While I am appreciative of the electrical work done, I am very disappointed with the hidden fees…read moreand unfair treatment. I understand that I am "young" but I shouldn't be upcharged because I look naïve in any way. Originally when I called to schedule someone to come out and hang our lighting the receptionist quoted me a price and said that they usually send two men out and it's typically $75. I get the bill in the mail and they have charged me $275 for service.... 1) it was a fairly easy job 2) it took roughly 2 hours 3)it was a small light to hang so here I am wondering why would I be charged $275 for service? I called and spoke with the manager and he once again acted as if I should have known about the trip charge, service for two men, etc. when in the beginning when I asked, the receptionist mentioned none of this, mind you we live within walking distance of the business. I will not be using this company again.

Joe just left my house. I am writing this on the Sunday of Memorial Day weekend. I started the…read moreconversation with him late Saturday afternoon. I explained to him that my hot water heater had quit working and he told me he could be out in the morning. I was also talking to someone else and Joe's price was more than 25% less than theirs. It wasn't a hard decision to make at that point. He was here Sunday morning, took him a little more than 2 hours and now I've got hot water! I would definitely use him again. Very professional, knowledgeable, punctual, and courteous. He certainly came through for my family.

Very prompt to reply! Removed and replaced large back flow device on commercial property. Very…read moreprofessional, knowledgable and friendly. Cost of work was acceptable and completed the big project in 1 day!

We had a toilet that was slow to fill and leaking at the wall valve. I called T&C based on a…read morerecommendation on Nextdoor, and Tanner mentioned he was in the vicinity and able to come by within the hour. He not only replaced all the needed hardware but cleaned out the water line as well, all for the base rate of the visit, which was very reasonable. I couldn't have asked for better service!

I can appreciate the explanation of why my service request got lost in the shuffle due to the high…read morevolume of emergency calls. I disagree with the comment that I left "extremely rude" comments. I simply shared my disappointment in not getting T & C to come out after three weeks of calling them. I do wish them all the best as they navigate the staffing and other challenges.

They told me they were going to come out today to fix a leak. I took the day off so I could be…read morehere. At 9 am, I sent a text asking about what time they would be here. They responded it would be this afternoon. Now it's 4:10pm. They never showed up. Never texted or called. Now they won't respond to my texts. Spend your money elsewhere. These people suck.

I have used Family's Plumbing twice. The first time I used them, they came out late on a Sunday…read morenight to fix a clogged septic line. They are reasonably priced and it really helped that they were able to come out on short notice on the weekend. If they had not helped out, it certainly would've been inconvenient for the next day. I hired them again to relocate an outdoor water faucet. They did it very quickly and I have not noticed any issues.

Austen was immediately responsive to my A/C emergency on the hottest day in recent middle Tennessee…read morehistory. He not only quickly diagnosed and fixed my problem, he also undid some of my own self-maintenance errors. He then did a solid maintenance service on the downstairs unit and was on his way. He is totally professional, very knowledgeable, fairly priced, and the whole experience was top shelf from start to finish. He was the 3rd company I contacted and the only one who answered the phone - the others did not return my calls or messages I could not be happier with the whole experience. Thank you Austin - i owe you big! Shop Spring Hill! SHOP LOCAL. Shop small businesses!

Artie and Austin are absolutely the best. They have come out and solve numerous problems at our…read morehouse. Professional diagnosis, very fair pricing, very responsive. They are one of the best contractors that I've ever worked with. We had an issue with our thermostat, not responding to our air-conditioning unit and Austin was able to diagnose the problem electrically within five minutes. His knowledge is amazing! We always want to use local contractors when they are as good and honest and professional as First Class .This company is very well named.

I had a water leak from my water pipe in the yard that connects to the meter…read more I had no idea until I got my electric/water bill which was astronomical compared to what I normally paid. I was out of town taking care of my mom for a couple weeks, returned then immediately had to return to go to her funeral. I was blindsided by the bill I received, it was the snowball affect in action.....overwhelmed is what I was!! I called Royal Flush plumbing, very professional, polite, engaging and was going to send someone out quickly to give me an estimate cost of repair. Joseph arrived right about an hour later, earlier than I expected. I asked for an estimate, he was very kind and professional. He said of course depended on how much digging it would take to find the leak. He found the leak in less than 10minutes! I was very pleased but shocked he found it so fast! Joseph is very knowledgeable in his craft and cares about the quality of work he does. Everything that was needed to repair the leak, he had in his truck. My water leak was completely fixed in less than one hour! I'm extremely thankful and appreciative in the way this family owned company took care of me! In the manner that Royal Flush Plumbing went out of there way to repair my water pipe and the customer care showed to me. Honestly, I would NOT go to any other plumbing company. Thank you so very much for the care and compassion you all showed to me.....when in all honesty, you didn't have to!

Worst service company I ever dealt with. The owner and his daughter came out to perform 4…read moredifferent projects we needed done. They were way late getting there and I had to leave. They told my wife they completed 2 of the projects (neither of which were done correctly), and told her they had to get a different machine and would come back in 2 days. They talked her into paying for the full project in advance - our fault for trusting them. THEY NEVER CAME BACK. NEVER RETURNED OUR MESSAGES. Not good folks in my humble opinion.