For the first time since being on Facebook, I am going to write something about a business because it was that bad.
DAVIS STREET AUTO in Oakville, CT.
We need to have our A/C recharged in our truck. So my husband set up an appointment for tomorrow, but didn't ask any questions. I had questions, so I called and here is how it went:
I stated who I was and why I was calling. I asked about the pricing and the attitude began. He didn't like that I wanted to get a price first. He stated that he couldn't give one because he didn't know what was wrong with it. I said, I didn't state that there was something wrong. We just wanted a recharge. Well, it got worse because apparently I don't know anything. He gave details about why you would get a recharge. I asked, what if you take it apart and the price is too high? He stated nastily that I could take my truck elsewhere. I tried to asked more questions about the A/C and he stated aggressively that the only reason you need a recharge is because there is a leak. Well, it just so happened that we had just done our car, which the A/C wasn't working in either. They did all the dye stuff and other things but never found a leak and simply recharged it and it has been working fine. That ended up being covered under warranty due to previous work on it. He had stated that he was busy and didn't have time to talk. But I had a couple more questions. He said he was doing a favor for my husband and that if I don't like it to take the truck elsewhere. I said that I was asking questions based on what others had told me. He said, well then, take the truck to them. The conversation got more nasty and aggressive from his point, so I asked are you the manager? His reply was with profanity and stated that he IS the owner. I was shocked. I asked, do you speak to all your customers this way? He again insulted me and nastily told me to take my business elsewhere and that he has been in business for 26 years and never needed my business before and he doesn't need it now. He then finished with a nasty hang up. Keep in mind, his tone was very aggressive. Now, I am still calm, but bewildered as to why he would speak to me this way? I couldn't understand this. So, I decided to call back. I asked, did you just hang up on me? He said, I said have a good day and them hung up. I said, I was just trying to ask questions. He nastily told me he doesn't need my business and to go elsewhere and that I don't have to bring it here. I began to state that I will tell my son, who recommended this place, and hung up on me.
I called my husband and told him what happened. He couldn't believe it. I asked, was he nasty to you? He said, well, I was pleading for him to get the truck in and he said he would try to squeeze me in. I said he raised his voice to me, insulted me, swore at me and told me he was doing you a favor and that he has been in business for 26 and never needed a our business and doesn't need it now. We just had him do 2 oil changes for us this year. We were just beginning to give him business. No more.
My conclusion:
This is the 2nd place over the past 10 years that I have dealt with men who don't like women who ask questions, especially about money and details. They get aggressive, yell, insult you and demean you as if you are beneath them. The last one was in my face and was so bad that I had to call the police. Turned out they were trying to set us up for fraudulent work. I am tired of this and for the first time, I am going to speak out against what was clearly a male-chauvinist. Men who think woman are a bother, a burden and have no right to question anything and that they can speak to them or treat them as poorly as they want. Well, this time, I am not going to just simply take it.
DAVIS STREET AUTO owner stated that he doesn't need any business. So ladies, don't give him any and tell your men to stay away from him too until he treats women with respect. We have the right to question about pricing and job details no different than a man. What a jerk! read more
