Hired them to steam clean Hard Tile and Carpets, was told it was by the foot, ok while the whole…read morerooms were included in his calculations but was then told that was the 'walking path' price and he didn't move furniture. Then when he did the bathrooms he included the square footage for the counters, bath and shower to maximize his fee. The whole thing felt like a bait and switch. Then he hooked up and used my water to do it - fine but I wasn't aware and felt like he should have at least asked. Honestly with the size of the truck he brought I felt like had a water tank in there but no........ Quality of what he did clean was fine; got the job done but I wouldn't use them again.

Excellent steam cleaning equipment, and very hard working people. I use Steam Pro twice a year for…read moremy carpets. It is very important to maintain clean, dust and bacteria free carpets for our family. Their rates are fair and negotiable, they are local from Mandeville, and have been in the carpet cleaning business for over 20 years. They also make the ceramic tile and grout in my kitchen look like the day it was installed. I have my tile done once every year.

The employees who came to clean my area rug were very kind. However, they told me they had trouble…read morewith my outdoor faucet spigot (I had just gotten it replaced by a plumber so it was probably tight). One of the men said they had a tool in the truck to help. They got it working, cleaned my rug, and left. When I went out the next week to use the faucet the spigot was broken. I reached out to the location and never received a call back.

I booked Stanley Steemer to clean my floors and they exceeded my expectations! Booking online was…read moreeasy and I was able to get an appointment for the next day. Richard and Charles called ahead of time to let me know they were on the way. When they arrived, they were clear about what the final pricing would be and the service was efficiently done. I wouldn't hesitate to book them again!

This a great business that needs more excellent reviews. I called last week and was able to get an…read moreappointment that fit my schedule within a few days. Andrew gave me a quote over the phone, but when he came to my house and assessed the project was able to knock quite a bit off the price. He was fast, efficient and very respectful of my home. He gave me proper aftercare instructions (dry time, frequency of cleaning, etc.) and was on his way in an hour. I had him do a six seater sectional and two area rugs. The cream colored sectional was starting to smell sweaty and had a coffee stain and he was able to get all of that out. I will definitely be using them again in the future.

They do a great job! Family owned and they are just easy and great to work with. I first used them…read morein 2018. Used them last month, and the owners still remembered me.

DO NOT HIRE THIS COMPANY!!! I have used this company in the…read morepast but the last time, 3 days ago, was a VERY TERRIBLE experience. The employee they have now tripped 3 breakers AND DID NOT TELL US, His machine started smoking and leaked water all over my floor so I gave him a towel which he left on the floor saturated with water. I gave them my $900.00 rug to be cleaned at their shop. When he returned the rug it was stained and ripped . The owner was totally defensive when I called to report the experience and made no effort to make it right. All I received were excuses; no accountability anywhere. The man was constantly on his phone with his wife making more excuses to me about his shotty work. I tested the carpet and the dirt I found was awful plus a huge dose of terrible. My husband and I are the only residents in a 4000 square foot home and we have no pets. I will post pictures here if I can, if not I will find somewhere to post.

do not use this company. they left more of a mess than they were hired to clean. very untrustworthyread more

No issues with Stanley Steemer. Not sure what happened a year ago, but whatever they did to change…read moreworked. I used the website to schedule my couch cleaning. Website is pretty simple and straight forward. The Stanley Steemer consultant called within a few hours to grab some basic information and to see if i have any questions. They are able to work around my work schedule which is always a good thing. The technician was friendly and professional. He asked me some basic question about the incident and went right to work. I was quoted for 140 for a cleaning, disinfect, and protect. I picked the wrong material on the website so it was a little more than quoted, but not too far off that it broke my wallet. All in all great service. If you need anything cleaned give them a call.

Stanley Steemer is well below par when it comes to customer service, the services they provide and…read moretrying to get a call back from a manager. Below is complaint sent to the Better Business Bureau on December 16, 2024. Stanley Steemer ignored the BBB's attempts to contact them. However I learned they are NOT accredited with the BBB. That is who they are. On December 4, 2024, they came out to my house, were there a bit over 2 hours and charged me $2,200.00. To say the job was not well done is a gross understatement. My house is 1,200 sq ft. I have seven air vents. The air vents were to be cleaned and that was not done. I had to get them to come back as they were leaving to do the primary vent. All they did was hose it down. Clean to me means you take down the vents and wash and dry them before putting them back on. This was not done, not even close. I still have the lingering scent of the dog previous owner had. I was charged $899 for this cleaning service. Which leads me to say one size does not fit all. $899 plus tax for nothing. It's time Stanley Steemer to reevaluate/change pricing. Base pricing on the square footage of the dwelling. They also did the floors and grout. Because I was getting my furniture delivered on Dec 5 I got down on my hands and knees to tape down brown construction paper to protect the floor. While doing this I found dust and other left over vent debris on the floors. Being a conscientious consumer, I tipped the guys who came out. This was before I found what I just described. I expect a 75% refund from that service. Furthermore, since Dec 5 I have been trying to get a callback from the manager. I have called 5 times to date. I do not even know his/her name and contact info, so I have to keep calling. I do not even know if my message was received. I paid over $2,200.00 for this service. The actual cleaning was not done. I will not ever recommend using Stanley Steemer to anyone. Also, I tried attaching a picture but was unable to do so. And of course there is no email address to contact anyone at corporate. I do expect a call from a decision maker. Because of the inadequate service I received I canceled the follow-up service I had to clean my furniture. Regards, Michelle S