I am honestly quite surprised to see Baylor University Medical Center has such a low overall…read morerating, because my experience (while a bit unconventional) was a really positive one. I visited on a random Friday afternoon specifically to see The Adrian E. Flatt, M.D. Hand Exhibit, and it was absolutely fascinating!!! Dr. Flatt, one of the foremost hand surgeons in the world, made significant contributions to orthopedic surgery and began casting and bronze-coating the hands of notable individuals back in 1962. Walking through the exhibit, I was truly mesmerized by the detail and individuality captured in each cast - it's incredible to see just how different people's hands can be. Highlights for me personally included the hands of Walt Disney, Louis Armstrong, Katharine Hepburn, several US Presidents, athletes like Troy Aikman, etc., and even expeditionists like Everest survivor Beck Weathers. The exhibit is located in the lobby area of the hospital and appears to be open to the public, though you will need to obtain a visitor pass so be sure to bring your ID (a photo of it on your phone works too... ask me how I know). The exhibit itself is free to view. It's more of a hallway-style display, a bit tucked away, quiet, and not busy. There's something oddly human and grounding about focusing on something as simple as hands in a place where so much serious care happens. I also grabbed a coffee from the nearby cafeteria and had no complaints, it was actually quite good and a nice added bonus. As for parking... I can't confidently speak to that, as we may have risked it a bit (oops). So while I can't speak to patient care (thankfully), this visit was a memorable and worthwhile experience. It's a unique hidden gem within the hospital and a great place to spend a little time if you're nearby, especially if you're looking for a quiet moment of reflection. Five stars for this unexpected find. Thank you to my friend and Atlas Obscura for the intel!

Most reviews are negative, but in the sense that the food was mediocre, there was lackluster…read moremanagement, or the server put in the wrong ticket on her first day. Rarely does the staff get credit where it is due, and that is regrettably disappointing on many fronts, especially in an often-thankless profession. Just an observation: Please be mindful that Baylor is a TRAUMA hospital. The wait times are dependent on this so adjust accordingly. It is busy, crowded, and also downtown. If people are there for a common cold, a bacterial infection, or basic injuries ----- Go to urgent care. Now the good stuff. We arrived Friday 12/26/25 and stayed through 12/29/25, to be graciously specific. I heard the words no parent wants to hear. Multiple. Facial. Fractures. My heart broke in that moment. ****** Nathan Baker, DD/S: My son's injuries were severe and as a mother watching her son suffer, my mental state relied on, and, was directly affected by his care in this specific moment. He said, "It's okay if you need to step out". I did. I had to, and he knew it. He spent literal hours sewing my son up and piecing him back together. It's been over a week now and I'm grateful for the quick response when it mattered. He was attentive, patient, and focused. Finally, relief, and a much-needed exhale. I realized everything was going to be okay and that was huge. This isn't just a staff member.. this is a presence with heart and dedication to his patients. The hospital should be so lucky. ***** Sean Young, DDS: Calm, direct, and available for questions at any time. Morning checks were given in manageable parts, even with emotions running high and sleep questionable. ***** Arwine (nurse on the 6th floor of the Roberts Building): Day 1. Comfort, predictability, and genuine care. She wasn't just invested in my son (which she was) she truly cared about my mental state and reassurance when it mattered. Every morning we were first on her rounds, which was a comforting mix of predictability and consistency. She figured out how to adjust the bed for me to sleep on and the emotional compass in the room, all at the same time. She used humor to help me, which I appreciate more than she will ever know. On the day we discharged, the hug and realness in her words are still felt. She is a light in an often-hopeless place and her energy will never be forgotten. ***** David Schwitzer, DDS, MD: He worked magic on my son during surgery and even in the follow-up and aftercare, no difference, because nothing loses its steadiness when passion runs intention. At some point, you just realize the care team is stronger than your worries and you can finally relax and breathe with more ease that you thought. People don't just work here, they live here, they pour that into their patients- and it shows. Long after healing is done, we will still be grateful, we will still remember them, and we will still be appreciative, despite the trauma that forced it. Much love to this care team!

Let me begin by saying that this review is in regards to Dr. Evans who is at this location, as she…read moreis my primary care physician. I met Dr. Evans through a referral when I was laid up in a hospital bed at Baylor and was wanting to cut ties with my then medical team. I went to her office and basically interviewed her, I asked questions, things that didn't relate to my medical history to make sure that I was comfortable with her treating me. That was 7 years ago and I couldn't be happier to have Dr. Evans as my doctor. We have been through lots of ups & downs together regarding my medical health and she always remains positive as well as making me feel like she has my best interest at the forefront. On a recent visit Dr. Evans could tell something was wrong before I could even open my mouth to tell her. And when I left she told me if I needed anything before my next visit to not hesitate to contact her. I love Dr. Evans, I can't say that enough and if you are lucky, she can be your doctor as well.

