I went to OM3 this morning for a consult for a molar removal. I first met Julie, who was at the…read morefront desk, but she was also the billing specialist. Just happened she was also the person I spoke to on the phone when I made my appt. What a gem. She got me in quickly (two days), super nice, very knowledgeable. I was in a lot of pain and had not been able to eat without excruciating pain. I was taken back into the consult room by Case, one of Dr Kim's assts. He was so helpful, made sure I understood everything, thorough, and personable. After seeing Dr Kim, who assessed my problem, agreed with the dx of removal, I was seen again by Julie who worked with me for my surgery schedule. I was so wishy washy with anesthesia, nitrous, or just a local...yet she was extremely patient and super nice.
I mentioned that all the talking was causing my tooth to ache (pain level 7) and she got up to see if the doctor could see me (we had decided on nitrous).
All of the sudden, I was whisked back to surgery by Morgan, who told me that Dr Kim was going to remove my molar right then. HAPPY SURPRISE! I got wishy washy again, and decided to just go with the local anesthesia. They were on it, no problem! Dr Kim came in (he is so nice, gentle, and knows his stuff). After about 5 minutes getting completely numbed up, he told me what I should hear and feel and in less than 2 minutes, (yes, seriously! That molar practically jumped out of my mouth), he was finished! There was none of the weird noises or feels, just tooth gone/pain gone! Morgan gave me all of my After care scrips and notes (she was such a sweetheart, helpful, kind, patient, thorough), I was at the front desk to pay what my insurance didn't cover (not much and their costs were very reasonable - under $100), and schedule followup appt. I was in and out in under 2 hours - remember, I got emergency surgery without being scheduled for it.
And this evening, I got a call from Dr Kim to make sure I was doing okay and he told me how great I did.
I had never been to this office before. Was referred by CHC emergency dentist (I went there Sat). I left knowing that I will go there any time I need oral surgery. As a tetracycline kid of the early 60s, I have always had horrible teeth. So a return visit is not that far of a reach. It's so great knowing there is an oral surgery office that takes the fear factor out of the equation.
This office is full of rock stars. I cannot say enough great things about them. I would give them 10 stars if I could! Kudos to their entire office!