I called they called right back made an appointment for this arrived on time did what had to do and…read morepoof!

From the owner: Complete Septic Service LLC provides septic system pumping, maintenance, inspection, repair, and…read moreexcavation services in Belchertown, MA.

They are the best. I had a problem on a Saturday. They called me right back and came right out…read more Thankfully it was an easy fix. I would never use anyone else. Awesome business to deal with.

We had Nick come out and perform a title 5 inspection. He failed us and filled out an incomplete…read moreinspection and checked things off that he didn't actually do. He collected 650.00 and we still have no clue what's failing on our system because he didn't actually inspect it. We called asking that he come complete the entire inspection since he was paid to do so and we need to figure out where it's failing he screamed and hung up on me. Now we are filing a complaint with the board of health and are stuck paying someone else to come perform a complete inspection.

We purchased a new washing machine but were unable to use because it wouldn't drain. I contacted…read moreAdvanced Sewer and Drain and John came out within a few hours (he would have come even sooner but needed to wait for us to get home from work). He identified and fixed the problem right away. He even scoped our main line out to the street just to make sure that we wouldn't encounter problems down the road. Superior service was received at a fair and reasonable rate. I would highly recommend this business!

We had a major blockage in our bathroom sink as well as other plumbing issues in our business. On…read moretwo different occasions we paid plumbers to come in to fix the problem. Each time we were left disappointed paying money to plumbers who had no clue as to what the issue was. Advanced Sewer & Drain fixed the problem in a matter of 20 minutes. No exaggeration. The service was simply outstanding. The gentleman who did the work were professional and efficient. It's true that Advanced has all the right tools to get the job done & the knowledge and experience to make sure it's done right the first time!!! We are very pleased.

We had what we thought was a blockage in our toilet line that was causing us a great deal of…read moreproblems. We were recommended to Fletcher Sewar and Drain. They came today and the service was wonderful. They were able to tell us that there is absolutely no blockage all the way to the street. We just need to replace both toilets. We give Fletcher Sewer and Drain 5 stars!!

We called with a septic system emergency. While they were initially helpful and polite, they…read moreultimately forgot about the job, and us, entirely; on Saturday night they promised they would be out the next (Sunday) morning, but neither called nor showed. When we called to ask what was going on they had no idea who we were, then blamed the situation on, 'a little mix up '. They did not apologize once, nor could they tell us when they actually would be back to fix the issue. Perhaps Fletcher is fine for routine issues, but be wary if you have an emergency.

Update: After initially being charged for a service that was completed--and without prior…read moreauthorization--I wrote a formal letter of complaint to Wind River Environmental and also posted a negative review. I later filed a dispute with my credit card company. To their credit, Wind River has now reversed the unauthorized charges and resolved the billing issue. While the situation was frustrating and could have been avoided with clearer communication upfront, I do appreciate their willingness to make it right in the end. I'm updating this review to reflect that resolution and to acknowledge that the company ultimately acted to correct the issue.

I contacted this company after my plumber recommended them to snake my main sewer line in the…read morebasement of my home. I spoke to one of their customer service reps. and was told that $249.99 covered 1hr of work. There would be an additional charge for any work conducted over the initial hour and for any equipment that maybe needed. After conforming this information, I agree to the charge and scheduled an appointment on 6/13/25. When the tech came out, he looked at the issue and stated that my main sewer line needed to be snaked for an additional fee that was over $400.00 dollars. I advised him that I was not told this when I called to schedule the appointment and that I would call to get this resolved. The first serv. rep. put in a ticket with the issue. The tech advised me that he spoke to his supv. and if I was not willing to pay the additional fee he would not be able to complete the work. I asked to speak to his supv. Justin and was told that he(supv.) didn't see a ticket from my call and he would not talk with me. The tech. left my home without completing any work, but they charged me $249.99. I had to call several times from 6/13/25-6/26/25 and speak to several rep. I was advised that the sewer drain manager and then the general manager would call me to resolved this, but they never called me. On 6/26/25 I was advised that they realized that I was misinformed and I will be receiving a refund for $249.99 in 2weeks. All the customer service rep. that I spoke to were professional and very helpful in trying to get this issue resolved. The ball dropped with the supv. Justin Hightower and the general manager not addressing the issue. I nor even customer should not have to call a company over eight times before an issue is finally addressed by management and resolved. That is Not the way any company should be conducted business. Due to this, I do Not recommend this company and will submit another review once I receive my refund.

Avoid this company at all costs. Easily the worst service I have ever experienced. Bill and Barbara…read morewere incredibly difficult to deal with and made the entire process painful from start to finish. Absolutely unprofessional and completely unacceptable service.

Thursday morning I woke up to a small flood in my basement. The sewer pipe was blocked somewhere…read morebetween my house and the street. There only two plumber/sever companies I have ever dealt with in the past and I didn't want to use either of them because of past experiences. I wasn't really sure what to do so I jumped on Yelp and found All In One Drain Cleaning. I called and got a live person, Bill, who said that someone would be coming out my way in a few hours. Blake was the person who showed up, before noon. He tried snaking the pipe with a monster snake and had no luck. He then had to send a camera down the drain to see what was up. He told me how much it would cost and my eyes rolled into the back of my head but I had no choice and had to go with it. I am really shocked at how much it costs to send a camera down the pipe for 5 minutes. Yikes! Anyway, the camera revealed that the pipe was clogged solid so that was a good call. The next step was to blast the blockage with a water jet. Because of where my drain cleanout is located in the basement, there was no way to blast it without flooding the basement. This is where his boss, Bill, stepped in and a decision was made to dig up the front yard and install a cleanout pipe connected to the main pipe. The whole job took several hours and was finished around 7PM. It cost an arm, a leg, a lamppost, and my firstborn but at last, I was able to shower and poop without worrying that the goods would end up in the basement again. I guess certain services are just very expensive. I don't have any point of reference as to the price point because I wasn't able to "shop" around, although I am also not sure I would want to anyway. Bill and Blake a couple of very hard-working guys and they know their craft. On top of that, they are very personable and bicker like an old married couple. I would strongly recommend them to anyone who is dealing with serious plumbing or sewage problems.

In 2022 Karl's pumped out half my septic tank according to a way more reputable/honest company on…read morethe same rd.They also didn't clean gg he filter!the idea is to have your whole Tanked pumped!Dishonest company who cheat their customers.Never again! I would've used the other company who installed the tank,but in 2022 they were backed to backed up.

I did my due diligence when I needed to have a section of our sewer line replaced. I got quotes…read morefrom 4 different companies in the Amherst Area. Just getting the estimates was a bit of a struggle requiring me to make many follow up calls. To be fair, all the companies were not great at communication. Karl's bid was the lowest and they seemed to have a ton of experience in this work. The work was delayed by eversource because there was a utility pole nearby - not Karl's fault. On the day of the project, Karl's arrived when they said they would, completed the project in a timely manner and did an excellent job of leaving our yard clean and freshly seeded. I was looking over their shoulder some of the time and they answered all of my questions. The whole dig was done skillfully. Then, to my surprise, when the final bill arrived the total we were charged was $1,000 LESS than quoted! I'd use them again and recommend them to others.