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    8 years ago

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    24 Hour Fitness - Bothell

    24 Hour Fitness - Bothell

    2.7(160 reviews)
    2.3 mi

    Gym is clean and staff is great, especially Josie who works the opening shift. Always on time…read moreextremely friendly and courteous.

    I've been going year for years and years…read more Honest review: CLEANLINESS: ZERO STARS. Don't believe the management's replies like they care. Don't believe the newer members who don't notice how disgustingly filthy this place is. THE LEADERSHIP DOES NOT do anything about it and they're lying. This place is absolutely filthy. I have pics to prove it and nothing ever changes. Skin and hair layered on the machines. Filthy saunas. Floors disgusting. Don't take my word for it Go check it out yourself. It's not opinion, it's fact. MACHINES: Outdated and dirty. Gross in fact. Especially upstairs. GARBAGES: Constantly overflowing. BATHROOMS: Dirty. Overflowing garbages, garbage on floor. LEADERSHIP: Poor. Unresponsive. Previous manager was totally checked out and unresponsive. Current leadership-- unresponsive. They do not return messages, acknowledge requests. This place is awful. I keep coming because of the friends I've made, but overall gets a failing grade. I know 7 gyms in the area, and this is, by far, the dirtiest. As a leader of many organizations, I can honestly say this is one of the worst businesses I've ever been involved with. The leaders do not lead with conviction, just excuses. Culture is terrible. What is the ONE thing people care about the most at a gym? Cleanliness. 24hr fitness? An F for failing. They take away paper towel dispensers so the people use less. They seriously don't care. If you care about cleanliness, this is not the place for you. If you can tolerate poor leadership and a filthy environment, then go for it. If the pool and saunas attract you to this gym, just be prepared for dirty areas. It's so bad, people bring their own masking smells. 24-hr Fit screams, "We don't care. But sign up here." The only passing grade are a few employees that actually care, but feel like their hands are tied to actually do something about the problems. Should I add photos from this morning? And it's like this every day

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    24 Hour Fitness - Bothell
    24 Hour Fitness - Bothell
    24 Hour Fitness - Bothell

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    Planet Fitness

    Planet Fitness

    2.0(54 reviews)
    1.5 mi

    Well this place disappointed. Back in may I got my bank account hacked, I went in person to update…read moremy payment method, said I was all good. Then the next month I got hit with a late fee because they REQUIRE your bank account info on file. I then called about the fees and bank info was told a manager would get back to me. No one did. Then I went in person again to update bank info. This employee didn't know how to, so then I left and was told a manager would reach out. No one did. I called multiple times about trying to fix my account and got no where. Then in fall, by this time they hit with a late fee each month since they didn't have a bank account numbers on file, but had my card which I guess to them isn't a valid form of payment to planet fitness which is ridiculous) I was talking to a manager in Katrina I believe her name, she was at least trying to help me get it resolved at first, submitted a refund for my late fees and finally got my bank account numbers resolved, and at least acknowledged that it wasn't fair I was paying 10 more a month for a late fee I don't deserve to pay. I was told by her she would keep me updated but I had to keep calling myself to get updates for over a month in the holidays. Finally again I called myself this week only to find out she's not there anymore, and I had to explain my situation 10th to this new manager, Zack. He explained that the refund was declined and honestly could not of cared more about the almost year of me getting hit with late fee each month because other employees didn't help me or promised to call back and never did so. Let me tell you, he couldn't care less. I asked since planet fitness declined my refund of "late fees" they I don't feel I deserve, can it be applied to my monthly credit. His response, "that's not something we do here" and asked if there's anything else that can be done or I can talk to someone above he said "nope!" WOW. I was a fitness manager for 5 years, I'm just not buying it. He also mentioned "oh well planet fitness refunded you one late fee in June we can't do another" Um, I got NO refund for any fees that I am aware of. And so you guys can do them too. Very condescending tone really did not care at all. 9 months of communication with this place only to get a fat I don't care from the manager. Just so disappointing since I have been a member since before this place even opened and was a presale member. Want a gym that cares about long term members? Keep looking elsewhere!

    I don't know why people are complaining about this gym personally, I love the layout of the…read moremachinery how everything is close by and I can easily get from one machine to another absolutely love the staff I get there around 3 and stay to 4 amd one of the staff named danl man I love that guy one of the best employees I have ever met 10/10 will be going here UNTILL I move!

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    Planet Fitness
    Planet Fitness
    Planet Fitness

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    DBTR Camp - battingcages - Updated May 2026

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