All I can say is that I wish my family had read the reviews posted here by several individuals. I cannot express how deeply disappointed our family was at the extremely poor quality food and service we received for the luncheon after my grandfather's funeral. The facility was grossly underprepared for our event in every way. I am certain that they were told to anticipate 50-100 people before the event and then 50-75 people that morning (funerals can be hard to gauge, but I know that they got a heads up from the funeral home before the event). We arrived to a poorly decorated banquet hall. In fact, I thought that maybe they thought we were too early and were still setting up. There were not enough chairs and the place was not set up in a way that was conducive to people interacting with each other. Appetizers, which were paltry, were placed at the far end of the hall, away from the tables and seemed out of place. Never the less, they were lousy. We quickly realized that there was not going to be enough seating and begged staff for more seating. This never really improved until we took matters into our own hands and brought over tables and scrounged for chairs. My children, husband, and I never had places to sit (we needed to make sure that our guests could sit instead). They were grossly understaffed. We had 1 bartender and 1 unapologetic waiter for our entire group, which was about 80 people. This meant that aside from nobody managing the seating and logistical changes, there was no one to tend to the guests. Our guests were lucky if they got some water, which also was not placed at the tables (e.g. no water pitchers for guests to refill). Was it poor planning or did it drive everyone to the bar so they could pay for watered down soda and drinks? The cola was amber brown at best. I am not joking here - you better ask for a taste test of the Tito's vodka they push on you and demand a sealed bottle. Just stick with wine if you can. I could go on for a long time about this place.....Next, the soup came out piece meal and was served in glasses! At one point, while at least the other half of the guests were waiting for soups from glasses, I saw the lone waiter pull out boxes of glasses from under the bar - I guess to serve more soup!!! What organization is that??? I really hope that they washed them before pouring in the soup. The appetizers, which were also paltry, were horrible. Who burns kielbasa and can be stingy with it when it is SO cheap and easy to cook. My aunt had to go around to the tables serving it so that guests could get their single piece to keep them going until the the main course. My father aptly stated that he would get better food at a high school cafeteria and I totally agree. In fact, I did have ziti recently at my children's cafeteria and it WAS better. The meatballs, which ran out, were not homemade. The dessert cakes were not high quality. Good thing it is hard to screw up ice cream. We had guests leave out of respect for the family (because there was no where to sit) and the ones who remain deserve some sort of medal for putting up with a lousy meal and prolonged service. In the end, what bothered and still bothers me the most, was the callousness in which the management dealt with our event given that it was a funeral luncheon. Our family was exhausted from being in hospice to then immediately shifting to a wake and funeral. We needed an opportunity to sit and be fed, to just relax together before our lives resumed back to normal. The poor preparation and lack of execution of the event did not allow us to relax and memorialize my grandfather. Even the microphone did not work properly. The meal was served so haphazardly (and we were so preoccupied with tending to our guests), that there was clear moment for us to say a few words while our guests were happily eating. It was such a disaster. They discounted my family 5 people, which was a total joke, because those 5 people probably did not get a seat and did not have an enjoyable meal. They could some how blame it on us, but I fail to accept that. I am certain that my aunt was clear about what was needed and our experience was consistent with others posted here on Yelp. I would really hesitate to hold any event at this place and would seriously ask to talk directly to the person who gave it 5 stars (I worry that it was planted) because our experience was like Rebecca O.'s. Please - make sure you get everything in writing - from the number of staff to assist to the number of seats they are going to put out to the exact food you want. Buyer beware! read more
