David Legault and D-Burger Mobile Pincourt RUINED my wedding.
I hired and paid ($2650.46) for the services of this food truck on January 9th, 2019. THEY NEVER SHOWED UP!!!!!!!!!!!!!!!
My wedding was on July 27th, 2019. The date and time was confirmed on July 16th.
The truck was supposed to arrive at 9pm. David Legault and his food truck DID NOT SHOW UP.
Here is what happened next:
July 27th:
- 9:25pm: They ignored my phone call, and NEVER called back. I left a voicemail.
- 9:33pm: Another ignored communication, this time an email.
July 28th:
- David Legault deleted my facebook comments AND blocked me from being able to comment on his page.
- David Legault alleged that he and his team simply got the wrong date (which had been confirmed only 11 days prior!), and that the refund was coming. No date was given for this.
July 28th, 29th, 30th:
- I email David Legault demanding clarifications and timeline of the refund. No response until:
July 30th:
- I receive an email stating that the refund will be in my paypal account August 7th.
-THE REFUND WAS PARTIAL: $2600 instead of $2650.46.
- I informed David Legault of this, and NEVER RECEIVED A RESPONSE.
I emailed David Legault July 30th, August 1st, August 2nd, August 3rd, August 4th, August 5th and August 6th. STILL NO RESPONSE.
Today is August 7th, AND THE REFUND IS NOT IN MY ACCOUNT.
We called him this morning, and were given the same runaround answers and NO APOLOGY for his lack of communication.
Today we learned that he also SKIPPED OUT ON A SECOND WEDDING reservation for August 3rd.
Throughout this process, David Legault and D-Burger Mobile Pincourt have NOT been transparent, have NOT answered communications, and have NOT demonstrated sufficient good faith for me to have any confidence in them as a business.
The refund has now been received (aug. 7 at 12:06pm). read more