We had high hopes for Davidson, but sadly the services and customer care we received were unacceptable. Think twice before signing a contract with this company if you can't see how they work first. They cut our grass way too short, nearly killed it! Then they did not edge, weed eat or blow off grass clippings. Lawn care services are not cheap. We ended being charged for a full month, which included 80% of charges that were never rendered. This is/should be illegal. Not to mention possible damages to our grass. I am all for paying for actual service provided--even if it's bad. But, I did call Davison before leaving a review to see if we could get a partial refund, but they refused. I strongly recommend customers find reputable service from businesses with good character.
*** just to add, we did call Davidson first to try and resolve this issue. Actually, we called several times. It was unsuccessful. Also, we have had multiple lawn experts explain to us that we have zoysia grass in the front yard. Not fescue. It is a high-quality grass that although we didn't personally plant, we do intend to take good care of. Either Davidson has much lower standards than we thought, or they are just trying to save face and saying it was good. Either way, it was definitely cut too short, regardless of what management wants to claim. Although we were extremely disappointed with the service as we received, we fully understand paying for services that are rendered. After the failed service by Davidson, my husband went out to blow off our driveway and walks when Davison did not. Also, it would've been difficult to cancel our services any faster than we did. We canceled right after our first mow was completed. We paid for multiple fertilizing lawn treatment and other yard care in our full package. As well as three additional mow jobs. None of those were received because we canceled. Of course, why would we wait any longer when the service we had received at that point was substandard.
Again, my advice would be to pick a different company, there are lots of them. We are now using J&S Landscaping. They gave us the ability to have a single mow and verify that their quality of service is better. I do understand contracts, but any company that is interested in providing good customer service would be willing to charge only for services rendered. Imagine paying for a surgery you didn't actually receive just because you signed the paperwork with the hospital, that's insane. The hospital could never get away with it. read more
