I originally took my 2015 Ford Fusion to the Ford dealership in Fall River to diagnose a gas leak…read moreon my vehicle. The technicians at Ford put my car on a lift and then told me I needed a new fuel pump, ring , seal and gas tank for a total of $2,700, mind you they never dropped the tank for inspection. I declined and took my car home. The next day I called Norwest and explained to them my situation. One of the owners explained that while I might need a fuel pump it seemed highly unlikely I'd need to replace the tank but suggested I make an appointment and they'd be happy to take a look at it. I dropped the car off a few days earlier than my appointment day. In that time frame they looked it over and determined that my gas tank was perfectly fine, and all I needed was a fuel pump. They were able to get the part and install it and I had my vehicle back the same day as what my appointment was scheduled for. It was also very reasonable on price compared to the Ford Dealership. I will never take my vehicle back to a "Stealership", as I am sold on Norwest's service, knowledge and flexibility. The best part is they are literally a up the street from my house, so it's convenient to drop it off and pick it up.

Excellent service. Flexible. Recommend highly Had car…read moreserviced. Price is right and staff are personable

The obvious choice for parts, absolutely no comparison to the chain parts stores. Great selection…read moreof parts for every project. I have gotten parts for old cars, new cars, oddball seals and things for old tractors. All this without even mentioning the staff. The crew here is a hard working group with TONS of experience. They will solve issues, make educated recommendations and help you figure out what you need even if you have no idea what you are talking about. Always my first and last stop for such things. Walk in daunted and overwhelmed with a project and leave armed with the stuff you need and the knowledge to make it happen. All for a great price. Reminds me of the parts places when I was a kid. This is the real deal, people. Don't shop at the chain stores.... they are no cheaper and you will never get the service there that you get here.

I bought 2 UPPER ball joints for my 65 Thunderbird, they sent me the LOWER ones, then charged me…read moreto ship them back and a restocking fee. They sent the wrong part out. I should not have had to pay for shipping or a restocking fee, therefore, I will never buy from them again, be careful, they blamed the manufacturer and did not accept responsibility. What a terrible way to run a business.

best place to go This was our first time bringing our car…read morethere. we had no brakes nobody could figure it out why. we brought it there an they figured it out so quick. everybody is so professional an nice. we. will be bringing our car back next time it any issues.

Kevin made getting our Honda out of impound a easy process he was great definitely went the extra…read morethanks Kevin

Took a total of 5 trips to them before they put the right part in. They still can't get it right,…read morethe gas gauge is off. I can not bring it to them anymore. I hope nobody else has issues with this place. Showcase sucks.

I cannot speak to the repair side of this facility, only the used vehicle sales side. I was less…read morethan impressed in dealing with Rick at this organization. I never had to try and talk a salesman into selling me a $26K vehicle before but that is what I had to go through with Rick. Three times he said he would call me back and three times he never did and I was the one who had to keep calling back. All I can say is that I was ready to make a purchase but just required a little more information. Rick seemed like he couldn't care less what I did or what I was asking him for. Not the way to treat a customer nor run a vehicle sales department. This had to be the worst experience I have ever had trying to purchase a 30+ year old truck.

If you are in the auto service industry Action Auto Parts has got you covered. Fast delivery of…read morequality parts and a knowledgeable staff. Saving pennies will cost you thousands if you choose to deal with those national parts chains. Great support in all ways! If you want to keep your service techs moving, Jump into Action!

I came to this location at 795 NM Street on Tuesday November 2nd at 5:57pm. Upon arriving, I knew…read morethat I needed a light bulb and opened my hood to remove the blown bulb so I can head inside to ask for a replacement. Before I could enter the store, the salesmen locked the door on me and said sorry it's 6pm. I pointed to the clock on my phone to show him I had a few minutes left to make my purchase and pleaded with him to make an exception because it was dark and needed the bulb to drive home. If this is exceptional service, it definitely fell short. I don't normally write complaints or bad experiences but this is just unacceptable and they lost a sale. Attached to this review is a photo that is time stamped of the salesman ignoring me after pleading for his help.

I brought my 2021 BMW 330i in for an AC diagnosis. They sent me a video of a pinhole radiator leak…read morethat had eluded the previous three repair shops (along with an impressive write up/evaluation of most all other systems). Their experience with BMWs led them to the correct diagnosis; Radiator leaks can shut down the AC system. I have owned twenty seven cars over the decades and have worked with about as many repair shops. Brum's is an impressive stand-out.

I've taken my vehicle here twice, both times the shop was communicative, upfront and reasonably…read morepriced. Many months later, I received a letter from BMW that a particular component was now under warranty, which was the first service that Brums had repaired. Sean from Brums was so patient, and helped with multiple requests from BMW to have the repair retroactively covered. This was months after the fact, and I'm not sure many repair shops would have taken so much time to help. If my car needs service, this is where it will continue to go!

I was a bit disheartened when I was returning from a fabulous trip and got side swiped on an…read moreinterstate highway merging onto a ramp directed to by my GPS. When I returned home to Fall River, MA, I sought out Mike's Collision. I chose Mike's because of convenience, fairness, and honest appraisals. For me, it also mattered that the facility is "Faith based", meaning that they answer to a higher authority. The Associate who served me is Steven Medeiros. He was sensitive, personable, and competent. He offered several options. I chose a less expensive one because I didn't want to go through insurance and I plan to keep the car. Plus, I can't stand to be without transportation. The work done was truly incredible! The amount estimated was the exact amount charged. Service was provided while I waited. The waiting area is quite comfortable with reading materials and snacks. I am truly grateful.

Requested estimate, the owner had a 15 year old girl (approximately)…read moreto look at my scratch, no dent, just a scratch. The owner gave me an estimate of $600, without actually looking at the car? A very bad experience, I would avoid this shop, they don't care what you say or what you want. Signed, Disgusted!

Very nice man. Very fair and did great work! Got our car in quickly. Highly recommend.read more

I highly recommend this auto repair shop. I made a reservation online but had to change the day and…read moretime. I called and spoke with the owner and he fit me in when I needed. They worked on my car right away and were very polite and professional. I will return in the future for my auto repair needs. Thank you very much!