This was a horrible experience. I have a designer bag that was damaged by acetone. A leather craft store employee recommended David's Leather and Vinyl repair. I called and spoke to the owner and during our conversation, he quoted me a price for the bag repair and I asked him if he could reduce the price for the repair and he hung on me twice. The first time he did it, I thought it was a bad connection. So, I called back and he rudely stated that he purposely hung on me. A person who did not have anger issues, would have simply said "no, I cannot reduce the price." For him to get so angry over something that was so minor was puzzling. He could have easily said I do not want to do business with you and ended the call politely. He has horrible customer service and I will never recommend this business to anyone looking to restore their precious leather goods! read more