The worst water utility in the history of utilities. One week great pressure the next barely…read moreenough to wash soap out of your hair. When they have a major leak on their side they try to manipulate your bill to compensate for their faulty equipment. Southern utilities will forever be stuck in the stone ages you cannot pay online and have to go up there physically or mail a check. I cannot wait to move out of their area. FSU!!!

A horrible company. Actually terrible. Our water has been turned off due to a previous tenant not…read morepaying their water bill, even though ours has been paid? Seriously ridiculous. If you can go anywhere else, I would recommend. City of Tyler needs to step in. Water is a human right, and the fact they give ZERO notice is beyond ridiculous.

They call you unsolicited and when you ask who is calling, they hang up. Very unprofessional.read more

Because of the location, we are forced to get water from Southern Utilities. The WORST water…read morecompany I have ever experienced and Ive lived in many places around the country. They know they've got you and dont give a DAM if customers like their service or not. You cannot have an online account and log in to pay your bill, see your water usage or anything. You have to pay with cash, check or bill pay from your bank. In the lobby of their office in Tyler, a Tyler police officer is stationed there during all hours they are open. Not a security officer, a Police officer. Why? Because so MANY people utterly HATE Southern Utilities and have been burned and ripped off by them, they need armed police in the lobby at all times. The CEO and administrators are totally incompetent.

Absolutely the worst business I've ever had to deal with. Rude, incompetent employees. No way to…read morepay bill online, which would be a lot less frustrating if these dumbasses could send a bill out on time. Hate, hate, HATE this company. Would swap in a heartbeat if there were any other options.

I can't seem to be able to log in to my account. When I type in my…read more account number, a message comes up and says it needs to be a number ??? My auto pay account needs to be edited with new bank info but I can't log in.

I hate this company and Ive had it for less than a month. My landlord messed with the pipe and…read moreCenterpoint was going to come and check the gas. They knocked on the door twice (I was in the shower) and they left before I could say anything. I called, was on hold for 20 minutes and then a lady spoke to me who then put me on hold only to hang up on me. Ridiculous I will be looking for a new gas company no one should be treated like this.

I got married April 3 and made an appointment for May 27 then got one for May 16 in Dallas, TX. I…read morewalked in at the Malcolm X location and they had me wait 30 minutes right before they close to schedule an appointment. I drove 110 miles to Tyler to my 910am appointment to be told by the representative and supervisor/manager that appointments are no longer needed at the SS Administration that you can just walk in to any location. They both graciously apologized to me. Thank you so much for your organization, team, and integrity regarding the policies at this location. I was able to get my name changed super fast. I hope other offices can be like this one!

The worst place ever - not a fan at all- very demeaning - don't know why they treat everyone with…read moresuch disrespect, but it must be the workplace environment- I just don't know. Disappointing!!

I was able to get techs out to the house next day, and they were able to put my mind at ease…read moreregarding leaks. They did a thorough job, and even gave me info and tips regarding the house. They now do a lot more than plumbing, and I look forward to working with them in the future.

I'm very pleased with my choice of Bannister Plumbing. First of all the technicians were very…read morepatient, informative and polite. My technicians name was Kyle and he treated me like an old friend and my home as if it were his own. Highly recommend Bannister, the company as a whole is A-1 all the way around.

All around a good company. Great bunch of guys that work together and you have to love that it is…read morefamily owned and operated!

I haven't needed a plumber for a couple of years, but I've recently had three different problems…read moreand Watson Plumbing has been great all three times. They are responsive, clean, knowledgeable, and extremely helpful.

Deal on water heater able to schedule online came at appointment time and finished. Checked and…read moremade sure I was receiving hot water with no leaks before leaving.

This company was fast and the most courteous people I have dealt with in a while. I would recommend…read morethem to anyone needing plumbing help. They were here when they said they would and finished when they said they would.

"Jason" expressed concern for my plumbing problem, and that really meant alot to me. He was very…read moreprofessional. He allowed me to choose how much I wanted done, and he had a book with him with printed prices of the different jobs. Again, that was important to me. He and his helper fixed the problem promptly. They were neat and left my home in clean condition. I will use them again.

If I had one word to describe my experience with Rudd it would be WOW. It all started with a call…read moreto them and speaking with Belinda. I have never dealt with a company or business treating me (the customer) with the level of respect and and compassion for my dilemma which was a hot water heater that needed replaced. Belinda gave me the peace of mind and was very attentive and listened and answered all of my questions. She then got me quickly on the schedule to have the guys come out (at no cost) and find out what was going on with my old water heater. The two plumbers that came out (Brandon and Jonah) were extremely helpful and walked me through the whole process. I have to say that Jonah and Brandon worked until 8pm to finish the job of replacing my hot water heater and reducing the pressure to my house that was actually way too high. Brandon and Jonah did not complain at all about working late on 12/21/18 (4 days before Christmas). They worked very hard on got me and my family hot water again as well as my extended family that showed up halfway through the removal/installation process. I will have absolutely no problem choosing them again over all plumbers in the Tyler TX area for the exceptional customer service, friendliness, respectfulness, and treating like family. Thank you so much Rudd Plumbing for getting me some hot water again. Belinda, Jonah, and Brandon: Thank you for helping me out and being with me the entire way and treating me kindly. Merry Christmas and Happy New Year! Bryan Allen