive service, they did not direct me to frames that might be covered or basically give me any options besides leave empty handed or buy $400 frames out of pocket. Then I left a bad review, and went into their office to complain, and also ordered contacts. I went into a back office where I was harassed by 2 women who blocked the exit, effectively called me an idiot for not understanding how their backwards practices worked and after asking to leave 3 or 4 times and nearly being in tears from a panic/anxiety attack, they finally let me go. Since when does and eye doctor have the right to hold someone aga I not their will, just because they left them a bad review?

In for general check up. Very pleasant office and staff. As usual for optometrist's office, frames…read morewere waaay out of my price range. BUT will def be back for my eye care!

I would not recommend this establishment to anyone for eye exams or services. On March 17th, I had…read moremy appointment. They were going to order my trials. On April 3rd I called to find out what was taking so long. "Oh they have been in you can stop by." This was 2 weeks after my original appointment. They were miss labeled. The left was labeled right and the right labeled left. After a few days, I discovered this error. I brought this to their attention and acted as if I had done something wrong. I was not able see out of them in the correct eyes either. I called and went in for another visit. Those trials were not any better. I still could not see in the distance. They were ordering me another pair of trials. After a week, all I want now is my original prescription and move on. But they still cannot do that either. It took them 2 days after several calls to get that emailed to me.

The staff are super great, as is the eye doctor; BUT the quality is definitely lacking with the…read morefinished product.

Just got polarized sunglasses online and they were delivered in just a couple of days.read more