DFN technicians try to make you feel as stupid as possible even when it isn't your fault. They…read moretalk down to you even trouble shooting and ALWAYS 100% of the time tell you it's not their fault. Don't get them if you have a choice. Go with anyone BUT them!

Douglas Fastnet. Inept. I mean they know nothing about…read moreinternet or phones. Need support? Call Charter. I hate Charter their product is crap. DFN has great product. But they are poorly trained. Support must be fresh out of college. They know basically nothing. They read off basics that tell me they are uneducated and should not be working in support. They get a 1 star. Because every single time I call. They act stoned, like now idea what they sell you. BAD BAD SERVICE. They came from Megabytes which makes sense as that place was a security risk the day it opened. DFN is safe, but horrible support.

Thank you for being so helpful today, Tim! The customer service I experienced was the best! Speedy,…read moreprofessional and courteous.

I had to replace my phone and my customer service rep Tim went above and beyond to make sure that…read moremy new phone exchange from my iPhone 15 to iPhone 17 went as smooth as possible. However there seemed to be several miscommunications and errors made on the part of T-Mobile themselves and NOT the CSR Tim. I appreciated his direct communication with T-Mobile and making sure that the mistakes made on their end during the transaction were not an inconvenience to me. Even though the entire process took over 3 hours and even into the following day, Tim continued to deal with T-Mobile on the back end while making sure that I left the store that day with a functioning phone and he shouldered the entire transaction for me which I appreciated. I wanted to give 5 stars but I just couldn't due to the lengthy hassle caused entirely by T-Mobile themselves. I'm grateful for Tim's take-charge attitude and professionalism he maintained while dealing with difficult reps on T-Mobile's end. It's hard to find service like that these days and I wanted to make sure his 5 stars service was acknowledged. Thank you so much!!

Samantha and Paul went above e and beyone.making this palace run most suitably. Their effencicy and…read moregrace has really made the difference today. Attending to the needs of the masses in a timely.manner these two deserve a 10 out of 10 and two hands way up in the air... recommend employees of the month... Their knowledge and patience shone throughout the building. Many thanks

The company itself is not the issue. The store here in Roseburg-sucks. Specifically, the rep named…read moreDaniel. It seems anytime I have gone in there he has an attitude and "can't" do what I am asking, even when other reps have been able to or I can do it online. Went in to upgrade my phone today and first he said they couldn't take my paper ID. It happened to be in the mail when I got home so I went back. Then he tells me and argues with me that I am not eligible for upgrade. I have just come home and now my new phone will be here in 2 days because I was able to upgrade just fine online. Frustrating I have to wait when there is a store right around the corner from me. This is not the first time he has been like this when I have been in there. If it wasn't for the fact that I get good service and its a decent price I would find a new company to work with honestly.

My husband and I went to Verizon and switched carriers from US Cellular during their "We will pay…read moreoff your phones" deal in April. They were supposed to send us E-Mastercards to use to pay off our old carrier in 8-12 weeks. (12 weeks being on the very very longest end of the timeframe) We are now in September and still have not gotten them. I have been on the phone with Customer service for over 7 hours and have literally gotten nowhere! The guys in the store are cool and all but I feel like I have traded shitty cell service for shittier customer service! If I could go back in time I would not have switched. Everyone plays the blame game and points you to someone else and does not resolve a single issue!

We went into the store close to closing time and Lee welcomed us and asked what we were needing. I…read morewas there to upgrade my phone. He was super knowledgeable of the products and was an absolute ROCKSTAR. A few other people had come in and although it was super closed to closing time, he made sure to take his time with all of us and even his manager Jake who had stopped by, engaged with all of us and never made any of us feel hurried. I absolutely recommend you go and see Lee and Jake for any of your cell phone needs

Legit scam, not the store specifically but just t mobile in general. Never do it. Scammed out of…read more2000 dollars and won't let us switch to a different carrier. Bs

So have had T moblie for a six the had a They had deal that you get a free phone and they pay off…read moreyour other phones they toook my old phone and then dodnt the money for the new i gone in seaval times and gaslighted then they called told i had breach that someone using my account that link to diffent account making and threr insurence sent out to someone else a new phone i feel im always On the phone with custmer servie the lab top watch i tired was not account that was im vert displease with servce had money and stuff charged to credit ect.Havent applied for very much im the last 9 months but stuff in my email all the apply for thing ive calling everything they say they see nothing So not rebete all these thing have happened and more . must be time to seek leagal help