Super frustrated. Maybe they excel in other areas but not keys locked in a car. My insurance…read morecompany called McCanns to come get my keys out of the truck. They arrived promptly. Tried to open my truck for about 2 minutes and left. They didn't call me but called the insurance company to send out a locksmith, which is super expensive and not covered by insurance. 30 minutes later Insurance called another provider scheduled to arrive in an hour. They were able to open the truck in under 5 minutes. I'm sure McCanns has some great qualities but in a pinch I wouldn't suggest them for opening a locked car.

The ONLY reason I'm not giving them 5 stars is because the location is hard to find. The staff at…read moreMcCanns treats you with the respect you want. They really make you feel that your business is valuable to them and do whatever they can to help you. Their staff consistently goes the extra mile to satisfy their customers. I recommend McCanns to all my friends in Dubuque!!

My car died just outside of Dubuque as I was passing through. A friend of mine recommended Wenzel…read moreTowing to me so I called them. As I wasn't from the area and it was pouring rain, I simply described where I was on the highway and they knew exactly where I was. Within 15-20 minutes they were able to find me, get my car loaded up and took me to the shop where I had my car fixed. Great speedy and cost effective service. Very pleased with Wenzel Towing.

I was connected with Wenzel Towing through Peddle, an online service designed to help people unload…read moretheir unwanted vehicles. My vehicle wasn't towed until Monday when we were originally told Friday morning. Apparently there are too many different people to speak with and process through before the local towing service and these organizations aren't exchanging information appropriately. After being given a guarantee from the first several people I spoke with, we were rescheduled another 3 times. Maybe the people in the call center shouldn't give out a pick up date AT ALL. This might not be the towing company's fault, but it really threw off the rest of my car buying process. At pickup, the driver was very friendly and professional. I still received my quoted price for my car and he took good care getting that hunk of junk on the truck. I just wish the rest of my experience with Wenzel's had been so pleasant and easy.

Very nice employee's, kev the young man who picked up my van and myself was very kind and had me…read morelaughing from crying by the time I got home. They must treat their employees well because when the staff go above and beyond it's a sign that employee likes his job. Thank u young man

Our vehicle had some transmission issues & we called Beidler Towing to get us to the transmission…read moreshop. Sean was prompt, professional, efficient & very thorough; he knew exactly what he was doing. We would highly recommend them!

Was told that McCanns was coming to pick up up my son's car late at night. After the arrival time…read morepast and still no tow truck, I called back to insurance. That's the only way I found that McCanns canceled on me. Insurance said they did find another tow truck, All Hours Towing from Bellevue. No sooner than I hung up with insurance and All Hours Towing was calling me to let me know they were coming and then gave them me another call when they were 10 minutes away. I've never had another tow company do that. My son's car sits low to the ground and I found out that this tow company uses blankets to keep the car from scraping. I don't think I've ever seen a tow truck take such care in loading a car. They told me that they would call me when they delivered the car to the repair place, which they kept their word. I got even a bigger surprise when I found out that they offered to bring my son home instead of having me get dressed and drive out to pick him up. Old fashioned caring and compassionate family business, something you just don't find in today's businesses. They went above and beyond compared to the other tow companies in the area. I highly recommend this company to anyone and they have a woman driver which I know would put me more at ease if it had been me broken down. They are definitely my go-to tow company from now on. The driver was so wonderful to my son and I. A huge thank you to both Amy and Dave, I really appreciate everything you did and bringing my son home to me safely.

From the owner: 24-Hour Availability, Accident Towing, Flat Bed/Rollback Towing, Wheel Lift Towing, Light Duty…read moreTowing, Medium Duty Towing, Insurance Towing, Motorcycle Towing, Long Distance Towing, Winch & Recovery, Repossessions, Impound Services, Roadside Assistance, Jump Starts, Lockout Services, Tire Changes, Gas/Diesel Delivery

A huge SHOUT OUT to Donnie's! I couldn't place a review high enough to praise this business. We…read morewere stranded with 2 flat tires and no way to get back on the road. What are the odds a tow truck driver would just happen to see us, stop to help, find us a business with the 4 tires we needed and tow us there. We have no idea what his plans were, or where he was supposed to be, but he was our hero. Pleasant, courteous and a great conversationalist.

Awesome service. Just passing through and had low tire pressure. He pumped it up himself and…read morewouldn't accept our money even though he new we were only passing through and would never buy tires from him. Nice guy very helpful. Had us back on the road in no time.

It's been a few years but I am still fuming about when I brought in my Hyundai Elantra for a minor…read moreproblem. I bought the car from a family who lived next door to a good friend of mine. All three parties dealt with this. All are trustworthy and told me it needed a minor repair like a muffler. Big A Auto told me the entire under area of car had been messed up from someone who didn't know what they were doing. He said it'd be $2,000 to fix it. At the time I thought maybe the college driver had let someone work on it so I paid it. My mistake as I didn't take time to think it thru. I know the folks I bought it from were honest and long time friends. Big A lied. They showed me of a fuzzy gray video t was supposed to be the problem area but of course it meant nothing to me and was just part of the deception. I will never go back to Big A again. Since I am an older woman needing the service I think they felt they could lie to me about the car.

