I sent a follow up message to my order confirmation over 30 days after receiving it to provide ample time to receive the part. My email was never returned. I called today to inquire as to the status, again, well over 30 days at this point. I was told by the person answering that she would ask the owner for a status update and call me right back. I never received a call back and I just attempted to redial but their business line voice mailbox is full. I will be disputing this card with my cc company and sharing my customer service experience, as candidly, it looks like many have already done. Beware. They will charge your card, but not ship your part/s, or communicate with you post purchase. read more

I can only relate my own experience. I ordered a used ECM for my wrangler. They sent it on time. It looked good but I never tried it. I got my old one fixed in the meantime. When I asked if I needed to pay a restock to return they said absolutely not and even paid for the return. They may not be perfect but they certainly have my business. Give them a chance. Robert Clark, Texas read more

As.of now.not looking to good I ordered a transfer case on Jan 16th add says 7 -10 day message said 15 to 20 day it's behond that I hope I get what I ordered no answer on phone no answer for emails if anything changes I will repost read more

I wish I would have read the reviews prior to ordering. The 5 to 10 day fulfilment turned into 15 days without an end in sight. I was able to cancel the order. I will say that they were responsive to my email inquiries and refunded my money as soon as I cancelled. read more

I purchased a partfor my jeep. obviously it's an old part. I knew that prior to purvhase. a headlight/dimmer switch. they sent me a rusty dirty some what muddy electrical part. They could have at least cleaned it up some. I returned it. it's a 35.00 part. they only refunded me 1/2 my purchase price. claiming I dismantled it ( cleaned it up for them) for no reason. I cleaned the copper contacts I need it to work. those parts are not available over the counter. there are other sources for old jeep parts. and hopefully they don't rip off their customer. Dead Jeeps made $18.00 in profit of a customer. Dead Jeeps lost a customer for life. now how far does the $18.00 you stole from me get you??????! read more

So placed an order on 11/25. 12/22 no parts no shipping info no return email or call. Put claim in to my credit card company. Suddenly 20'min later get a full refund and an email apology as if they had a choice in issuing the refund. I would avoid ordering parts from them that they need to ship as they do not do it or return calls. By the way the mailbox for the person in charge of internet and phone orders is full huh wonder why. read more

Overall terrible experience. I placed the order which had a 10 day lead time, which is understandable. 10 days turned into 30 and after multiple emails requesting order updates and no response, I finally called and was able to get a hold of someone. They told me it would be another month before they thought they could fulfill the order and they still could not guarantee that timeline. Still waiting on my refund......... read more

Super good customer service i ordered a tranny and was notified that the wait was a little longer than i had time for and they canceled it and refunded immediately on the next business day. If i need anything else I'd go through DeadJeep just because of that great customer service thank you guys read more

Owner is rude, makes false claims, takes no responsibility for their delays, and never delivered product after 4 months of waiting. I needed Ebay to step in to refund my money. Do not trust Ebay reviews of this business. read more

I've been a Jeep owner for a long time and have heard about these people, but for some reason I never checked them out. I went down today for some parts and Ray and all the staff I encountered were all super friendly. The place is real cool and seems to be very well organized. I'll definitely be going back. read more

I ordered parts on the 7th of July, was told 5-7 business days shipping. just curious as to where my parts were 9 business days after so 13 calendar days I contacted dead jeep to see a status update. And was told, "it's only one day past!" I was then told if they xouls get my part shipped out that day they would call me. Was given a tracking number. Then all of the sudden the tracking number is canceled and their website shows status- fulfilled. Rather than answer my questions they choose to refund my money. Still waiting on the refund bu the way. Do not recommend. Look at reviews. Nearly all reviews are the same. read more

don't.just don't. you will wait forever and not get your part. if they do answer the phone they will tell you it will ship soon. it won't.

Well after my last review , Alison at DEADJEEPS contact me, I was told they were having problems rounding up the door parts they promised they would get for me.,,,,, I had the nerve to mention they had all the parts I needed listed on ebay right now,,,,, Well I just receive a message saying they are NOT going to keep their part of the agreement ,,,, read more

Dead Jeep is just what this business is, DEAD. Ordered hinges they claimed they had for sale 8 business days later, still not shipped. The lady on the phone was very rude and disconnected on me. 1st experience and last experience and I will make sure all my Jeep contacts know this place is Dead, so don't waste your time! read more