Dr. Evans is the best of the best! She takes time to really listen and work through any concerns or…read moreissues. I have never felt rushed through an exam with her. She is also extremely knowledgeable with current research on best practices and medications. I've recently had issues getting through to the office by phone (which I've been informed is due to too many calls flooding their system and they are in the process of installing a whole new phone system to resolve the issue), however I've been able to message Dr. Evans through the MyBSWHealth app and get very prompt answers to follow up questions from a recent visit! She even responded to me on a weekend when she was not working! I don't want to refer people to her (because I don't want to make it hard to get appointments with her!) but if you're looking for a great doctor, definitely check her out! With regard to the overall office, I'm usually in and out in a timely manner. I've never experienced any unreasonable wait times and the staff has always been courteous.

This location has moved to Greenville Avenue, between Southwestern and Lovers Lane…read more If you have a minor emergency, go here. Concentra is so much better than PrimaCare it's incredible. It's not any more expensive than PrimaCare, but you get to see an actual doctor, not a physician's assistant. The Concentra staff really knows what they're doing, and can quickly assess whether you need to see someone now or if it's OK for you to wait your turn. Everyone takes time to thoroughly answer all your questions, and they happily take follow-up calls if you have questions after you leave. They're great!

This was by far the worst ER experience my spouse and I have ever had. The staff made us feel like…read morethey were intentionally keeping us there longer than necessary, with little communication or explanation throughout the visit. At one point, they even left the needle in my spouse's arm after a procedure and didn't return to remove it for an unreasonably long time. The level of care and attention was shocking for an emergency room. I've never witnessed such disorganization and lack of patient consideration. I absolutely do not recommend going here.

I had an artificial disc replacement performed here and spent two nights. It was the greatest…read moreexperience ever in a medical facility. The nurses and administrative staff were incredible and caring. The food service and menu for breakfast lunch and dinner was restaurant quality, I even had lobster tail and steak if you can believe it, TWICE. The night nurses were a little different but took care of me well too. If you have the opportunity to, this is the hospital you want to be at. Hands down incredible experience all things considered. Diane especially is the heart and soul of this place, she deserves a serious raise and acknowledgment for what she really brings to this place. Thank you to everyone here who took such great care of me last month.

Brenda is very patient and helpful. She answered all my questions in a professional manner.read more

Amazing primary care and urgent care clinic with lab, X-ray, sonography and bone density. Same day…read moreurgent care appts. Friendly staff and kind and knowledgeable docs. Really convenient for me bec open 7 days a week with fabulous hours! Highly recommend. Oh and very clean and beautiful facility!

I've been a patient of Jessica Hutton's for several years and have always received excellent care…read morefrom her and the entire staff, along with prompt responses through the app. Even after moving to Austin, I continue to see Jessica via Zoom whenever needed.

They need new management and receptionist. My appointment was quick, but when I tried to call them…read moreabout some paperwork they never answered. I called 5 days in a row at different time but never got in contact with them despite leaving voicemails for them to reach out to me. Come to find out they were trying to charge me for other stuff on top of my appointment deductible. Looks like I'm gonna have to go in person because it seems like everyone in that office is incapable of answer phones. Unprofessional! Update: The providers are great but the management is awful! The people at the front would hang up on people on the phone. And also would silence all the callas coming in. Now I know why my calls never got answered!!! And when I was indeed waiting, again, there was another lady that that came to ask them about her prescriptions. What a surprise they were also ignoring her calls to the point where she also had to come in person. Sad to say I'll be switching providers due to the lack of professionalism from the management and front desk employees.

