Made an absolute dusty mess in my entire house by sanding thin set off floor. Did not follow…read morecontract and did not turn into insurance. We had to wash walls throughout our home and clean everything. Took weeks to clean it and Andy, the owner, accepted no responsibility. This happened 2 years ago and I am still upset.

Recently had all new vinyl plank flooring installed throughout my house. I couldn't be happier…read more Andy is great to work with and the installers were top-notch. They arrived on time every day and were responsive to all my questions and requests. Thanks!

Jason and Gary did a fabulous job on our upstairs and stairs carpet! It looks amazing. It is also…read moregreat quality carpet at a reasonable price and pretty shades of dark brown with hints of beige. We couldn't be happier with the job done Bill the owner is also great to work with.

From the owner: Floorz By Bill is a Locally owned Downriver Michigan Floorcovering Company with over 25 years of…read moreexperience! We care about the installation of every room we install, Just like it was our own home.

Excellent customer service, excellence in craftmanship, and 50-75% cheeper…read morethan big box store installation! Thank you so much!! We are so grateful you were able to complete our carpet fix request in 72 hours

Achilles stretched my carpet initially and I then had my carpet shampooed. After the cleaning the…read more carpet needed to be retrenched again. Brandon came immediately to restretch the carpet and did a great job. He honored his policy of guaranteeing his work to make it right up to one year. He did a great job, was conscientious, and cleaned up after his work. Bronson, thank you.

Out of the 5 people I came in contact with the total score out of 5 was a 4.2…read more Highest score was a 5 and the lowest was a 3. All of them were friendly and nice. The reason I decided on allowing this company to do the job was they were able to install next day. What did I hate the most about the install, the late start and the excessive amount of breaks. So much so another company here to install something, mentioned it. "I did not take off marks for that." It was just the worst part of the install. The best thing I loved about the installation is the color of the LVP. A better choice than the other companies I received quotes from. ----- I hate the pricing model from all of the companies. I'd like to see that I was charged the same as the people before me, apples to apples, prices are listed so I can see for myself. ($8+ a sq foot for 420 sq ft and there is no flooring to move. Compare it to the rest of the flooring that was done that included 21 steps. Rooms were bigger and there was carpet, and tack strips to take up. Plus, they already had the product on the truck, per installer. My fear, and I believe it happened. 1st sale was to get the job and the second was to make up the difference from the first sale. I felt I was stuck between a rock and a hard place. I loved the color and the reason they didn't get a score of 5 , I just wanted it over. Even though I knew $8+ was on the high side of competitive while telling me you're giving me a deal. Only y'all know if you lied. Since I'm not presented with a price sheet. I hate the, today it's 5, tomorrow it's 2 and next week it's 10. Whatever your head decides it is. You feel robbed while they're smiling in your face. Not once did someone mention the 60% installation, why, cause there's no such thing. Vent over! At the end of the day, I love the color and, install, the people were friendly and my salesman was Great!! He was knowledgeable of the product and delivered what he promised.

Just a little update after final installation. John, the salesman, never called me back to check-in…read moreafter the installation was complete. He also never showed up on the day of installation to check the job either. The installation was only "ok." I had to fix and repair dings around doors from the crew, they were a little messy and I am just hoping this carpet was installed right and there are no issues. The carpet itself was a good product and top-dollar. The installation would be a C-.

Malak was a gem! Really listened to my needs and the floor looks fantastic. Highly recommend.read more

Horrible company, do not do business with these people. Completely ruined my floors and left my…read moreproperty with damage! I have contacted them about the warranty and company failed to respond even after a certified letter. We have video and photo evidence that shows complete damage to our property, even after they attempted to resolve an issue. The Flooring Company sent out a cleaning crew and painter to attempt to resolve some issue, which ultimately failed. There are numerous soft spots throughout the floors, confirmed by numerous contractors after installation. We aren't asking for perfection but a professional job after spending over $25,000 for flooring. Your business practices we have experienced has been deceptive and unprofessional. UPDATE: Owner sent me an email asking to remove my bad review or he will pursue legal action. Watch out! Deceitful! The photos reflect the condition of which The Flooring Company LLC left my property in after they completed the job. I had to complain and push to get a cleaning crew which was ineffective (I had to spend $400 to get a cleaning crew to come out after The Flooring Company LLC's cleaning crew "cleaned" the property). Additionally, The Flooring Company LLC hired a painter to patch the damage to my walls, which did a poor job. Absolutely unacceptable and unprofessional company. I'm looking forward to The Flooring Company LLC to post the final images and videos of their flooring at my property--which would be downright embarrassing for their company. See you in court very soon!

Sue, my salesperson, did a great job helping me pick out new carpet for my stairs and office. I…read morealso picked out laminate flooring for 2 bedrooms. She steered me to the best weight and materials for a higher traffic area light the stairs. I am very happy with my ultimate choice and with the professional installation. We are also very happy with the laminate, which we installed ourselves. Highly recommend.

I just had my third job done by Jabro's and I am blown away by how professional and efficient they…read moreare. My family room carpet, living room carpet, and vinyl Plank in the kitchen, dining and hallway all look great. The installers really know what they're doing! And the staff in the store are very courteous and helpful. I didn't get other estimates, so I don't know how prices compare, but it is certainly good value to deal with a reputable company. I would wholeheartedly recommend Jabro's to anyone!

I understand this is a laid-back establishment family owned. But in today's economy where…read moreeverybody's looking to save money and going to the big box stores I think it would help if they upped their customer follow up. My wife and I purchased a floor from there and we never received a call thanking us or checking to see how we like our new flooring, that would be helpful and give a good lasting impression that they care about future customers

Creative Carpet is the only carpet store I would ever consider dealing with. The know their…read moreinventory and how to advise you on the right choice for your needs. Our carpet is beautiful. Jim was an absolute jem in helping us position our carpet and loveseats. He outdid himself to help us get it just right. You cannot get better customer service anywhere. I cannot recommend them enough.

Look no further!! This is your best deal, best service, best value place! Super transparent…read more Excrement quote! Huge carpet selection. Not shady like some other companies where you get a price without knowing why. They charge per sq foot and varies based on the carpet you choose. The quote I received for both second floor and basement was almost half what other people quoted me with a better carpet. Installation was also super smooth. The team is friendly, efficient and clean. Would highly recommend!

The BEST customer service I have ever had with a company! My lower level with three different types…read moreof floors was demolished and replaced with engineered wood. It was a huge job. From start to finish Bob and his team advised me in a timely manner. The crew that did the work were extremely respectful of my home, and their craftsmanship was very impressive. If I could give 10 stars to Floorama in Rochester I would. Don't hesitate one second to call them for your floor.

We had an appointment for a measure between 1-4. NO CALL. NO SHOW. Reached out to them,…read moreconcerned where the person was. Spoke to Kodiak, the manager. stated yes he is late, he probably should have called. No apology or anything. No offer to make it right. He didn't care that we took off work to be here. Is this how they run a business?

Used several times and have always done a beautiful job. I plan on using them in the near futureread more