Fast friendly service! I wish they didn't have to close until 1:30 for lunch. Was in line with 7…read moreother people and reception was closed

Sad to say, customer service here has been declining. The pediatrician deserves 10 stars, but…read moreunfortunately the front desk experience during my daughter's recent appointment was disappointing. I arrived 15 minutes early with my QR code ready and Kaiser ID in hand. As I waited in line, it was obvious there was a significant miscommunication happening between another patient and a front desk representative. Despite that, one representative motioned for me to step forward after finishing with another patient. As I began to speak, I was abruptly cut off before I could complete even one sentence. The representative immediately re-entered the ongoing discussion between her coworker and the other patient, leaving me standing there mid-check-in. My child and I waited silently while both front desk representatives engaged in what felt like a loud and argumentative exchange with the other patient. It was disruptive enough that several people in the waiting area -- including security -- were visibly watching. I want to assume positive intent, but I did not feel acknowledged. There was no eye contact, no communication that I would be helped shortly, and no effort to make the situation feel calm or professional. Instead, I felt ignored while standing in the middle of what sounded like an escalating conflict. As someone who works in healthcare, I understand that difficult situations arise. I feel for both staff and patients in moments of frustration. However, professionalism and de-escalation are part of the role. The interaction felt loud, tense, and inappropriate for a pediatric setting -- especially in front of children. From my perspective, the patient next to me appeared confused and possibly faced a language barrier. Repeating information loudly and speaking over someone does not improve understanding. A calmer tone, different phrasing, or use of translation services might have been more effective. People come to medical appointments when they are not feeling their best. They are often anxious, sick, or overwhelmed. It is our responsibility in healthcare to lead with empathy, patience, and professionalism. My child and I did not feel welcome during this interaction. I hope future check-ins reflect the standard of care that your physicians provide. Please remember that how staff speak and behave -- especially in front of children -- leaves a lasting impression. I am disappointed!

Pretty bad but has its perks. Also, I can't speak about any of the specialties. There are good,…read morecaring people here, mainly the nurse practitioners. They are all sweet and caring. Also, it's way cheaper than urgent care, even without using SHIP. In theory, a good service. Now for the bad. There is (was?) one particularly rude and unprofessional doctor there who made comments about my mom while on the phone with her. Insane. Their real problem is their lack of funding. This facility is in extreme distress and needs to double its budget. The offices look fine, but that's about it. The demand for care is high, with appointments being a month out, and same-day slots being taken right when they open at 8:30 every morning. Yet, you go inside and see practically empty back rooms. Nobody inside! One doctor on duty, a few nurses, and that's it. Meanwhile all the desks and rooms are empty. The employees always complain about how they're closing soon, even when you arrive right after lunch. They begin to "soft close" early in the day and are only open until 5pm. They aren't open on weekends. SHIP is $4000 a year, and recently became partly a loan. Yet, the facility is on life support. UC Davis claims to care about students and their "wellness," yet the state of this facility says the opposite. The nurses here and supposedly other essential faculty seem to really care and are doing the best that they can from what little they have. They know the system sucks, but they can't do much about it. Aside from one rude interaction (maybe they were having a bad day?), the issues here mainly stem from administrative problems.

I am a second year law student as UC Davis. I am writing this after having experienced harm --…read moretwice -- with UC Davis Student Health. In this post I will describe my experiences of harm re: informed consent, and then describe how the UC Davis Student Health & Counseling Services responded to my request for a sign about informed consent. My first experience of harm was with my physical therapist, who did not ask for informed consent before putting his hand down my shirt, under my bra strap, to 1) apply K tape the first appointment and then 2) to massage my shoulder blade the second appointment. For the massage, he asked me "is this ok" as it was happening. I was laying on my stomach while my hand was in his lap. I wish I had had the ability to address it on the spot, but I came to the physical therapist after experiencing an acute injury. I was still in shock from the level of pain I was experiencing and honestly, would have done anything to experience some relief. I felt like something was off, but because of the radiating pain in my bicep that had kept me up the night before, I couldn't physically pull my hand away, nor did I speak out in the moment. My second experience of harm came after I shared this incident with the Medical Quality Management officer, Mary Macias, UC Davis Director of Quality Improvement & Risk Management. When I first reached out, my one and only request was that there are signs about informed consent in each of the rooms at the physical therapist office. After about 2 months, I was told that the request was denied by Student Health and Counseling Services with no information. While I was told that the providers received trainings on informed consent (which is great) there are 3 reasons I asked for the signs INSIDE the room: 1. it puts the power in the hands of the patients who deserve to know their rights, rather than solely in the hands of the practitioner. When a student is in a small space with a treatment table where there is 1) a power dynamic, 2) a gender dynamic, 3) a size differential, and 4) the patient is laying down, it takes a lot more to put the two people on a truly equal playing field.  2. UCD SHCS said that there are already signs inside the PT rooms informing students that they can request a chaperone. However, it will usually be the people who are at risk of most harm in the healthcare setting -- women, LGBTQIA+ folks, people of color -- who are the least likely to request a chaperone out of fear of being an inconvenience. 3. Putting the onus on students to affirmatively ask for a chaperone can also facilitate situations where people are more likely to ignore their own experiences of harm. ("Well I was uncomfortable, but never asked for a chaperone, so I guess it's on me for not speaking up.") It is concerning to me that my request for simple signage about informed consent, which is one of the lowest barrier requests anyone could ask for, was denied and I have not been given a clear reason why. -- despite the fact that the Patients Rights & Responsibilities outside of the PT's office states that patients have the right to understanding -- the right to know and understand SHCS procedures. So I am posting this in the hopes that all students and patients know of their rights, and for students to know what they are in store for if they ever have to make a report about something that concerns them at UC Davis Student Health & Counseling Services.