I bough a transfer case from them on eBay. I received the item promptly. Went to have it installed. It was not the item pictured. Wrong model (different specs) and definitely not in as good of condition as the one in picture. No big deal as I only live about 30 miles from them. That is when the problems started. Seems like in 2019/2020 this would be easy to solve. Since my truck was disabled (keep in mind the jeep was drivable before I went to install the new one) and my mechanic was irritated that it was clogging up a bay - time was the essence. I called first thing on Monday explained the problem .... also keep in mind - they had 'my part' still listed on ebay (clearly fraud or misleading people at this point). They told me 'send it back and we will refund you the money". This obviously didn't help me with a truck missing a transfer case and me already invested time and money into replacing it. I asked for the following: 1) Please send me a new one today and I will drive the other one down this weekend - no. 2) Please send me one and I will mail back (gotta be expensive) - no. 3) Please send me one and I will offer you a 3x deposit on my credit card - no. 4) Split the cost of putting one in an uber and ill send mine back via uber - no. 5) Let me buy another one over the phone (they are a retail operation) and I will send the other one back through ebay. - no. 6) have one of their people drive up and replace it - no (had to be less expensive than shipping a 150lb hunk of metal in two directions). As you might imagine - I got pretty animated and the things got worse. They had no sensitivity to the fact I had a disabled truck, had invested time and money in replacing it and a mechanic that had a time line and was irritated. They only offered me "send it back and we will refund you money" which was not helping me. I think they said I could drive it down and swap it (I live 30-40 but work probably 80 miles and long hours with commute). End of day - no regard for my issue even though it was their MISTAKE OR SCAM. They hid behind ebay policy but I talked to an executive (escalation not the first level support) at ebay that encouraged me to work it out with seller - meaning - ebay would not be offended if we did the swap outside of ebay. I told this to dead jeeps and they just repeated it. I asked to speak to owner and he was right there but refused to get on the phone. So --- if you are concerned about getting the right part or them caring about your satisfaction - don't do business with them. read more

I'm a local mechanic new to the jeep world. I saw one of their YouTube videos and decided it was worth checking out. I talked to the parts woman on the phone about a part on their website and we agreed on a price and since it was the afternoon I asked her if I could come pick it up the following day and she said that would be fine. When I showed up the following day she remembered the conversation but tried to tell me she said a different price. She then charged me for the part and sent one of the guys to get it. After some time the man returned with a different and much older part than the one discussed, and it wasn't even the correct one for my vehicle. After I pointed that out the woman says to me "we just paint them to look better anyway" and then walked away to discuss something with the man out of my presence. The man walks back in, apologized, and told me they sold the part we had talked about already, and for my trouble, offered to get me another one later in the week for $10 less and I agreed that would be fine. The sales woman then steps in and says no thats not ok. She tells him that he can't make that deal and then tells me I should have come that day we 1st talked about it if I wanted it. Which I would have if she had said so in the 1st place. She then told me to go buy a refurbished one online instead. Made me feel like a worm. Thanks for the insult to injury. I'll happily tell all my mechanic friends about your fine customer service. Hold on to your wallet people. Stay away from the parts lady. She does her best to make you feel like a pest. read more

Awful company to deal with. Bought a transmission from them through eBay with a "guaranteed delivery date of..." They of course took the money out of my account right away but wasn't seeing any shipping. Then they sent a letter with a tracking number on it (so to eBay it looked like the tranny was sent) the letter was telling me there was a delay. I gave it a couple weeks and still nothing. Emailed them asking what the issue was. They responded saying because of corona that they only had one person in shipping and they were doing what they can. I understood that to a point, but if you had the tranny and the guy shipping it- how long does it really take to put it in a box and call fed ex??? Finally got tracking info about a month after and received the tranny. Was finally happy I could get my XJ back on the road. Got it all installed and went to fill it with fluid and discovered it was cracked!!! Sent them pictures and tried to get hold of them to resolve this and to date- ZERO RESPONSE. and the AX-15 wasn't even out of an XJ, because had to swap out my shifter tower to make it even fit. Claimed they thoroughly tested it and also fluid was clean. Pulled drain plug to drain what was left of my new fluid and sludge came out. So obviously not tested nor did it have clean fluid. Crooks! read more

I drove here on a Saturday afternoon to get a part that was listed in stock on the website. I called when I was outside because I couldn't find the place. I had the part number and the listing from the website. The woman who answered the phone couldn't have sounded less interested to help me, at one point saying "this isnt door dash honey". I tried to tell her what I needed and she kept talking over me saying the parts departKent wasn't there and if I didn't know what I wanted that she couldn't find it, even though I was trying to tell her what I needed, basically chasing me off the phone. They should really have someone who knows what they're doing answering the phones, and someone who is way less of a condescending bitch. read more

My parts were discontinued through the dealer, and found these guys on a google search. They had exactly what I needed for a great price. Placed the order and almost immediately received an order confirmation and tracking information. It was due to arrive on Friday, and I received it a day early. EVERYTHING was in the package exactly as described. How can it get any better than that?! Not only can I get the old TJ back on the road safely, but now I can enjoy it again with my wife and kids. Thanks Dead Jeep, you definitely have mine, and my buddies, future business! Highly recommend! read more

Big thanks from dead jeep blew my motor in my wj ..gave them a call to see if they had a motor avaliable and the office told me it was in stock and ready to be picked up. I went the next day bought it dropped it in runs phenomenally.. battery died on me hooked jump pack up backwards called them right back after figuring out the computer was fried asked if they had a computer with a sim, and they had that too like bam!!! Got that put in purs like a kitten thanks guys you really take it above and beyond!!!!! read more

