Called to get my car towed after being stranded on the interstate and was told they couldn't get to…read moreme tonight at all. Not impressed!

Had steering issue with 2011 GMC Sierra on a Sunday night while driving back to Michigan from…read moreFlorida. Contacted Rudy who met me at truck first thing in am and towed it to Shoop Chevrolet in a one week old flatbed towing rig. Excellent service and would recommend to all!

I have to state that the guy named Wes definitely has integrity. I asked about the theft that was…read moredone to my vehicle, glove compartment opened and a statuette stolen. Thing is, he asked all the techs and the cleaning guy (of which they have one who does all cars) and even had his manager look at a front entrance camera shooting over my vehicle on Friday evening. I did get a call back immediately this morning stating that there was no one inside my car when I came to pick it up. The things that were hit on was that the car is intermittently taken out of the garage when fixed (not always kept in the garage fully at night, only when worked on) and the cars are kept behind a fence. I wish they could pursue this further on all days my car was there from last Wednesday morning to Friday evening (not just Friday evening). This leaves a lot of room of where someone could have jumped a fence and taken something. Even if Fortune has people sign liability waivers, I feel that they could have done a little bit more investigation (no one is suing and no one is asking for compensation, just using their tools to help find evidence and that is not a liability); however, I may take it in my own hands to see what I can do. I thank Wes for all that he has done, I thank the manager, and I thank the staff.

I took my Jeep here years ago for minor back bumper repair. They ended up keeping it longer than…read moreexpected, which I didn't care because my insurance company had provided me with a rental car anyways. But still, I thought that was a ridiculously long time that they had it. The first time that I went in to pick it up, some of the damage was still visible, so they kept it even longer. Seriously, like they are missed part of it, even though the damage was contained to the one area. About two years ago my husband took his Jeep and the same thing, shoty work, they never did get it to his satisfaction. I will admit that he's the pickiest man on earth though. Because it's convenient to my house and work and I thought I'd give it one more shot. I took another car in, just for an estimate. The same guy was working who assisted my husband two years ago. He done this estimate too, so it's not changed over the years. Anyways, this time the damage was to the fender and hood area and the dude didn't even pop the hood. Now, I'm no car expert and don't claim to be, but it doesn't take a genius to know that should've been done. In all fairness, we didn't know how to get the hood up. Neither did the next place, but he went in and apparently googled it, came out and popped the hood and gave a proper estimate... the guy at Meadowthorpe Auto Body. Needless to say Fortune didn't get a third chance with me.

Romeo came out and eased my concerns. I had a red Chevy Silverado. He explained where I went wrong…read moreand had me laughing the whole time. I appreciate yall!

I got a tow and got to ride with Romeo, the owner, and might I say, this was probably the best…read moreservice I've ever gotten, super nice guy, we had good conversation for basically the entire ride, he made a shitty day a little less shitty and got me to my destination safely. I felt treated as one of their own, we started talking about backstories, movies, what it's like to own a company, how to drive a tow truck, it was great, and the price was amazing compared to others, I got to hear what inspired their slogan, he put my car where I asked, and he was just a very sociable person. 10/10 would break down again just for a ride:)

I had the greatest experience and service that i ever experienced at Body Shop. I would recommend…read morequantrell collision repairs to everyone.the manager Spencer McElroy is fantastic ,l never met a nicer person.l wish mr McElroy the very best. Jesse

One of the most unique interactions I have ever had. Other than the fact that I was able to get an…read moreestimate quickly and back to work, I am pretty sure some of the adjuster etiquette was not quite right. I basically walked out to my car with him and he just looked at me the entire time. I show him the car and he was like "This is it?" I told him that it was involved in rear ended collision and usually, most adjusters will keep it open and objective. They will not look to the owner of the car to come to a conclusion. He then told me, "I am just being respectful, but I do not think we can find another bumper. I do not see anything." I ended up getting the estimate and it was sent to the insurance company that had this autobody as one of their "preferred" body shops. Weeks went by and nothing was ever made of the claim. I decided to close it because I was worried, after my own research, that any additional estimates might total my vehicle. My vehicle is very old by year. Going back to the experience, it was just odd. Please retrain the red head to be objective about first estimates. Do not look at the client for answers, when walking out to the car. Be objective, be open, not "Oh, I do not see much and I looked under the back end of the car, but I see nothing." No, I barely some this individual get under the car to look. The process is to give a good initial estimate and then regardless of whether or not there needs to be a supplement completed, that is between them and the insurance company. The experience was just demoralizing. I ended up getting a second consultation by Cockrell's and Nate was amazing. I remember him being more objective the last time I went to him and he told me that I need to be careful if I get supplement estimates completed as it could total the vehicle and if the vehicle is drivable, to just use it as is. There comes a time when a vehicle gets to the point where repairing it aesthetically becomes second priority over the value of actually being able to use the vehicle.

Very bad experience. They were dishonest and unprofessional. We got quotes for the bumper damage on…read morethe vehicle at 4 different places. Another auto body shop (who has higher customer ratings and is affiliated with BBB) gave us a quote for more than $1050 less than Carstar's quote. Carstar claimed that multiple parts needed replacing (sensor, trim) when all of the others said these parts were just fine. What a rip off. It frustrates me that they are so cavalier about taking advantage of people.

They went above and beyond! I had a lot of damage to my car and they did a great job. Imagine my…read moresurprise and delight when I picked it up and they had even cleaned the interior which wasn't part of the damage and wasn't part of the estimate. It looked like it was detailed?

They were double the price of the towing company I used and could not come for several hours. In…read moreaddition the dispatcher was very rude

I didn't know of any towing companies, but I needed one. After reading Steve's reviews, I was at…read moreease and sure of my decision to choose him. He arrived at my house at 8:57 after I called him at 8:41, and my automobile was delivered at 9:37. He is incredibly effective and professional. When I need your service, I will always use it. Wonderful guy and company. I appreciate Steve's excellent work.

My driveway gate has a sensor issued and closed on my car. It caught my back bumper and took off…read morethe bumper. I wanted to go through them since everyone highly recommended them. The lady that answered the phone was so rude, she would talk to people in the background whilst still on the phone with me several time, she had an attitude and was not professional what so ever. I get it you might be busy but you can put me on hold rather than have a whole side conversation and kept jumping back and forth. I only spoke to them twice and my insurance also spoke with them and when I called to follow up because the information didn't match, she would ask people whilst I am on the phone to see who spoke to me and when her co worker said they didn't, she made it seem as if my insurance company and I were making stuff up. I am thinking lady, I am calling just to confirm information that didn't line up. But she was more stuck on who talked to who. It was like a pointing finger or blame game. It did not give me confidence that they would take ownership if something went wrong. On top of her unfriendly attitude, the way she talks down to me as if she doesn't care for my business made me pull my claim from them and went somewhere else. Clearly they felt they had enough business and didn't need mine.

Tyler has the magic touch and got me on my way when I had an emergency! Awesome customer service!read more

Thoroughly appreciated and enjoyed riding with Mike as he towed my car to the dealership.read more

Pathetic. Called two Saturday's in a row and left a message. Never returned my calls. Rude.read more