FINAL REVIEW-Dukem Ethiopian Restaurant: NOT the Farewell I Expected!…read more
I'm not even going to fake it...I'm DISAPPOINTED!
When my foodie friends and I heard that Dukem would be closing its doors for good on November 7th, we were GUTTED! As the foodies we are, OF COURSE we wanted to support them one last time before they said their final goodbye.
But let me backtrack a little...A few weeks ago, two fellow Yelp Elites and I randomly decided to visit on a Wednesday. The food was just as delicious as I remembered, but the SERVICE? WHEW! Let's just say the three of us made the best of the situation.
Fast forward to this past weekend. EIGHT of my foodie friends and I gathered to give Dukem a proper farewell. Three of my friends had NEVER tried Ethiopian food, so I was especially excited for them to experience it!
We made reservations IN ADVANCE, so why was our seating such a MESS?! The confusion threw off our entire evening, and what made matters worse was how UNACCOMMODATING the staff was. Instead of trying to make things right, they seemed completely uninterested in resolving the situation. We came to enjoy good food, great company, and one final Dukem experience. Was that too much to ask?!
AND LET'S TALK ABOUT THE BILL! As a table, we spent DAMN NEAR $600! SIX HUNDRED DOLLARS for what I can only describe as PISS-POOR SERVICE! And don't even get me started on the split checks! It was one of the WORST and most EMBARRASSING split-check situations I've EVER experienced while dining out! Seriously, how does paying for your meal turn into such an ordeal?! After all the frustration we had already dealt with, the checkout experience was just the icing on a very disappointing cake. For the amount of money our table spent, the level of service was absolutely UNACCEPTABLE!
Now, let's discuss the AMBIANCE, DECOR, and CLEANLINESS! The restaurant was looking a bit DINGY, and the decor and overall appearance could have used some serious TLC. Nothing particularly inviting or impressive. Listen, I'm not expecting luxury, but a clean, comfortable dining environment is the BARE MINIMUM!
And the BATHROOMS?! OH, ABSOLUTELY NOT! RED FLAGS GALORE! One of my friends actually had to ASK the staff to clean the restroom! The toilets weren't flushing properly, and there weren't even paper towels or napkins available. WHAT?!
Now, anyone familiar with Ethiopian cuisine knows that eating with your hands using injera is part of the experience. Which makes having CLEAN, FUNCTIONING restrooms with proper handwashing supplies even MORE important!
So imagine my disgust when the bathrooms weren't properly maintained. I had my hand sanitizer on HEAVY rotation and was using my OWN paper towels! At a restaurant where we're literally eating with our hands?! NAH!
That really grossed me out, and I couldn't help questioning the overall attention to cleanliness.
Here's the thing...I've visited Dukem approximately FOUR times recently, and although the food has generally been good, each experience has gotten progressively worse. The food doesn't quite hit the way it did during my earlier visits, and the SERVICE has been the biggest disappointment.
I don't expect to be treated like royalty when I dine out. However, honoring reservations, being accommodating, handling payments professionally, maintaining clean restrooms, and providing basic hospitality should NOT be optional!
What makes this even more disappointing is that Dukem has been around for years and has introduced so many people to Ethiopian cuisine. I genuinely wanted this final visit to be a celebration of the restaurant and its legacy, especially with three friends experiencing Ethiopian food for the first time.
Instead, we spent part of our evening dealing with unnecessary frustration, an embarrassing checkout experience, and questionable restroom conditions. Thankfully, we had each other and still managed to enjoy our time together.
I hate that THIS is the review I'm leaving for a restaurant I once enjoyed so much. I wanted to say goodbye on a positive note, but I can't overlook what we experienced simply because they're closing. Nearly $600 spent at our table, and THIS was the experience we received?! SMH!
Goodbye, Dukem. I appreciate the good meals and memories over the years, but I REALLY wish our final experiences had been better.