I love these guys! They are always very welcoming, knowledgeable, and helpful when I need help with my Jeep. They have gone out of their way to make sure I had the parts I need when I need them. I will never take my Wrangler anywhere else again. read more

Scumbag company. Paid for a transmission oat beginning of February and they jerked me around for more than a month before telling me that they are going to refund me and instead put through yet another transaction at 3 am . No transmission, and they won't answer the phone. That's fine. Thankfully I have navy fed and the chargeback is coming. BBB complaint next F!!! This fake company read more

Finaly found a reasonably priced and good condition hardtop.The folks working there were very knowledgeable and extremely friendly. I was alone with my 5 year old and the guys there even removed my old top and placed the new one on. If you need Jeep parts this is the place to go. read more

If your Jeep enthusiasts or a novice this is the place for you! If you're looking for a common or a rear jeep part. They most likely will have it! A friend of mine told me he picked up a top there for $500 to a CJ. I took a ride down they were very very helpful. And had the parts that I need to restore the jeep I'm working on. And they did not clean my wallet out. So if you own a Jeep, Jeeps Unlimited is a must for you! If you're using the GPS put in 202 Chalkstone Ave. and they are right around the corner to the right at a dead end. I was so impressed I signed up for yelp just to place this review! read more

Nice people, very helpful, I drove down to pick up a part and they helped me be sure I got one that fit. I recommend highly!

These guys are liars and rip offs, Don't waste your money . They sell me a tailgate glass for a 2005 Wrangler, that don't fit my Wrangler , because it's NOT from a 2005 the holes don't line up, so I drive there 30mins away , because they told me they would take it back, well surprised they didnt they're a liars. Should of read their Reviews, they're all Bad Reviews. read more

Don't waste your money- these guys are liars and rip-offs! I bought a used, in "good condition" transfer case from them and was told it would be shipped the next day. Two weeks later and no part, i called to see what the deal was. After getting the run-around about it for a few days, i was sent the shipping info- the part was just sent out 2 weeks after placing the order! Thats not even the bad part- I had the Transfer case installed just to find out it was worn and the chain was loose and slapping around inside. They agreed to send a replacement- that was over a month ago- I have no replacement. I've been contacting them just about every week and apparently they are still waiting for the "shipping department" to get them the info. Every time I ask where the part is, its always the same response- "I'll get the info to you by the end of the day". I've been hearing this over and over for weeks. I'll be spending the money on a new Transfer case since I don't even trust having the junk they sent me rebuilt. This is the most unprofessional "business" I've ever dealt with. Apparently there are other complaints that are similar...wish I would have read them before buying from these liars.... read more

Place is crazy.. Parts everywhere.. People running around.. Dogs.. Jeeps jeeps and more jeeps. They seriously hook it up, and Im glad they are in Rhode Island. read more

Great business I get all my used JEEP PARTS from them and have been for 25 years! They are the most reliable in the New England Area for Jeep Parts and have great customer service and excellent warranty and return policies. Their staff is also very well learned about everything JEEP and can help you solve almost any problem the CHEAPEST and MOST EFFICIENT way! I love these guys I've never been steered wrong with this business they're simply great. I recommend them to any Jeep enthusiast or collector (they have many old/rare parts that are very hard to come by) and any Jeep owner who needs a little help or wants to build up a bad a** Jeep. This is the place to go any time no matter what situation if its a Jeep you drive...I recommend you drive over to Jeeps Unlimited and see how much they really can help you out you'll be blown away! read more

I was in the doghouse with my wife having bought her the Jeep she always dreamed of in the winter (thus it came with a hard top) with the assurance from the seller that I could put a soft top on easy and that all the hardware was there when the warm weather came. Well, turns out when I purchase the soft top online and try to install it (for my wife's birthday present) all the hardware had been stripped out by the previous owner and I was screwed. Being my first Jeep and not mechanically inclined at all My wife called me a fool and was pissed to say the least. I went from place to place only to be told I would have to buy their hardtop, pay for install etc...I was looking at close to $750 easy most likely much more. Having been laid off from my job and facing surgery soon thank God I found Jeeps Unlimited. They didn't even know the whole story just that I was in the doghouse with my wife and thy were my only hope. Well, what one of the owners did next demonstrates why they deserve all your business. He not only provided me with ALL the hardware down to the last screw (and every one of them was missing) he installed it and my soft top which was not even purchased from him on a day that was in the high 90s with 100 percent humidity. He worked his ass off trying to make the soft top which was not from the factory and too small fit and refused to allow me to leave until it was perfect. It touch over two hours and the final bill was only $200! These guys are top notch, old school, Jeep experts you can trust. They made our summer and possibly saved my marriage! Give them ALL your business with confidence! read more