HERO .... that is the perfect word for Austin from Prestige Pest Control! If I could rate this…read morecompany (and Austin) the highest possible ever rating (beyond the 5 stars) I would. What began 8 yrs ago, what MANY others having attempted, including two other professional pest control companies, and what cost a good amount of money prior to Prestige becoming involved, finally ended with a huge VICTORY! My resident notorious nemesis SQUIRREL that invaded my attic and between floors in my home on a continual basis for years was captured!!! The feat didn't come without MUCH valiant effort (being challenged in the inconvenient attic space over and over and over again and being tested by the rodent's cleverness and swift moves to steal bait and escape the capture, over months of trying)! Some qualities that were constantly exhibited and proven were professionalism, trustworthiness, PERSEVERENCE, man of his word, quality, and all around great guy! When NO ONE else could, Prestige Pest Control DID! And they were incredibly reasonable! I was blessed and Austin will forever be my HERO! If you want to hear it from the landlord that had to put up with a very rotten tenant for a very long time, call Austin and ask for my number! I'll tell you all about it!

We've been using Prestige since its inception and they've been nothing but supportive and…read moreeducational through the entire experience. We signed up for the quarterly plan where we know our house will be protected in all 4 seasons. My service tech, Austin, has been super helpful and proactive as hes helped to protect my home. 5/5 would recommend them! New doesn't mean uneducated, these folks are next level ​

I hired Rossi Pest Control. Chris was knowledgeable, courteous and prompt. He took care of the…read moreproblem. The bugs are gone and have not come back. Best of all, his price was $100 less than the other companies I checked.

so far the traps he put has caught at least 6 that I know of & don't know about the ants yetread more

I have had a mouse problem since we bought our house. For 20 years we tried all sorts of services…read more Innovative Pest Management not only has made huge strides in resolving my problem for good, I understand much better now how to keep them outside our house.

Kennedy, the owner, was very knowledgeable and accommodating. He promptly scheduled as soon as I…read morecalled after discovering HH visitors. The Tech, Jorge was prompt, professional, thorough and did an excellent job. Recommend highly for carpenter ants and

This is an amazing business!! We called and the next day they came out and removed two infestations…read morein less than 30 minutes! We didn't know where the second one was but they found it in minutes!! One ground hornets under a rock garden near our pool and a second yellow jacket infestation inside our homes siding! They did it yesterday! Tonight we were out working on our pool and yard! Something we haven't been able to safely do in about a month!! Thank you Genesee Pest Control!

Called on a Friday afternoon and got service same day in Batavia…read more Friendly, very informative, and a family owned business. Definitely call and give them your business.

Optimum took care of two problems for me. I recommend them for any bug problems you may have…read more I had a bed bug problem. I used a different company that charged me $270 for inspection. They were not able to find the source of the problem. Then, I reached out to the Optimum. They sent a technician within 5 days for a free-of-charge inspection. He was very knowledgeable and could find the source of the problem within 10 minutes. He also confirmed it was limited to one room. I needed help moving the furniture around, and the technician took care of it. The treatment provided by Optimum got rid of the bed bugs. I had a problem with spiderwebs everywhere and other outdoor bugs. I signed up for the outdoor treatment twice a year. The first one was done late fall, and so far, I don't see any bugs or spiderwebs.

From the owner: Optimum Pest Pros offers the Rochester, NY area pest control solutions that help keep your home and…read morebusiness pest free. Our residential pest plans are a great way to stay proactive for pests around your home seasonally and year round. We always advise and recommend our customers choose the plan that fits their concerns. Our commercial pest programs stand out amongst our competitors. We have over 10 years of experience working with restaurants, hotels, warehousing, multi-family housing, hospitals, schools/colleges, food processing, rental properties, and much more. We have the knowledge and equipment to meet all audit standards and provide professional control for standard pests and specialty service pests. Contact Optimum Pest Pros today.

So far everything is going good. Sydnee S. Is the technician and she is knowledgeable and…read moreprofessional when she arrives.

I have used Fox pest control now for over 2 years. They treat my exterior of the house at least 4…read moretimes a year. They give me an explanation of all services that they are going to do and then what they did do. The technicians are polite and knowledgeable about their products they do and how they should work. They have been called to remove a yellow jacket nest about the size of a basketball. To do an extra spay to handle an increase of black ants that were all over our patio during the hot dry summer. They came and took care of any issues with no extra charges. Fox dose a wonderful job. Very professional. Peter Tagliente

We hired The Bug Man to spray for bees at our home in May of 2012, and they ended up damaging the…read moresiding. When we called to try to reach some sort of resolution, the owner, Don, was completely unprofessional. He began swearing, completely unprovoked, and said a series of things (including that our house was 'sh*tty'). What was interesting was that he said these things without ever having seen our house or any pictures/descriptions of the damage that was done to it. Our house is actually very upscale, so it was very telling on character to have the owner not only swearing at me, but also insulting my home, when I'd called over a repair that probably would have taken 15 minutes. To add insult to injury, the spray itself didn't work. We still have wasp nests and carpenter bees. Don (again, the owner) ended up having his lawyer send me a really nasty note that was laughable- I went to Law school, and the idea that the company that damaged my home was going to somehow take action against me truly made me laugh. I am sure it was one of Don's friends acting as a lawyer, and underestimating the intelligence of whom he was talking to. We ended up being stuck paying for the damage out of pocket, and the bee repellent that did the damage never worked. We never received an apology for the vile words that he said to me; it was an experience I can only describe as gross. I would stay far, far away from this company. What's interesting is that it's now 2026, and I still see complaints about them going up on Facebook within the community. It surprises me that they are still in business.

The last couple years I have used Exodus and wasn't terribly thrilled with their service. I was…read morewith Bug Man prior to that and same. I was talked into the enhanced program which included "everything ". After numerous call backs in fact as early as this week I am sitting in my cabana swatting bees and stink bugs. The guy that came out had no idea of my service agreement and asked where the issue was. I told him the entire house, deck and cabana. He sprayed everywhere including spraying all my windows which are now all spotted. I had painters at my house yesterday doing exterior work and one of the guys got stung by a bee. I would be careful going with this company. Also I understand they were bought by a Binghamton company which is another red flag. They claim senior and military discount which I got neither. Not a good company.

I wasted 4.5 hours of my time waiting around for Ashley. She was a No Show. Didn't even respond to…read moretexts or a voice mail. I also called the main line and was put on hold for over 15 minutes so I hung up. Horrible customer service, very unreliable. What a disappointment!

After discovering I had bats we called Ehrlich, Ashley came out promptly, assessed and confirmed…read morebats were in my eaves. She explained the process, presented me with a contract on 9/22/2025 and stated they would be in touch for the next step. The next day I emailed her with additional questions and when I didn't hear from her I left a voicemail, when that wasn't returned I called corporate on 9/26 where Clayton assured me someone would be getting back to me by the end of the day. So far I haven't heard another word from them. If you want your wild life problem addressed and solved in a timely manor I wouldn't recommend them. Now I have had to go through the whole process with another company. Maybe they don't need the income.