A Truly Special Getaway - Any Season of the Year…read more Our stay at Crystal Springs Resort--both Grand Cascades Lodge and Minerals Hotel--was nothing short of extraordinary. The beauty of the property is breathtaking in every direction, no matter the season. Where else can you swim outdoors in a perfectly heated pool while snow is falling all around you? It's an unforgettable experience and one of the many things that makes this resort so special. Everything is immaculately clean, meticulously maintained, and thoughtfully designed for relaxation and comfort. The staff truly shines--warm, courteous, professional, and always willing to help. You feel genuinely welcomed from the moment you arrive. The food throughout the resort is absolutely delicious, with wonderful dining options to enjoy during your stay. While we do miss their fabulous breakfast buffet, we understand it's offered during the busier summer months--and it's certainly something to look forward to on a future visit. Whether you're planning a cozy winter escape or a vibrant summer getaway, don't think twice. Crystal Springs Resort delivers beauty, relaxation, exceptional service, and memorable experiences all year round.

I wish that I read the Yelp reviews before I booked. The staff at Crystal Springs is super rude and…read moreunprofessional. Sad that they don't understand that hospitality is majority customer service. This place is awful!

This a great place for R&R!!! Grande Cascades Lodge has a really nice pool & jacuzzi. The staff…read morehere is amazing & very friendly! The Nappa room/ wine cellar takes you back in time to the good old days!!!

Beautiful area and resort with lovely and helpful staff that have gone out of their way to be kind…read moreand welcoming... then the power went out. what a waste of a weekend trip. We drove 6 hours and took time off work to attend a wedding to be left without power for 3+ hours... who knows when it will come back on, we're going to sleep. It may sound like hyperbole but I never had this problem in any hotel in Zimbabwe, Ghana, or other developing countries with spotty grids in all my years of traveling. There are generators keeping the Friday night wedding dance floors lit but all the rooms are dark. Keeping it two stars because the food and service is great! Now I'm hoping the power doesn't come until The morning so when inevitably all the lights and systems whirl to life my sleeping toddler doesn't wake with a fury that can't be put back down.

DO NOT BOOK THIS MOTEL!!! When you google this motel it shows vacancy through third party booking…read moresuch as Expedia BUT NOWHERE DOES IT DISPLAY THAT THIS MOTEL IS NOT 24 HOURS. My house ran out of power and heat due to the BAD snowstorm and in the middle of the night I booked a room for 90$ with this motel, and they WEREN'T EVEN OPEN!!! My cellphone battery died and I was left stranded in the middle of a snowstorm AT 3AM!!!!!! Thankfully a stranger at a nearby gas station guided me towards a highway that would lead me to more hotels that were actually 24 hours. Later when Sussex Motel opened, I called and explained my situation to the representative. The woman I spoke to cancelled my reservation as we were on the phone and said I would get my refund within 10 business days. That was January 28th and it is now March 2nd. After 10 days I called for weeks, and they refused to answer the phone. When they finally answered I was told that I should have received it and that they will speak to their superior to see what happened. When I called again for an update, I was told that I would not be getting my money back and that there was some sort of mix up with my name which made absolutely no sense to me. I paid 90$ for a room I never even stayed in, for a motel that doesn't even stay open for 24hours. After telling me for more than a month I would get my refund they turned around and said that I wasn't and stole my money, claiming my refund went against cancellation policy. If that were true, then why was I told that I would be receiving a refund to begin with? DISGUSTING AND BEYOND UNPROFFESSIONAL. I reported this motel to the better business bureau, The Advertiser News North, and Sussex County Court for stealing my money and having misleading information online. My lawyer is reaching out to them as well and they aren't answering. I hope this review protects others from having a horrible experience with Sussex Motel.

DO NOT BOOK THIS MOTEL!!! When you google this motel it shows vacancy through third party booking…read moresuch as Expedia BUT NOWHERE DOES IT DISPLAY THAT THIS MOTEL IS NOT 24 HOURS. My house ran out of power and heat due to the BAD snowstorm and in the middle of the night I booked a room for 90$ with this motel, and they WERENT EVEN OPEN!!! My cellphone battery died and I was left stranded in the middle of a snowstorm AT 3AM!!!!!! Thankfully a stranger at a nearby gas station guided me towards a highway that would lead me to more hotels that were actually 24 hours. Later when Sussex Motel opened, I called and explained my situation to the representative. The woman I spoke to cancelled my reservation as we were on the phone and said I would get my refund within 10 business days. That was January 28th and it is now March 2nd. After 10 days I called for weeks, and they refused to answer the phone. When they finally answered I was told that I should have received it and that they will speak to their superior to see what happened. When I called again for an update, I was told that I would not be getting my money back and that there was some sort of mix up with my name which made absolutely no sense to me. I paid 90$ for a room I never even stayed in, for a motel that doesn't even stay open for 24hours. After telling me for more than a month I would get my refund they turned around and said that I wasn't and stole my money, claiming my refund went against cancellation policy. If that were true, then why was I told that I would be receiving a refund to begin with? DISGUSTING AND BEYOND UNPROFFESSIONAL. I reported this motel to the better business bureau, The Advertiser News North, and Sussex County Court for stealing my money and having misleading information online. My lawyer is reaching out to them as well and they aren't answering. I hope this review protects others from having a horrible experience with Sussex Motel.

