the owner of maxcy's auto sales does not stand by his word!!!! the 2007 cadillac cts i bought…read morewould not even crank after the 2nd day!!! actually, the air conditioner stopped working first & started blowing hot air instead right in the middle of summer!!!! talk about hot . the owner promised me he would fix it! then car won't crank & i get stranded an hour and a half away from home!!!! owner gets extremely smart with me when i call to tell him what happened & says he's not fixing anything, the car is my problem now and he wont fix anything!!!

"Honest & Reliable" is their credo, yet they knowingly sold a Truck with extensive frame damage…read more Basically laughed when it was brought up with them forcing pursuit of this from a legal standpoint.

They have the most deceitful business practices at this store,and my last experience was…read morehorrible.waaaay more than I'd like to type but they will tell you inaccurate information that's supposed to bring value up,not down.never take advice from any of them on your vehicle,cause if it turns out they mislead you they will not take accountability and fall on their own swords.

worst car shopping experience of my lifetime at CarMax of Tupelo! do not go. There were incapable…read moreof any level of competence in any area from the welcome desk to the test drive. If there were negative stars, I would rate it as negative as I could. One star was way too generous. They could not pull off a 2 car parade.

On 9/3/2024, my 2023 Tacoma TRD Off Road wouldn't start after my buddy and I took a break on the…read moreTransamerica Trail close to Tupelo MS. Fortunately, a few young fellows helped us find a tow service that knew where we were! We were towed to Carlock and got there after the service dept had closed, but Maurice (I believe he was in sales) replaced the battery in my FOB thinking that might be the problem...it wasn't. The following morning I called Carlock and spoke to August in customer service (I talked to another customer service rep who was also very helpful) and she was wonderful putting me in touch with Billy in the service department. After I delivered my keys to Billy, he got my problem diagnosed and fixed in a matter of hours! I wish I could remember everyone's names who helped me through this, but I am very appreciative that everyone at Carlock was pleasant, professional, and expeditious.

Thanks to my Service Advisor, James Rouse for your help in getting our car serviced and we really…read moreappreciate you listening to our needs and following through. It made our service experience go smooth and we were confident as we drove away that all had been done well. Randy

I am extremely disappointed with the service department at Dossett Big 4 in Tupel, MS regarding…read morerepairs to my 2020 GMC Sierra Denali. My truck experienced engine failure with symptoms identical to the well-known GM 6.2L engine issues affecting newer GMC models -- knocking, propulsion problems, stalling, and complete shutdown concerns. A trusted mechanic who previously worked for a GMC dealership specifically advised me to take it to a GM dealer because of the similarities to the known engine problems. After inspection, I was told my issue was somehow "different" and not covered, despite having the same symptoms. I ended up paying over $10,000 for a refurbished engine replacement. What made the experience even worse was the customer service throughout the process: * My vehicle was kept for approximately 3 weeks * I was given multiple inaccurate completion dates * No courtesy vehicle was provided despite the size of the repair bill * I was told my vehicle would be left accessible for after-hours pickup, only to arrive and find it locked behind the gate * After receiving my vehicle back, I discovered my underbody light wiring had been cut. When I contacted the dealership, they denied responsibility and then wanted to charge me additional money to repair it Overall, the communication, accountability, and customer care were extremely disappointing. After spending over $10,000, I expected significantly better treatment and professionalism. I would not recommend having your vehicle serviced at this location.

Excellent experience working with Eric. He's a very attentive individual. He works with you , and…read moreactually listens to best assist you in your search for a vehicle. I'm VERY happy with my purchase and even happier that it wasn't a very long process. Only downside is that my vehicle has had the check engine light on since I got it. Gotta have it looked at. Used vehicles are sold as is.

Bought my second Sonata from them. Like the car but when wanted a diagnosis run in my hybrid, they…read moresaid it would be 90 days before they could get to it!

Damon was the easiest person to work with in our tough situation. He stayed in constant…read morecommunication with us and provided details, answered questions, and was extremely patient. I will refer him to everyone I know looking to trade or buy a new vehicle. I couldn't be happier with how our purchase went. Madonna made the financing side a breeze.