In early January, my wife fell and hit her head. Her prognosis was extremely poor. The neurosurgeon…read moredidn't want to operate and didn't think she would ever wake up, much less ever walk again. But we refused to give up. Our family stayed by her side every single day throughout her hospitalization. Over the next four to five months, she slowly began to wake up and regain some awareness.
She was transferred to five different hospitals during her recovery. Unfortunately, one of them nearly cost her life due to negligence. Before arriving at Horizon Medical Center, she was at an acute long-term care facility where the ICU and respiratory teams were excellent. As we prepared to leave that facility, we were presented with several options. Given our earlier bad experience, we were extremely concerned about choosing the wrong place. One of the respiratory therapists, who also worked at Horizon, recommended it highly. She said it was a new facility that had opened in late October 2024 but provided excellent care. I toured Horizon, spoke with the staff, and immediately felt comfortable. It felt right.
When my wife arrived on a Saturday afternoon, she had limited arm movement, one immobile leg, and had been on tube feeding since her initial injury. She could only manage a few ice chips. The physical therapy team came in on Sunday to evaluate her. That kind of dedication impressed our family and showed their commitment to her recovery.
Speech therapy, led by Erin, was outstanding. Erin carefully assessed my wife's swallowing ability and started her on applesauce. She worked closely with the nutritionist, and within a short time, my wife was eating solid food again and no longer needed the feeding tube.
Occupational therapy, led by Leah, was another blessing. Leah has more than 16 years of neuro patient experience and it shows. She brought compassion, skill, and patience. Thanks to her, my wife can now feed herself, brush her own teeth, and assist with dressing.
Physical therapy, led by Shweta, was equally impressive. She worked patiently and persistently with my wife to help her stand and begin walking. The therapists didn't just help my wife; they also trained us to safely care for her at home.
The nursing staff were professional, knowledgeable, and compassionate. They always informed us about medications before giving them, and the verification system gave us peace of mind. Nursing aides were equally attentive, constantly checking in to ensure she was comfortable and safe.
Doctors made rounds every morning, and nurse practitioners followed up in the afternoons. Unlike at some other hospitals where we experienced inconsistent support, someone was always available at the nursing station when we needed assistance.
Our case manager, Tanisha, was phenomenal. She explored multiple rehab options and ultimately helped us plan a safe home discharge. She also arranged all the necessary medical equipment for us to continue care at home.
Shanna and the weekend receptionist welcomed us every day with a smile and knew our family by name. The housekeeping team kept the room spotless and fully stocked. Any concerns we raised were taken seriously and resolved quickly.
When the CEO heard that my wife would benefit from a standing aid, she immediately ordered one for her. That gesture meant so much to us.
With over 40 years in healthcare, including leading four hospitals and managing a large multispecialty group, I can confidently say Horizon Medical Center provides truly exceptional care. We never shared our healthcare background, so what we experienced was genuine and unbiased.
Today, when my wife was discharged, the entire administrative, nursing, and therapy teams came to send us off. Thanks to their care, my wife has made amazing progress.
We wholeheartedly recommend Horizon Medical Center to anyone seeking compassionate, high-quality care.
With deep gratitude,
The Choi Family