Run around this place a fair amount. Pharmacy downstairs is convenient…read more Type of care: medical. Yes, that's a vague description. It's mainly office visits and drugs, prescription or not. Care quality: pretty good. I'd hope that most offices have decent qualities of care. Was nice to have this pharmacy here and it filling scripts so quickly.

Been calling for over an hour trying to get through with no answer. They just leave you on hold for…read morean hour and hang up on you. They are supposed to be open today and we are trying to get an appt. Unacceptable!

I have been going to UC Davis for years. I tried Kaiser briefly when plan prices went up in 2015…read morebut I went back to a plan to go back to UC Davis. They have the best doctors. If I have an issue testing is no issue. At Kaiser you have to be your own advocate and demand tests. I like that UC Davis is a teaching university and I don't mind students coming in the room with the doctor. I don't have to stress and worry about they aren't testing me for anything I have concerns about. They work with me and put me at ease. I've been seeing Dr. Mahoney since 2018 and she is great. If she isn't available the other doctors are also great.

Terrible experience. The doctor who saw me was nice enough, but everything after that was a…read morenightmare. I came in because I was having issues with my birth control, and the doctor did not even give me a full women's wellness exam. I spoke to the doctor for about 10 minutes, then headed over to their lab department to have 10 labs done. The labs cost about $163, which is pretty reasonable. However, this office charged me $942 just for the 10 minute talk with a doctor (not even a full exam). Absolutely ridiculous. And no, this is not a billing mistake as I first thought it was. I called their billing department, and they told me they would fix it but never did. I called them back and they said the bill was actually correct and that I owed them $1,105 for a 10 minute chat with a doctor and one set of labs. Will never be returning here again... and if you care about your health and your wallet, I would never recommend you come here either.

Terrible company to work for garbage pay, go straight to medic ambulance in Vallejo for real EMT…read moreexperience. I would not recommend this company you will go broke working for them.

I took the BLS course and it was great. The instructor was good no problem with the actual course…read more I took the class over 2 weeks ago and still have not received my card to prove that I am certified, they keep telling me they are looking into it. I took the course because I needed to and I can't prove that I did. Frustrating.

Very clean friendly and professional as well. Dr. K as she is known did a great job and was very…read moregentle and caring towards my needs I will definitely be coming to this dentist office for all my needs. Thanks Dr. K for your kindness and care.

Karina ( younger women with glasses in front ) The attitude…read morethat comes from the front desk here is ridiculous. I sadly have to come here for regular visits, and I can tell you I always know it's going to be a bad encounter with the women in the front. All of them are very rude but Karina has been rude to me on several occasions. I have complained to the main supervisor already and hope something will change. Many others feel the same way about the worker named Karina in the front. There are many low income families, women of color, and mothers that come from many different stressful situations. The last thing anyone needs when they come here is attitude/ someone to make you feel uncomfortable, and stupid. The staff needs to be better trained because y'all have many vulnerable people already entering your doors. There should be no need for making anyone feel any less. Please if you can pay out of pocket somewhere else I would say please do so.

Grateful we have such an excellent hospital in our community. I have consistently experienced…read more5-star service at Sutter Davis for everything from imaging and labs, to ER and surgery. Everyone working here is excellent at their job, trustworthy and responsive. The facilities are spotless and well-equipped.

Without sharing too much personal information, I've had great experiences at Sutter…read more Our children were born here, we come for primary care, and I've had quality referrals for additional needs. Clean office areas and friendly staff. Currently seeing Dr. Tan and he's great - clear that he is a doctor to help people, not to push medicine. I've also recently seen Dr. Kenneth Ferguson and highly recommend him as a urologist.

I've had to drag myself here on three separate occasions:…read more - The first was when I needed to get a MMR vaccine to intern at the UCDMC. - The second was when I came down with the flu (for the first time ever) during finals week and let me tell you...it was not pleasant, especially when I had all these upper division biochem classes to cram for! - The most recent time was when I was diagnosed with secondary bronchitis--probably which I got from Davis' pollen infested air. I was prescribed azithromycin and fluticasone. I picked up both prescriptions from the pharmacy conveniently located in the same building. After all the times I have been here, the staff has been very consistent. They are genuinely very caring and helpful. Parking is plentiful and there is little to no wait. They have an email system in which the physicians/nurses contacted me a couple days after my visit to follow-up with me. I really like this option because I can ask questions easily without having to come into the office.

We have always gotten timely and high quality care from this sutter walk in! We especially like Dr…read more Moony.

Not sure why I was told to check in 15 minutes before my appointment; arrived as told and the place…read morewas locked. Not fun trying to entertain a toddler for an extra 15 minutes while waiting. I would think at least they should have had the lobby open. Anyhow, once inside and checked in, service was prompt and professional. The NP on duty was kind and engaging with my daughter. Quick in-and-out service that we were pleased with.