Beware - They will Rip You Off…read more
We had planned our own tapas walking tour for one evening. We visited the first restaurant and shared 3 tapas dishes, everything in that restaurant was perfect. Second on our list was Las Golondrinas de Triana.
We entered the restaurant and were told that the only place we could sit was "out the back", this was fine as the restaurant was fairly busy, although the waiter was fairly rude about it. When we sat down, we were told to quickly move as we were only 5 people and they wanted that space for 6 people - again no problem there.
Another waiter came over and took our order. He claimed that he spoke very little English and so I pointed to the 3 dishes that we wanted and made it extremely clear that we were ordering from the Tapas side of the menu. He asked if we were sharing and I said "yes, we are on a tapas tour". Ten minutes later we received the food and drinks. We then asked (in Spanish) for the bill, this is when the problem occurred. Tapas dishes are around €5 per dish, we ordered 3 dishes and 4 beers and a coke. The bill came to over €88. I found our waiter and told him there was an issue will the bill, he then responded in perfect English, "I assumed you wanted the Platos dishes as you were sharing". The Platos dishes for what we had ranged from €20 to €27.50 each dish. We told him that we didn't order the large dishes, but he repeated that he "assumed" that we wanted them. He then claimed that he didn't speak English and asked his colleague to come over and speak to us. He colleague mentioned four times that the first waiter had admitted to him that he got it wrong by assuming. We thanked the colleague for saying this and asked them to remove the difference in cost from the bill - he flatly refused and told us that we ate it, so we need to pay for it. Now, having never been to this restaurant before, we had no idea on their portion sizes, also their Platos are not full dishes, you would need 2 for one person.
After 5 minutes of the second waiter telling us that he couldn't subtract anything from the bill, the original waiter (who made the mistake), throw a new bill at me, with the costs of the drinks removed. We thanked them for doing that, but asked for more to be taken off, they refused. We then decided that we were wasting our time and so paid the still inflated bill and left.
This episode ruined our evening.
The food was ok. The atmosphere in the restaurant bad due to the staff rushing about, and the staff are rude.
