I engaged Darren Smith to move and store my belongings in June of 2024, at 205 Church Street,…read moreKeswick, where they remained until @ November 14 2024, where I had my items moved by Darren 's team to a proper storage facility, Green Storage, also in Keswick. Darrens' "storage" I learned was located in the dingy, ratty (literally) basement of a rental property at 205 Church. Upon examining my items at Green Storage, I discovered scuff and chew marks to family antiques, and wooden furniture, my Grandad's desk missing parts, broken boxes, and an expensive custom-made "Star Wars" toy was missing, but it's empty delivery box remained. Every box that didn't have a lid, has rat turds in it. The lid of one box that was secure with dry foods came off during their handling, and rats got into that ruining all kinds of kitchen gear. The stolen item was absolutely with my other belongings, and as it was a very much wanted collectible, I noticed it missing immediately. I mentioned this to Darren, and made it clear I did not want to blame him personally, as our family has been using his services for some time, and they have always been courteous, and efficient. However, when he offered to store my items in June, I assumed his was a proper secure facility, as one finds at Green Storage. I spoke with Darren like a gentleman for some kind of compensation, and he said that he had no control over this building, even though he was renting it and under his control. That said, he stated he might be getting a refund from his landlord in January, upon which he would forward me a refund for one of the months I paid storage fees (@$200). Texts to him beginning in mid-January were ignored, and he has made no attempt to contact me. He is ultimately "responsible" for my item being stolen and my stuff damaged, or ruined. Someone in his crew has sticky fingers is the only conclusion. Keep that in mind before you decide on this crew.

I discovered this company through Yelp and I am so happy that I did! They made the stress of…read moremoving into a positive experience. They were so accommodating and exceeded my expectations. I have absolutely no qualms about recommending them for any type of move. Thanks again for a great day!

If I could give more stars I would!!! Moving is already stressful as it is, especially moving from…read moreToronto to Sarnia, which is a 3 hour travel distance. Also stopping at a storage unit along the way out of the city. Big oof! We all know what Toronto traffic is like. However, Jason and his team put all my worries to rest. He also came to look at our place a few days before moving day to assess everything. On moving day, his team packed and wrapped everything very quickly. They were professional, asked questions, kept in contact on the phone during each process of the move and were very friendly. We originally asked for a team of 5 and two trucks but ended up with a team of 4 at the start and 1 truck. Reduced down to a team of 3 at our new place to unpack everything. We were charged accordingly to the changes. No hidden fees or BS, everything was told to us as changes were being made and explained again when the bill came. Prices were super reasonable for the distance. We provided water, gatorade (at both places) and breaks whenever the movers needed. People forget that this is a very physically gruelling task and my partner and I would have never done what they did in such a short period of time. We were so appreciative we even ordered pizza for them at our new place, while they finished unloading all our stuff. We had over 40 boxes and tons of furniture. 11/10 I would use them again and highly recommend them! They are true to their word "In and out".

They did a super job. It was lots of heavy lifting up multiple staircases. Super professional,…read morefriendly, and reasonable prices. I am very thankful. I will be using them in the future for all moves. Thanks so much to Jason and his crew!

Despite having more important matters to attend to than dealing with so-called professionals like…read moreJai from Proactive Movers, I feel compelled to address his rebuttal, which is riddled with inaccuracies and outright lies. It's unfortunate that Jai decided to fabricate the truth, but there are emails and witnesses that can confirm my version of events. To begin with, Jai himself admits that there was a mutual error regarding the moving date. I specifically requested *Saturday,* January 24th in my email. Neither Maria nor Jai followed up to confirm the date; instead, they simply scheduled the move for Friday, January 24th. Since the move was never intended to take place on Friday, there was no cancellation on my part. Jai even acknowledged this was a mutual error. Out of goodwill, I agreed to pay $150 after Jai pleaded with me, claiming he needed to pay his crew. This wasn't a cancellation, so his claim that I canceled is categorically false. As for transparency, Jai conveniently fails to mention that, at the end of the day, he tried to overcharge me by asking for over $800, claiming I had to cover the truck's return trip. Only after I threatened legal action for non-disclosure and unfair charges did he agree to "remove" these additional fees. Furthermore, after payment, I requested a receipt and was assured it would be emailed to me. To this day, I haven't received a bill of lading, which he is legally obligated to provide. However, I do have two quotes and three emails showing inconsistent times and charges. Even the amount he references in his rebuttal is incorrect, further demonstrating his inability to provide a truthful account. This behavior comes from a company that claims transparency and top-notch service. Jai's desperation is evident. In fact, I also have emails from him begging me to remove my negative review, even threatening legal action against me. I welcomed such action, yet instead, I was met with a rebuttal full of lies and inaccuracies, clearly a desperate attempt to save his reputation. To make matters worse, Jai and his company are so panicked that they have removed the reply option from their Google review/rebuttal, deliberately preventing me from responding to their lies. This tactic only further underscores their lack of professionalism and integrity. Lastly, Jai's claim that I said I would post a fake review is another blatant lie. My review is entirely honest and accurate. If he truly believes otherwise and can prove it, he should take legal action. However, it seems clear that he's more focused on damage control than addressing the truth.

I was not the ideal client for Amrit, Harvinder and Sarb as an older lady with a big house full of…read morestuff going a long way to a small house. The move took many hours of heavy labour, but the guys never got grumpy and helped in every way they could. It took me a long time to find a company that would give me a flat rate and stick to it. I had read all the horror stories and felt vulnerable, but Jai did that honestly, and all considered it was a very fair price. I know it's scary choosing a moving company but you're in good hands with these folks.

I work with Frank and Karina as my exclusive choice of movers. They have a very mature staff that…read moreis so professional and fun to work with. All moves are stressful and this company reduces that with their professional work ethics. My business specializes in seniors and they always make the client feel secure and actually have a little fun. I highly recommend this company and their team of movers.

From the owner: We do Complete House Moves and Office Moves. - Residential and Commercial…read more We also do Packing - We sell Moving supplies - Boxes Wardrobe boxes, Shrink wrap, Wrapping paper. Bubble wrap etc - A one stop shop for all your moving and moving supplies -WE can rent you a truck if you want to do it yourself -Provide you with moving help to load or unload your truck

I am changing my review of Inner City Moving & Storage Company because the owner stepped up in way…read morethat was completely unexpected. He offered a sincere apology and he made things right. As I mentioned in my previous review, the movers were highly skilled and very experienced but mistakes were made that caused some damage to my furniture. We're human and we all make mistakes. Minor damage to furniture is a normal part of moving and I expected it when I hired this company. What I didn't expect was that the owner would take the time to contact me, to listen attentively to my complaints and then to respond by remedying the situation. I did not expect compassion, kindness or a human being at the end of the phone line who was deeply apologetic. I was very impressed with the humanity shown by Paul. Paul didn't just apologize for the mistakes made by his crew, he took responsibility and ownership for those mistakes. He showed integrity and to me, that is what differentiates a good business from a bad one. Thank you for being an honourable human, Paul and for running your business with integrity. I highly recommend Inner City Moving & Storage Company. Patrice

Moving offices is a hassle and it takes time. I had to shift my office to another location and was…read moreseeking an established moving company. I found ICM and hired them. They did precisely what I need them to do. Satisfied with their apporach, professionalism and communication. The workers demonsrtated great teamwork and work ethics