I visited this beautiful New Jersey resort for a family wedding the weekend of Oct 24th and it's…read moreeasy to see why it's a popular destination. The property is stunning and expansive, with amazing fall views. Our rooms were comfortable with lovely balconies, and the bathrooms were nice, though more counter space would help. As a hospitality professional, I noticed both positives and a few areas for improvement. Because the resort is so large, room locations matter, guests with mobility concerns should be placed closer to elevators. In addition, giving a couple connecting rooms with their parents is a lack of common sense. We were also given the wrong directions to the wedding, causing us to miss the ceremony, which was very disappointing. Overall, the resort is grand, well-kept, full of things to do, and staffed by friendly people. With a bit more attention to detail, it could easily become an outstanding destination.

Not worth at ALL what I paid, I feel completely ripped off…read more Contacting the front desk is near impossible. In room phones are useless. Called multiple times to get shower gel and shampoo refilled and it took all day. Had to skip dinner at their restaurant because my hair was too oily from an earlier treatment and I couldn't wash it out. Sounds petty except when you realize you're paying six hundred a night! Lots of little inconveniences. Main floor before rooms smelled like chlorine from pool. Breakfast feels hectic. Have to check in with hostess to be seated. If you can find her. Most key staff are overwhelmed and apathetic. Normally I don't care about pealing paint on walls or ceiling but thought I'd mention that too. Loud noises came through from floor above. Very loud mini fridge. Didn't sleep so great first night. Overpriced everything!! I felt I paid twice as much for everything during my stay. I didn't think the spa was worth it. Had to walk downstairs to resolve an issue at the salon/spa and then wait back in line for twenty minutes at front desk to check out. No available luggage racks so had to lug all my $&@# from the room to my car in the freezing cold to cap off my stay. Though I can sympathize with the gargantuan duties the front desk has to handle nonstop, the minuscule discount they gave me was appalling. I was so livid, angry and drained after such a disappointing second day. From figuring out seating in an overly crowded breakfast buffet, then a massage that was nowhere near worth the price, to being locked out of my room before checkout just as I was transporting my bags. At this point I had had enough with being surrounded by sniffling, coughing, crying kids. I'm surprised I didn't break down in tears myself after they asked how I'd be paying. I almost wish I had two thousand dollars in pennies to dump on the floor in front of them! (Regards to Barbara, Rachel and the two waiters from breakfast who gave their all and a couple others.) There WERE staff that cared. But also staff like the housekeeping manager that can &*@$-off for lying to my face. It was not worth what I paid. To the owners, I'd like to ask, what tf? If someone has the guts from your team to contact me, feel free. I'll be polite. Maybe we can hash things out. Maybe it was a series of badly timed everything? I truly wanted to like this place. On a positive note, I did enjoy my balcony view.

I am a disabled vet with PTSD and the VA gave me a service dog for it so I could travel. I always…read morelike to let the Hotel and places know before hand! I stay at about 100 nights at Hotels a year due to my work. And how this hotel said I have to pat 15 bucks due to my service dog for PTSD ! This is what helps me thru flashbacks of the wars and keeps me calm. So i have reported them to the ADA . I also have left the DOJ a message about this! . Everything has been documented and yes I got upset and said a word or two. But they started it and its ashamed to turn down people with real service dog ??? So if you have a real service dog do not go there! These people do not care about disabled vets with disabilities that need the service dogs for help! All disabilities can be seen

Greeted by a friendly employee at the reception desk in June 2022, I was informed that testing had…read morediscovered E. coli in the motel's water supply and was handed a couple of plastic water bottles. It happens, I guess. Room 19, on the second floor, seemed like a standard cheap motel with the vague scent of smoke lingering in the air. There was no way to lock the door from the inside: The doorknob lacked the locking notch, and the door chain was broken and had nothing to connect it to the door. Pretty sketch! We started watching Netflix on the big flat-screen TV, using our own sign-in. My partner got up and came back to catch her leg on a sharp piece of the metal bed frame, causing her to bleed. Feeling uneasy about spending the night there, we decided to leave. However, no one answered the bell at the front desk or the phone. Upon arriving home at 2 a.m., I emailed the motel to let them know all of the above. They refused to issue a refund, claiming that someone was there and that I hadn't attempted to contact them. (My credit card company took up the dispute.) Having stayed at ramshackle lodgings, luxury suites and everything in between on my travels around the world, this is one of the most memorable stays I've ever had. And not in a good way. Buyer beware.

We made reservations for Mountain Creek, but realized too late that the resort was fully booked, so…read morewe decided to stay here instead. Overall, it was a convenient option and very close to Mountain Creek, which made our trip much easier. Judy at the front desk was super nice and welcoming. The staff overall was friendly and helpful throughout our stay. The breakfast was good, and my kids especially loved being able to make their own waffles and choose what they wanted that was definitely a highlight for them! I really appreciated that the room had a microwave and fridge, which made traveling with kids much easier. The beds, sheets, and towels all seemed clean and comfortable. The only downside was that I wish the room had been a bit cleaner. We found some dust bunnies near the desk, and the bathroom lighting was very dark, which made it a little concerning after noticing the dust. Overall, it was a convenient stay with kind staff and good amenities, especially for families visiting Mountain Creek.

DO NOT STAY HERE!!! My partner and I stayed only 15 minutes…read morebefore we left. It had a strong smell to it. It felt as tho there was oil on the walls and floor. The chain lock on the door was broken. There were shit stains on the bed and small bugs. The shower was covered in grime. The entire place felt unsafe. Especially unsafe for a woman. Will never return.