Had some Faith boots to take back and went to farnborough. Got to the store, said I needed to return them 'We can't take it back if you haven't got the big piece of paper.. OK so let me undo the package to see if it is all in there, Young blonde assistant, persists in stating that they can't help me. As it happened once I had found the paperwork it transpired that this was indeed the case. I thought I'd persist with my intention despite the assistant turning away to continue her conversation with the other assistant, so I asked perhaps you could see if you have a smaller size in stock of these boots please? ..What are they, Faith? Nah, we don't stock Faith. Well you certainly don't, or Hope or even Charity so I won't be coming back. Customer service attitude nil, stock, nil, customer service nil, customer satisfaction, nil. I don't know who does the recruitment or staff training for this store but I suggest they are replaced with someone more effective. read more