Batesville Eye Care has to be one of the most professional eye clinics out there. Yet they meet you…read moreon such a down to earth level. Your not just a patient to them, and I love that!

From the owner: Specializing in: - Opticians…read more- Eyeglasses - Optometry Equipment & Supplies - Contact Lenses - Optical Goods - Optometrists - Medical Equipment & Supplies

I have always had a good experience here. I think we have been a total of three times…read more Last appointment, I forgot my wallet and new insurance card. I don't live locally so I planned to hopefully use Apple Pay or have my husband pay over the phone. The receptionist was gracious and accommodating. She allowed me to be seen and return later with my card. When I did, she thanked me.

I'll start with the positive..... My family and I have been going there several years and I love…read moreDr. Vance. The major negative there is the woman at the front desk. She is rude and has always been rude and unprofessional. This particular morning was my limit with her. I came in for my scheduled appointment after working a 12 hour shift and making a 2 hour drive home. My daughter on the other hand was called into work and I needed to reschedule her appointment. The woman begins to tell me that she can not reschedule due to 3 missed appointments, which was not true. When I asked what appointments she missed the woman could not tell me. The woman was very short with me, even cutting me off as I spoke. There is no reason to be that hateful. This is a service being provided so having a pleasant demeanor would be greatly appreciated. I canceled my appointment and will never be back. She will never change.

Dr. Ladd is awesome and so is his staff! Great selection of frames and top of the line technology.read more

Ozark Eye Center provided expert care and quality when my wife and eye visited for our annual…read morecheck-up. The office experience was very pleasant and comfortable. Everyone one treated us with respect and provided professional and expert service. My wife and I drive a long distance, but the quality of service and care provided by OEC is well worth the time and expense of our drive. Thanks, OEC.

I hate to have to say this, but Ozark Eye Center has shown itself, in my experience, to be…read moreunbelievably incompetent and unwilling to accept responsibility for its mistakes. In my case, they made five mistakes in a row, finally refusing to correct them. * One: The ophthalmologist assigned me a non-standard reading-distance in my glasses prescription; it was too far away for me to read comfortably. * Two: An optician specified that the bifocal line be very low, saying she thought I had requested it. I had not. * Three: To correct the reading-distance, the optometrist did a new refraction, but forgot (!) to enter the new diopter specification on the prescription, so I had the same wrong glasses as before. * Four: Another optician undertook to do a loose-lens test to correct the prescription, but lacking something so simple as a tape-measure, she tried to improvise, and mismeasured my requested reading-distance by an inch and a half, too close for me to read easily. * Five: That last pair of lenses came back from the lab with the close-focus insets in two different positions and at different angles. In spite all these errors, they refused me any remedy except another pair of the too-close lenses, despite the fact that the one option between the too-far and too-close prescriptions would have required no further testing. My only mistake was in politely accepting that these people were competent in their jobs.

All of the staff were extremely friendly. They also worked with me on getting my procedures…read moreapproved with the VA. This business is very pro military.

This business gets only an "Could've been better" rating. The doctor appeared to be competent with…read morethe eye exam but the Eye Center where you actually buy the frames is set up for rich people with healthy insurance, not the working class or retired person on a fixed income. I went in there explaining that I want to stay inexpensive close to the deductible. What I got was a quote for the highest priced frames and every little enhancement they could throw at me. I've never heard of "balanced" lenses before and logically, it's a scam if you aren't wearing 2" thick coke-bottle glasses. When I suggested something much cheaper, she huffed and puffed to the back room to bring out a tray of nice looking "affordable" frames. Apparently I was cutting into her commissions. So I got the overpriced cheap set. The lenses I received were no better than Dollar Tree for durability. They scuffed within a week and since I chose that lens, it came with zero warranty. My cheap Dollar Tree reading glasses were much more durable. Final note: I looked at my coverage. It said the exam was covered. I asked the front desk, they said the exam was covered. Guess what? They needed another $40 out of me several months later. While I was protesting this charge, I received a Past Due bill and 2 days later a phone call asking when I was going to pay. They can have my $40 but I promise you, I won't be back and I won't recommend this place. I hope gouging me was worth it.

I love Dr Todd! He takes the time to explain things and really cares about his patients. Once told…read moreme his patients are like family to him!