Full review posted in the screenshot--because I have too much to say for one box…read more I've been coming here for over five years. It used to be a great experience when Megan, PA, was on staff. I saw her consistently for two years. Then she left, and the quality of care has steadily declined. My most recent visit was the final straw. I arrived 15 minutes early for a routine medication check-in and still waited 30-40 minutes after my scheduled time just to be called back. From start to finish, I was there for nearly two hours. During that time, I told the nurse I didn't want to do the usual urine drug test because of cost concerns. Instead of giving me a straight answer, the nurse passed the message to the PA, who then brought in a supervisor. I didn't ask for that. I wasn't being combative. I just asked a question. Eventually, I was told the test was required, and that could've been said up front. It would have saved a lot of time and frustration. The PA didn't ask how I was doing, whether the medication was working, or if I was having side effects. He didn't ask when my last period was--which matters, because I hadn't been in for months and the medication I'm on isn't recommended during pregnancy. He simply asked, "Is this still the right dose?" and when I said yes, said he'd send it off. After the supervisor stepped in, he came back and went through the motions of listening to my heart and then, oddly, checked just my ankles. I hadn't mentioned any issues there, and no other joints or areas were examined. There was no explanation. It felt like a weird box-check after an awkward delay. Since Megan left, there's been no continuity. I've been scheduled with a rotating list of PAs, usually without warning. You can check the portal to see who you're scheduled with, but if that changes after you check, there's no update unless you happen to log in again. Today I showed up expecting one provider and was surprised by someone I'd never met. And after five years, I've still never once seen the actual doctor. If you're looking for consistency or someone who tracks your history, you won't find it here. The phone system is equally frustrating. You can't book online--you have to call. And when someone answers, they almost always ask, "Can you hold?" but immediately put you on hold without waiting for an answer. A few months ago, I had to call four or five times in one afternoon because the hold system times out and disconnects after about 25 to 30 minutes. I spent over two hours trying to get through and never spoke to anyone. Meanwhile, when I'm in the waiting room, I've seen front desk staff standing around, chatting, or doing light paperwork while the phones ring. It's not a staffing shortage--it's a workflow problem. And if you're trying to do a walk-in visit, good luck. They advertise same-day walk-ins, but no one will answer the phone to give you a wait time. You're left debating whether to go to your established primary care office--where they know your history--or head to MinuteClinic, where at least you know what to expect. I've gone to MinuteClinic more than once for that exact reason. That says a lot. At the end of my visit, the PA casually mentioned they're now using a cheaper lab for the drug test. That would've been a helpful thing for the nurse to say up front when I first asked about skipping it. If the answer had simply been, "Yes, it's required, but we're using a more affordable lab now," I would've said okay and moved on. Instead, I got passed around, waited forever, and left feeling dismissed. I didn't ask for escalation--they created it. Between the long wait times, lack of follow-up, rotating providers, poor communication, and a phone system that feels like it was designed to wear you down, this practice no longer puts your healthcare first--despite what their motto says. I won't be returning, and I wouldn't recommend this place to anyone who values their time, consistency, or basic communication.

I use to speak so highly about Plaza Medical Center. I would refer family and coworkers. I've have…read morebeen trying to schedule an appointment for three weeks. I would be on hold for over 20 DAMN minutes then I'll hang up, due to frustration. I stop coming to Plaza Medical Center for that very reason a few years ago. I'm certain that the level of care is still excellent but, if the hold time is over 20 minutes is problematic. 23 minutes and I finally got someone!!! If Plaza Medical Center can improve on the wait time you would be where you were when I wrote my original review praising you. Don't give me started by trying to go online and scheduling an appointment that's a nightmare within itself.

i have always received great care here for the past 5 years! the doctors are very thoroughread more

Do not recommend. They hide fees…read more They ask you if you have questions so they can bill you, and yet the question are not answered. Billing department is rude. I had checked twice before going with my insurance to see if the routine exam was covered. So go under your own risk, and do not ask about anything, because it can cause you $140 with insurance.

Note: We were seeing Dr. Dana Bleakney. She has relocated her practice to this facility as of June…read more2025. Building was easy to locate with pretty zinnia beds out in front. Shoutout to Adelia (sp.?) and Laura (PA) for fitting us in last minute. We had a family emergency involving balance. Was it an ear infection, crystals, vertigo, etc.? We wanted answers. So, we wanted to explore the ENT options and get on treatment, stat. The front desk was able to make us an appointment day of. Much appreciated! Check in was efficient and respectful. The waiting lobby is spacious. Good on the girls. They seem happier here! There's a tv for your viewing pleasure. The filtered water is a nice touch. I can't speak more to the experience just yet as I was merely today's 'taxi'. I'll update this post in January -to report my physical experience. One more star awaits! Restroom located beyond check in. Single stall outside of office. Parking available in the lots across the street.

I have attempted to schedule a neurology consultation for my wife regarding Deep Brain Stimulation…read more(DBS) surgery, and the process has been a total nightmare. After five separate calls, I have encountered nothing but incompetence and conflicting information from the administrative staff. The communication hurdles are constant. I was initially told I needed a specific permission form to speak on my wife's behalf. After securing and submitting the necessary documentation, they still refused to speak with me, claiming they now required verbal consent--something they previously stated was not the protocol. DBS is a major, life-altering procedure. If this level of administrative disorganization is a preview of the care and coordination my wife would receive during surgery, I am deeply concerned. A world-class medical facility should have a staff that knows their own policies. At this point, I have zero confidence in their ability to handle a complex surgical case if they cannot even handle a phone call.

Convenient location for area, friendly service, good doctors, in network for insurance Had a…read moregreat new physician at this location being a new patient. They do accept Contactless payment by phone for payment.