The car was nice but a 3 minute vacuum job would have been even better. I'm a clean person and keep…read moreall our cars clean in and out. The driver didn't help us with the lights inside and we didn't figure them out till we were on our way home. Same with the music. Communication with us would been nice.

excellent service, beautiful stretch limo. we went on a Christmas light tour with KC Limo and it…read morewas fabulous very impressive. The driver, Mike was amazing. The communication with the company was prompt and very helpful. Will definitely use the service again I highly recommend them.

Cyndi was very helpful on the phone when I called and asked questions about refund on ticket I…read morebought online. So it wasn't even her tickets. She gave me number to call and was informative. Thank you, Cyndi. Marsha

"Call Cyndi!" is my husband's first response when considering any travel arrangement. Followed by,…read more"she is spot on and a bonafide travel ninja; she takes care of everything, so all you have to do is pack." He couldn't be more precise. Cyndi herself is a travel dream team with a can-do attitude, attention to detail, and enjoyable to work with. She locates ideal arrangements for our family's needs with optimal flights, connections, rental vehicles, and accommodations. She's an exceptional resource with a broad travel knowledge-base. A boon for me is how expeditiously she responds to my questions. Working with her is a win-win!

This company was awesome. My driver (Kevin) was by far cooler and more professional than any…read morerideshare I've used before. The prices are super good and I will only be using this company from now when I'm anywhere in northern CA..

Margaret Yarnell is great at what she does! It is really nice to have a travel agent to put your…read moretrip together and address any potential issues you might have, and she is top notch. Thank you Margaret!

I cannot say enough about this company! We had our kids, their spouses and grandkids on this…read morememory building experience. The limo was in pristine condition. Tom, our driver, was an absolute pleasure and made sure we had an amazing experience with our 2 year old grandsons! If you haven't had the opportunity to book with this company to visit the Christmas lights, you are missing out! Jodi the owner was so kind and made sure our family Christmas experience was over the top!

The limo driver, Kim, was amazing! She was so nice and the drive was smooth. Being in the back of a…read morelimo for the first time was amazing and without shasta premier my wedding day wouldn't have been as magical as it was. Thank you so much guys!

My husband and I came into down via Sacramento International Airport a couple of days ago. When we…read morewere down there, the first car that we tried was full of cigarette smoke, being that I have such an asthmatic/allergy to cigarette smoke, I asked to be switched. The gentleman there was kind and gave us a small Subaru( but said it was mid-size) and it was ok. Got us to point A to point B. We could feel every bump in the road and the seats were super hard. But, we were grateful that God gave us a car to help us get from point A to point B. Then this morning, it was raining; so we started to use our windshield wiper blades, and realized that one of them didn't work. Seeing out of the windows while it is raining, would be a definite plus. So we stopped in at this budget here; and a gentleman named Mike, helped us out and got us a RAV4. Switched us out quickly which we were thankful for. Now we had to fill the other tank up, and we did as we promised. So now we have a comfier vehicle, one that sits up higher; and we don't have a vehicle that we can feel every single bump in the road. So next time you are at this Avis/Budget place, ask for Mike. Super nice and awesome gentlemen!!

An upgrade is only an "upgrade" when it has perceived value to the customer…read more I reserved a vehicle to be picked up on 9/09 and returned on 9/15/18 and when I arrived at my scheduled time to pick up said vehicle I was told, "Sorry, we only have this left, take it or leave it." Well I had reserved a full-size car what I got stuck with was a mini-van and I was told it was an upgrade. Nope, sorry, not sorry, I don't need a buttload of seats . . . but got stuck with it b/c I was told, "Take it or leave it!" I figured, crap, I can deal with it for a few days as I was on my way out of town. Well, I returned into town on 9/12/18 and began trying to call the local office around 2 p.m. to trade this sucker in as I had paid for a full-size car thru 9/15/18. No one would answer the phone at the local office and I kept getting forwarded to the national customer service line. I did speak to someone at the national office and was told try calling the local office again. WTF? Okay, still no one answering - and don't even try to do anything at an airport rental location unless you have some sort of plane ticket confirming that you actually traveled - WTF x 2 !!?? So after various unsuccessful tries at contacting someone from local office again that I rented it from I tried on-line chat with Budget national office, and they told me to call the 800# and have them deal with it...UGH!!! Well, still SSDD. Fast forward to Thursday, SOS and didn't even drive the thing, beast, monster gas-guzzler. So now it's Friday morning and was hopeful once again and called the 800# for Budget customer service and was told by Jose, "Sorry but you need to talk to the location in which you rented the vehicle from." I wanted to say, "Listed here Jose, I am unable to contact them as they're not answering the phone." Jose had suggested I drive up to the location and see about exchanging vehicles that way - double UGH!! I don't want to drive all the way up there for bupkiss, zilch, nada b/c this thing gets shit gas mileage. So I'm stuck and it sucks - I've paid for a useless rental until Saturday 9/15/18 but I'll be damned if I return it early out of mere principle. DON'T RENT FROM THEM is my advice - you'll have your car that you reserved early jacked right out from you and may not have anyone to assist you in getting another more acceptable vehicle. What a load of BS! An upgrade is only an upgrade if they're is some benefit for the renter. This is more of a punishment to me than an upgrade period. The gas mileage sucks and oh yeah, it's a fricking minivan. (No offense to the mini-van or those who own one, but if I would have wanted a minivan I would have purchased one or at least reserved a minivan.