I locked my keys and my belongings, in my car. I contacted DBMS Locksmith which serves Lee County and nearby areas of Southwest Florida. During the initial contact, I was not informed of the price for the services even though an address was provided. I was expecting a range from $100-$250. There was no agreement on a price. The company's description on Google stated that they served the area in which I was located. To my understanding, this meant the city was not out of the limits of where they were willing to provide services. A man showed up ready to work on my vehicle. I stood next to my vehicle and observed him attempting to open my passenger door. He tried the first time with a tool I was not familiar with and could not get it to open. He then proceeded to grab another tool and attempt to pry the door open enough for him to insert a tool into the door. At this point, he was not able to pry the door open while he was inserting the other tool so he asked me for my assistance. I was pushing the tool that was prying the door open while he struggled to insert the other tool into the passenger door. This took about two attempts in which I was also working alongside him. Once the door was open, I asked him for the price of the service and he informed me that he had to make a call to what I assume was his boss. His boss would then be the one responsible for giving me the prize, even though he was not present. He called his boss and his boss informed me that the price would be $345. This price caught me by surprise as it is quite the amount for the service provided. I was aware that due to my own negligence, I would have to pay; however, I did not think this was fair or reasonable. I voiced my concern and asked the boss if we could come to an agreement since the price did not seem fair for the service provided. The boss was not receptive at all to my concerns and was audibly frustrated with my unwillingness to pay quickly. The boss informed me that he expected all the money. As a woman working in a rural town, I was not comfortable arguing with men about money. I transferred the $345 to the boss through zelle. I believe that if I am reaching out to a professional for their professional work, I do not expect myself to be found in a position where I am working alongside the professional to solve the issue, especially when I am paying such a hefty price.The boss's tone was very unprofessional and rude. He sounded audibly frustrated that I was not paying quickly. He was neither understanding or receptive. He gave no explanation foe the price and was unwilling to hear my concerns with the service. As a customer this was very disappointing. I was uncomfortable and felt pressured to send the money quickly. Further, visible dents were left on my car as no precautions were took. For the price, I believe this is very unprofessional. If you want help during an already stressful situation this is not the company to call. They are both predatory and unprofessional. read more