Terrible food, terrible service.
Just had one of the worst dining experiences of my life. Decided to try David's Kitchen based on its online reviews, but I am here to try and prevent someone from making the same mistake.
My wife and I ordered 2 cokes, 2 lunch specials (I ordered the Kung Pao chicken, she ordered the Mongolian Beef), and an order of potstickers, which were the only redeeming item of the whole experience.
First, the egg drop soup is bland. It just didn't have the flavor that it does at many other places when I've had it before. Between the soup coming out and the potstickers, the hostess, server, and manager decided to eat lunch themselves, at a table in the middle of the restaurant, which I thought was strange, but I digress. Nevermind my empty glass, it's time for the entire wait staff to eat. I should mention at this time that there were only two other tables in the place at the time, so it's not as if they were busy, but at any other restaurant, a server wouldn't be able to sit down and eat while they are waiting on a table. I thought it bizarre, but chalked it up to cultural differences.
Anyways, the potstickers came out, and the one I tried was delicious, the sauce especially, but right after I ate the first one, my entree appeared, so poor pacing on the app/entre timing. But it wasn't actually my entree, since they brought me cashew chicken instead of Kung Pao. Oh well, I'm hungry, so I start eating it, but it was especially bland. My wife wasn't happy with her Mongolian Beef either, so at this point my wife calls the hostess over, and we explain the situation. She said, "do you guys not like Chinese food?" I said I loved Chinese food, but told her it wasn't what I ordered, and it killed my appetite, so I just wanted the check so I could go. At this point, my wife is trying to negotiate paying for the drinks, soup, and potstickers since we had barely touched our entrees. The hostess grabs the manager, who offers to grab me the correct dish, but I told her I didn't want it any longer since my appetite had been ruined. She then asked why I ordered food if I wasn't hungry. I said I was hungry when I ordered, but their gross food made me not hungry anymore. The manager is in a huff at this point. I give her my card, ready to pay the $30 and be done with it, but my wife is still insisting we shouldn't have to pay for food we didn't eat. The manager is still arguing with me, so I get up and walk outside before I lose my temper. The manager then told my wife that we were the worst customers ever for asking to not pay for food that we had tasted. My wife said that she'd worked in the restaurant industry for 17 years, and that was how you handled a customer complaint, but the manager said she'd worked for 30 years and that is not how you handle that. I guess she was still trying to bring me the Kung Pao chicken I had originally ordered, but I was so over it by then, and I will not be back. She did finally discount the ticket to $11, but not before telling us how terrible of people we are. I will never go back, and I hope my story stops someone else from making the same mistake. I have never seen a manager behave so unprofessionally. 1/10, for the pot sticker sauce and the hostess who tried to make things right. read more