My wife and I were dropping her father off at the VA hospital. Our car battery wouldn't start after…read moresitting in the parking garage. We called One Rate Towing and was told they'd be in the area in 30 minutes. Not even 20 minutes later we got a call he was in the area. After a few minutes, he jumped our battery quickly, gave some advice about the battery size for our car, and charged us what I consider a reasonable rate. About ten minutes later he called to see if we were fine, which was very much appreciated so as to avoid needing the services again. Would highly recommend for anyone in the Lexington area as you're going to get a great service from friendly personnel who really seem to care.

Our experience with ONE RATE TOW and Johnny, went great. He was timely & very efficient. Would…read moredefinitely recommend this business. Tow rate was $90.

Called after my truck refused to start in an O'Reily's parking lot. Romeo said he'd showed up in 45…read moreminutes, got there pretty much in 45. It seemed like he was having a busy day. I'd called just to get a tow to the Midas around the block, but he took some extra time to help diagnose what was wrong with the thing, made sure the Midas I wanted to go to was open, and made sure to actually drop the truck off where the Midas techs wanted it instead of just dumping it and me in the parking lot. While I was riding with him, I listened to him take a call from another customer, and when he didn't have the vehicle needed to help them, he was quick to recommend multiple services that could, so he's got no problem making sure the customer gets what they need. All in all, no complaints beyond *maybe* the price. Supposedly we could've gotten AAA out for ~25 bucks cheaper, but who knows when they would've shown up.

I got a tow and got to ride with Romeo, the owner, and might I say, this was probably the best…read moreservice I've ever gotten, super nice guy, we had good conversation for basically the entire ride, he made a shitty day a little less shitty and got me to my destination safely. I felt treated as one of their own, we started talking about backstories, movies, what it's like to own a company, how to drive a tow truck, it was great, and the price was amazing compared to others, I got to hear what inspired their slogan, he put my car where I asked, and he was just a very sociable person. 10/10 would break down again just for a ride:)

They were double the price of the towing company I used and could not come for several hours. In…read moreaddition the dispatcher was very rude

I didn't know of any towing companies, but I needed one. After reading Steve's reviews, I was at…read moreease and sure of my decision to choose him. He arrived at my house at 8:57 after I called him at 8:41, and my automobile was delivered at 9:37. He is incredibly effective and professional. When I need your service, I will always use it. Wonderful guy and company. I appreciate Steve's excellent work.

Tony was fantastic! Responsive, fair price, and very accommodating. Our daughter is a student at…read moreUK and we live in Florida. Her car needed a battery replacement and Tony really helped us out. He came to the university, picked up her car and had the battery replaced within 2 hours. Highly recommend!!!

They were responsive by phone and also fast with same day service . They did an excellent job and…read moremade my car driveable. I only waited onsite for maybe a half hour. I'd definitely go here again for auto work!

Jason was my driver and took care of me! Responded on a holiday weekend, too! Would recommend to…read moreanyone around Lexington.

I don't know what it is but this towing company and gateway lofts apartments just work together to…read morescam people both of the companies are on some retard level. What a total Mickey Mouse operation a total catastrophe for both of them. Even though I had my guest pass visible I got towed got towed twice in the past. Today my friend got his truck towed for having his guess pass not visible even its sitting on the dashboard 10pm at night time employess must be lazy to not climb up and see the pass on the dashboard and they said the pass has to be centered like are you kidding me?? and had to force my friend to pay almost $200 even though this pass was visible on the dashboard. Gateway loft employees or whatever you call them that don't know how to operate a company say you can park in guest spots with guess pass from 8pm-8am but in general people get towed one by one. Either they work together or they just don't know how to work and they scam people It's a complete and utter mess.

A human actually answered their phone and was very polite. Said it would take about 30 minutes to…read moreget there and the driver arrived about 25 minutes later. My son's truck had a blown water pump just as he arrived to work at Kroger and the driver dropped it at my house easy peasy. Lex Tow did an awesome job even with it being windy, rainy and cold. Not a bad price either!

Called Lex Tow to get a dead car towed to a shop, was told it would be 45 minutes while they were…read morefinishing another call. We waited 3 hours on them without ever hearing back and their voicemail was not available when we tried calling to get and updated arrival time. Ended up having to call another tow company the next day because it was too late after we waited on them.

Thoroughly appreciated and enjoyed riding with Mike as he towed my car to the dealership.read more

Pathetic. Called two Saturday's in a row and left a message. Never returned my calls. Rude.read more

when I tell you, he made my day so much better I mean just that. The service was excellent. They…read morecommunicated very well with me. Timely, professional and accurate. Best price prices in Lexington. I will definitely use again.

Arrived fast and was extremely courteous, even dropped of my keys at the repair shop the tow went…read moreto. Highly recommend if you need a tow service.

Had to use this business when I needed to get out of a sticky situation. Even the cop, who stopped…read moreby to help out stated that the city had a contract with them and speeded up the process by calling in. I was able to get a receipt by email and hope to be reimbursed by my insurance company. Edit: After looking at the rest of the comments, I kind of see why the gal, Kendra, told me that they do not do work with insurance companies. You have to pay in cash or credit. They are a repo business too! LOL! Well, All State, a repo business beat whoever you sent, Big Hill Towing.

Annoying overpriced and took my vehicle from my apartment why do they only pay their driver $16/hr…read more Overpriced and underpaying

Fast and friendly! Picked right up and have me quotes over the phone and ACCURATE arrival timeread more

From the owner: Towing all hours of the day and night! Helping citizens off the highways to safety!read more