No! My husband had an injury, and at first they were great. But then... "where's the check?" My hubs: What are talking about? Them: Well, we haven't seen a check from your insurance so we assumed you are cashing them! My hubs: No! Are you kidding me? We would never do that! Who in the world are you talking to and about? You're going to accuse me of stealing? WOW!! Come to find out they never called or spoke with the insurance company about the billing, charged us (which we paid), and we didn't get the services that we were told we would get. On top of that we were referred by a friend, who will also never be going back to them, because of how my hubs was treated! She does NOT want to be associated with this dental firm! Instead of asking a question, they assume you're stealing! IsDo better, be better! Oh, and when people come asking for their dental records, just ask, where am I sending them too, not...why am I sending these to another location? You don't need to know! Just send! You're HORRIBLE!
Edit: for some reason I am not able to respond to your response. First, I do apologize for the "is it because I'm black" comment, that was uncalled for. I am his wife, and I am black, and when I went in with him a couple of times the reception was not friendly. However, I'm better than that and should have never said those words so I do apologize for that!
At the same time, we stand by the rest of what was said! You allow yourself and your staff to bully your patients, if you want to talk about bullies. You want to talk about being slanderous? Your front desk lady made sure to make slanderous accusations and accuse us of keeping insurance money instead of just saying, "hey...you know we noticed we had not received any checks from your insurance company, have you seen any checks come your way?" she made my husband and I feel like we were thieves. Like we were keeping the money and trying to continue to come in for services. That's not how you talk to people! Then... when someone stands up and posts a negative review, you can't take the heat, and stoop to calling people internet bullies! Come on man! When he was going there I know he talked to you about everything that was going on, and you blew him off, refused to do work after you had promised, and left him hanging. How is that supposed to make your patients feel? He suffered a traumatic and horrific accident, and was recommended to come to you because he was told you could help, and at first you did, but then all of a sudden something changed, the true slanderous accusations happened and you did nothing! He felt helpless and left to the wayside, so therefore you and your business do not deserve a good review. When we told the friend what was going on she was mortified, said wow, that's ridiculous, but had heard some not so good things about your office prior to us mentioning anything to her, and said she will never return. So yes, you still need to do better!
All in all, he found someone who would help him, the insurance company was billed appropriately, questions were asked, and a plan was put into place! This should have never been a 4 year process, like you were making it. Had you and your staff had better compassion towards your patients, and it seems like you're capable, you have some pretty good reviews, then this would have never been written! I just hope that if anyone else comes in with traumatic injuries that you and your staff treat them better than you treated my husband! read more
