While I am appreciative of the electrical work done, I am very disappointed with the hidden fees…read moreand unfair treatment. I understand that I am "young" but I shouldn't be upcharged because I look naïve in any way. Originally when I called to schedule someone to come out and hang our lighting the receptionist quoted me a price and said that they usually send two men out and it's typically $75. I get the bill in the mail and they have charged me $275 for service.... 1) it was a fairly easy job 2) it took roughly 2 hours 3)it was a small light to hang so here I am wondering why would I be charged $275 for service? I called and spoke with the manager and he once again acted as if I should have known about the trip charge, service for two men, etc. when in the beginning when I asked, the receptionist mentioned none of this, mind you we live within walking distance of the business. I will not be using this company again.

Very prompt to reply! Removed and replaced large back flow device on commercial property. Very…read moreprofessional, knowledgable and friendly. Cost of work was acceptable and completed the big project in 1 day!

From the owner: We are local to Middle Tennessee and happy to assist you with any plumbing needs that may arise…read morewith your home. No job is too small. We will strive to make you happy and fit your budget. Give us a call or text @ 615-410-5812 to get on our schedule now! Licensed and insured. MidSouth Plumbing & Gas. Our services include : leak repair, pipe repair, sewer repair, water heater repair, water heater installation, tankless water heater repair, tankless water heater installation,garbage disposal repair, garbage disposal replacement, backflow preventer replacement, backflow preventer repair, gas line installation, gas line repair, gas leak detection, gas leak repair, gas inspection, gas maintenance, commercial plumbing repair, commercial plumbing installation,

They are very customer-oriented with friendly techs. They are quick to respond and keep their…read morecustomers updated with estimated time of arrival. When an error is made, they are quick to resolve. I would highly recommend them as a service vendor.

I can appreciate the explanation of why my service request got lost in the shuffle due to the high…read morevolume of emergency calls. I disagree with the comment that I left "extremely rude" comments. I simply shared my disappointment in not getting T & C to come out after three weeks of calling them. I do wish them all the best as they navigate the staffing and other challenges.

They told me they were going to come out today to fix a leak. I took the day off so I could be…read morehere. At 9 am, I sent a text asking about what time they would be here. They responded it would be this afternoon. Now it's 4:10pm. They never showed up. Never texted or called. Now they won't respond to my texts. Spend your money elsewhere. These people suck.

I have used Family's Plumbing twice. The first time I used them, they came out late on a Sunday…read morenight to fix a clogged septic line. They are reasonably priced and it really helped that they were able to come out on short notice on the weekend. If they had not helped out, it certainly would've been inconvenient for the next day. I hired them again to relocate an outdoor water faucet. They did it very quickly and I have not noticed any issues.

Austen was immediately responsive to my A/C emergency on the hottest day in recent middle Tennessee…read morehistory. He not only quickly diagnosed and fixed my problem, he also undid some of my own self-maintenance errors. He then did a solid maintenance service on the downstairs unit and was on his way. He is totally professional, very knowledgeable, fairly priced, and the whole experience was top shelf from start to finish. He was the 3rd company I contacted and the only one who answered the phone - the others did not return my calls or messages I could not be happier with the whole experience. Thank you Austin - i owe you big! Shop Spring Hill! SHOP LOCAL. Shop small businesses!

Artie and Austin are absolutely the best. They have come out and solve numerous problems at our…read morehouse. Professional diagnosis, very fair pricing, very responsive. They are one of the best contractors that I've ever worked with. We had an issue with our thermostat, not responding to our air-conditioning unit and Austin was able to diagnose the problem electrically within five minutes. His knowledge is amazing! We always want to use local contractors when they are as good and honest and professional as First Class .This company is very well named.

I used and recommended this company for decades. All the employees are gone, and the current owner…read moreand his daughter ripped me off for $1000. They refused to show me the Lowe's receipt for the water heater they indicated cost well over $1000, charging me $2350 for a water heater Lowe's said they sold him for $550. Avoid this thief and his daughter. I was willing to pay $200 an hour labor, but they ended up almost 4X that amount. If they will do this to a loyal and long-standing customer, they'll do it to you.

Doug was excellent. He came first thing in the morning after I called him the night before to fix…read morea kitchen sink clog. He also recommended steps to prevent it happening again and made some additional suggestions on other things we could consider. We will definitely use Royal Flush again.