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dd's DISCOUNTS

2.7 (3 reviews)
Closed 9:00 am - 10:00 pm
Updated over 3 months ago

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8 years ago

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4 years ago

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8 years ago

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Jacksonville Furniture Mart - Annabel Sectional by Best Home Furnishings, which is available in over 700 fabrics and colors. Special orders and custom design available.

Jacksonville Furniture Mart

(4 reviews)

$$

Northside

This is actually a clearance store, but most of their pieces are still pretty pricey. That's the…read morereason for only three stars. I would expect prices to be a little lower in a clearance store. Anyway... this is a really great place to come if you're looking for a unique piece of furniture. If you're looking for a brand new piece that looks like it came from the 50s or 60s, you may just find what you're looking for here! Love retro! They also have a good number of new "shabby chic" pieces. The first time I was here, I actually thought the pieces were antiqued and had been finished to look "shabby chic," so I asked. I was wrong... they are actually brand new pieces. I love "shabby chic" and I know there are a lot of people out there who are able to get antique pieces and create this look... I am NOT one of these people. Haha! I don't have a creative bone in my body. You'll, of course, find mattresses and modern pieces of furniture. The employees here are really nice, helpful, and informative. What I really like is that they welcome me to the store with a smile and when I tell them I'm just browsing, they leave me alone. I absolutely hate salespeople who follow me around the entire time I'm trying to shop.

Absolutely terrible customer service. Ordered a $1000 Beast recliner at the end of March 2021 with…read morea 16 week lead time. Finally reached out in July 2021 for an update and was told November. Here we are in January 2022 and still no chair. I understand the supply chains and other issues but there was absolutely no communication until I reached out after the lead time had passed. Finally spoke with Joseph the general manager over email who kept insisting that there was absolutely no fault on them even with the poor customer service. Also he had terrible professional email etiquette, capitalizing certain words and making it seem like I did not understand and treating me as if I were a child. Still couldn't tell you of the chair is worth the wait because we have yet to recieve it. He offered to cancel my order for only a 50% restocking fee, how generous. I asked for the delivery fee of $99 to be waived because of the massive delays and inconvenience and was informed that the only way they would ever do that is if I picked up the chair myself from their warehouse when it came in which is not possible for me. If there had simply been communication, updates, and friendly staff there wouldn't have been an issue. UPDATE 1/12 - I would like to clarify that I spoke to my sales associate one time during this entire process, at the end of July 2021 when I was told it was now November 2021. Since then, the only person I have spoken to via email was Michaela (who checked status for me a few times over email was the only polite person I spoke with.) After speaking with Joseph via email yesterday was the point where I cut the conversation and said that I would "speak to a representative when my chair came in, if it ever did." When I was offered to cancel my order at the end of July 2021, I did not because I was told that November was my new lead time and it was only a few months more. The next update I received from Michaela was on 9/9 saying it was pushed another month to 12/6. On 11/11 it was still 12/6. On 12/7 when I reached out again I was informed it would now be 12/22. After Christmas I again emailed to see if it had shipped and was told that it was now 1/10. A full cancelation was NOT offered multiple times, it was offered once, and I do not appreciate my comments being taken out of context and making it seem like I have been completely unreasonable and angry. I have been extremely patient and if Joseph hadn't been so completely rude right off the bat I wouldn't have needed to post this review. UPDATE 1/12 - After posting my review, JFM has informed me that they are going to completely cancel my order for a full refund and advised me to review their defamation clause. I have never had such a poor experience with any establishment and it is unfortunate that it ended on such a sour note.

dd's DISCOUNTS - womenscloth - Updated May 2026

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