They do stuff u authorized which has nothing to do with the services u agreed to pay for/brought…read morecar in for. May 2024 took car in due to brake lights in dash came on. And the heat sent working. 3 appt later and I still have no heat and the dash lights are still on. They literally charged me $1300 and replaced a brand new thermostat with a twice as expensive new Thermostat which was never the problem oh and they changed and charged me for WINDSHIELD WIPERS which I never ok'd or was even asked about. So because I'm a woman they bullshit me with "it's probably just a censor or something no big deal And when I ask questions they act like im crazy and causing a scene. Sometimes they even charge me just to look at the vehicle. well now they claim that my frame is rotted through funny you did the back brakes a year ago and mentioned zero about frames or rust. So they won't send me any pictures of said rust they neglected to mention. So I call to ask which part if it was the rear subframe that was the issue and they literally wouldnt answer me and told me to take it to another shop because they won't work on it. Gee so glad I drop $1000 every time for absolutely nothing! Still no heat and still have the brake lights on the dash. Don't waste your time on a lousy offer to refund the windshield wipers. they are overpriced and do half ass work then treat u like u r the problem because they don't listen or care about you and it is the most ridiculously expensive place but the only shop located downtown. I have taken 5 cars to them and they encourage me to junk them because they are too lazy to do the work and to do it right the first or second time so third times isn't a charm. they said I could go drive it for the next year yeah right so me and my kid can be on the highway and the frame fall off her thanks so does that make them liable for oyr lives and any property damage bc they were the only ones who I paid $1400 to fix my vehicle and they instead basically totaled it on me and blamed me for it. Well we barely had snow this winter and MY CAR HAS NO HEAT SO I COULDNT EVEN DRIVE IT THIS WINTER! and they still have never produced photos from any other visit although they claim the rust is much worse than last year and claim they sent them. So they send another message saying here's from last year and guess what the link wasn't to anything! They are full of shit to be charging me $1300 and telling me to take it to another shop and not answer a simple yea or no question about the sub frame. They claim to have some super diagnostic computer yet couldn't even figure out why the brake light and abs lights were on (Which is diagnostic obviousl so dont get ripped off and disrespected) take your car to a reputable auto shop who will work with you on price and will not do a worthless inspection on other stuff while not correcting the issue you are being over charged on parts and labor for. Even my alero brakes went out two days after they repaired the brakes. well This was the last second chance they get with me. U fortunately I will have to take my vehicles across town but if I'm getting actual customer service it's worth it. This place is a joke.

Also along those lines, I'd like to thank my cousins, Jules and Luke Wenzel, of Wenzel Family…read moreTowing, for taking my car out to McGrath Chevy, the people at McGrath for their awesome service, and my sister, Mary, for waiting while I went into get my new glasses and for giving me a ride home. McGrath was awesome! By mid-morning, my husband and I had a report on what was actually wrong with the car, an estimate and any questions we had answered. Although it cost a "pretty penny" to get it fixed, McGrath's customer service was terrific from start to finish! When Eric went to pick up the car, the service personnel had brought it up front for him, all warmed up! I am recommending them to everyone!

We have used Wenzel Family towing many times over the past few years for transporting our personal…read morevehicles and customer vehicles. They always do a great job. Absolutely no complaints with anyone at the company.

Can't say how thankful I am for DJ and his family. On a dead head trip from Fort Dodge, IA to…read moreChicago, IL we had some car trouble at 7pm in an area of the country that was far from familiar. DJ was nice enough to not only tow us to his shop but fix our issue that FRIDAY night and have us back on the road by 10pm. The world needs more people like DJ - selfless, willing and welcoming.

From the owner: 24-Hour Towing and Roadside Assistance, Fabrication, Complete Auto and Body Repair, Preferred Shop…read morefor Progressive, Insurance Work, Available on Saturday by Appointment Only, Over 30 Years of Experience. Products: Tires, Hydraulic Hoses, Superior Welding Gases, Steel, Used Cars. Services: DJ Auto Repair Hours Monday-Friday 7:30 am to 5:30 pm, 24-Hour Towing Service, Oil Changes, Brakes, AC Repair, Transmission, Shocks and Struts, Tune-Ups, Replace Engines and Transmissions, Auto Body and Light Truck Repair, Frame Work, Preferred Shop for Progressive, Insurance Work, Available on Saturday by Appointment ONLY, Tires. Brands: Goodyear, Firestone, Falken, Cooper, Carlisle, Hankook, Continental, Superior Welding, Axalta. Location Facts: 1/2 Mile East of Manchester on Old Hwy. 20 (210th St.)

My husband and I were traveling through Cascade Dec. 29th, when our heater quit and car started…read moreoverheating. We were traveling from WI to Kansas City. We stopped at a BP station in Cascade and they recommended Lyons Service Center. It was late and we were forced to get a motel for the night. Saturday morning at 6:15 am we called Lyons and they told us to bring our car right in. They quickly diagnosed the issue and found a temporary solution that still allowed us to finish the trip to Kansas City. We are so thankful they were a part of a very successful trip down to see our son, daughter-in-law, and granddaughter!! Thank you, Lyons!

My daughter and I were traveling through Iowa when our truck died on the interstate. A local young…read moreman helped us get the vehicle off the road and recommended Lyons Service Center. I called and talked to Randy, who sent Pat with the tow truck. They were absolutely great, replacing our cracked radiator with a new one custom delivered from Dubuque. We could not have gotten better service. Thanks Lyons! The ladies from Nebraska.