Just that the employees get in the way of people who are trying to browse the isles . Please have…read morethem not crowd thanks

I just moved here a month ago and its my first time coming to this store. When I finished browsing,…read moreI stood in line waiting for an associate. I noticed the self check out lines but I wanted to ask an associate about store programs/deals/subscriptions as I am a frequent thrift store visitor and this store is new to me. I observed a man standing behind the jewelry section and I kept waving at him in a friendly manner suggesting I needed assistance. After 20 minutes of being ignored, he finally asked if I was "lost or something." I asked if I could check out with an associate and he stated, "we don't have staff for that go on the self check out." I noticed a woman had also been waiting for help at a self check out station and she never received help so she walked out. I walked to the next available station and I realized I couldn't understand the system so I requested for help on the monitor which made the station number blink. As I waited, I observed 2 women at the station behind me checking out items (or so I thought). One of them starred at me the entire time I stood there but didn't think much of it. After another 10 minutes of receiving no help, I moved over to another register and figured the system out. As I'm finishing up and recovering my receipt, I begin to walk out when the lady that was starting at me earlier when I needed help, approaches me and asks me to leave the hangers at the register. I asked, if she saw I needed help earlier, why didn't she advise me she was with a client but could help me at her earlier convenience?? She just stood there and watched me struggle. She rolled her eyes and walked away towards the gentleman standing behind the jewelry section to begin a conversation. I was so agitated by the lack of courtesy, lack of customer service, lack of staff it seems as I never saw any staff on the floor, and the atmosphere did not feel welcoming. Overall terrible experience at this location.

I bought a Chimenea on 14 November 2023, which was a new item for them. I returned the item on 13…read moreDecember 2023 and Aaron examined it and stated it wasn't cured appropriately. We did an even exchange and he said if it happens again, he would give me a full refund. The second one cracked and I have reached out to Aaron by the way who is owner and he has ignored my calls and messages. I'm only saying, be a person of your words, so if this business is not going to stand by their or word, don't shop there.

My mother-in-law bought an pair of earrings for me, and with her not-so-great vision, she didn't…read morenotice the crack in the glass piece or the missing tassel. I contacted them for an exchange immediately, and "Aaron" (who seemed to be owner, maybe) responded, accusing me of lying! I just wanted to be able to wear the gift from my mother-in-law. I don't have the time, nor do I care to pretend. I am not a liar. And I don't appreciate the curt attitude and accusations from this company. I will not ever buy from them again, and I don't recommend anyone else give them your money either. Clearly they don't care about having happy customers once you walk out the door and they have your money.

Great experience. store was clean, I found everything I needed quickly, and service was…read moreexceptional. associates helped me with finding products, making my visit much more efficient. when I walked up to checkout, Rosalva immediately greeted me and offered to assist me. she pointed out my savings and then helped me to sign up for the rewards program as well as helped me find a coupon on the jcpenney website that gave me additional savings. Rosalva is a very kind woman with exceptional customer service. I greatly appreciate rosalva's assistance today.

Came in needing a nice cologne for men. I was confused to what I wanted and Dezarayn in (Beauty)…read morecame up to me very polite and asked what I needed and looking for. I gave her some examples and she knew right away what I wanted. Very knowledgeable young woman. Couldn't be happier with my purchase!! Thank you Dezarayn. Definitely coming back

While browsing at the Outlet Mall, we stopped in at the Michael Kors store. The staff was very…read moreattentive and immediately asked if we needed assistance. We did not, as we were just browsing. It's a very clean and beautifully laid out store. We most definitely will be returning.

Staff is really attentive and helpful. They treat you like loyalty! Right now, the clearance has…read more%70 off, very good deal considering the quality of the merchandise. The only thing that I wish they have is shoes like the one in San Antonio. But other than that, I highly recommend.

The workers don't an knowledge their customers , idk if they're trained on how to have poor…read morecustomer service skills or being rude is part of the hiring process? The value was mid & the clothing section was mid too. I wouldn't shop here , even if it was free.

Great staff, great selection. Love this store. It's the best H&M I've been to!!! The atmosphere was…read moregreat, A/C and good music. It's my favorite part of the outlets!

Just want to let everyone know if you buy something from this store make sure you save your receipt…read morethey dont give you store credit or any exchange. I put something on layaway and paid it out I had my original receipt when layaway was made I made about 2 payment prior to getting it out when I finally paid it out the girl took my 2 reciepts that I had made payments and only handed me the original reciept when layway was made. I had to return 2 shirts and the manager at the time said she couldnt do it with that receipt I guess she would rather lose a loyal customer she said she couldnt look me up in the system I just wanted store credit or exchange the items seems to me they dont like helping there customers out never shop here.

Easy location, cute clothes, great prices…read more Botticelli moved from its downtown location, which was much smaller and a bit harder to get to. The new location is in the Century Plaza where Tres Mariposas and Nono's is located. The store has a great calm feel to it and the owner is very sweet. There is a variety of clothes, accessories and shoes to choose from. They carry Havaianas which is true must, as well as other designers. I think their price range is totally reasonable which makes me think that the owner knows her market. Overall, I think visiting this place is totally worth it!

The cashier was incredibly rude. Cute clothes but I'll probably never go back because of how poor…read morethe customer service is. She may be the rudest person I've met in El Paso to date.

It's about time EP built another Burlington. And on MY side of town, no less! This is truly…read moreawesome, but I have a few concerns about this one. Let's review. What can be said about Burlington that people don't already know? The building is huge with a vast selection. Though, I must admit I'm a bit disappointed by their lack of coats. This is a...COAT factory, is it not? Am I missing something here? I came here to try and track down a decent trench coat. Alas, they only stock your typical department store winter and faux leather coats. Not to mention there's this section of the store that's ostensibly desolate. Perhaps they're still waiting for an order to come in, as this location is still fairly new (though, I'm not sure exactly how new). I never noticed this at the other location on Yarbrough, but this Burlington features roll-away carts. As in...the smaller carts. Is this entirely necessary? Probably not, but it's cool they even have the option. Maybe Target should take note. I do hope this Burlington bolsters up their apparel stock, specifically the coat selection. Because this is a really awesome location to be in. The East side doesn't get nearly enough love compared to the West side of EP. So, it's always nice to see new additions popping up around this side, especially in the form of our favorite franchises. I don't really have much else to critique, outside the lack of coats. And I'm giving Burlington on the East side 4 roll-away carts out of 5.

Very, very clean and organized. I didn't see any employees walking the floor if you needed help,…read morebut the ones at the dressing rooms & cash registers were very nice. It was nice to see that even though the line was three aisles long, the associate at the register still seemed happy and nice.. she wasn't stressed and rude. Due to it being so clean and organized, I was able to find what I needed and get out easily. Will definitely return!