I was told I would receive a phone call after they determined what needed to be fixed and then could decide if I wanted them to do the repair. I never received that phone call, only the call telling me it was finished and how much I was being charged. Further, the man at the counter said I would need a new power cable and they would order that for me with the part they were replacing. I questioned if they would be any cheaper for me to buy online myself - he said no, not for the brand name, so I said ok you can order it. When I went to pick up my laptop and charger, they never ordered me a charger so I now have a working computer, but it won't turn on because they didn't order the power cable - very frustrating. I don't even know if they fixed the problem because the computer battery is dead! Whoever took care of me wasn't understanding about it at all and didn't even offer to put an order in for a new charger! Beware of 3% credit card fee -they like cash or check only. read more