Alert: this review is based off of the alteration department. Overall great experience they had me leave happy! I got Renae Hall the first time I went in for my wedding dress fitting and she was amazing, took her time helped whenever needed, explained things to my mother so we knew what was going on. She had to take in my dress and what not. So I left my dress and went back for my second fitting unfortunately I didn't get Renae this time and my experience was let's just say not good. I don't have the ladies name but she was rude (I get I was her first appt but still), not helpful, and had no idea what she really was doing (at least that's how myself and a bridesmaid felt). If I would've taken my dress home that day like I was supposed to I would've walked down the aisle looking like a duck....so I had her fix the things I seen wrong. Went back and thank GOD I got Renae again she made me walk out looking amazing and I am now excited to wear my dress again come Saturday!!! I would give 5 stars but my second experience was the reason for the 4 stars!! Duplicate Renae if possible for the 5 stars!! read more

The sales person (Danielle) was rude. She didn't try to upsell. We had a mother of the bride that needed a dress and a bridesmaid. She did not help any of them. We were left to find things on our own. The bride needed shoes, jewelry and undergarments, Danielle didn't ask her if she needed any of these. We are wondering if she works on commission? When we called with our concerns they hung up on us. The place was filthy. It looks like it hasn't been vacuumed in months. read more

Taylor Is awesome! She helped my best friend find the perfect wedding dress!!! Definitely recommend this location and Taylor! read more

I had a terrible experience at David's Bridal when it came to getting my dress altered. My dress was supposed to be ready for pick up in August for my September 2024 wedding. Two weeks before my wedding, I was told that they "dropped the ball" and was not sure how much longer it would be. I took my dress with me, safety pins and all to find another seamstress. On top of that, I have reached out to managers and customer service and no one has responded to me. read more

Super great service. We had a really nice girl named Kennedy help us & she was super helpful. Three of us went and two ended up finding dresses they really liked for great prices for our prom. Some of the dresses are a little expensive, but my one friend got a gorgeous dress for under $100 which is rare. Overall, great place read more

TERRIBLE experience! Horrible customer service. Only got to try on a few dresses and was rushed out after a hour of being there - half of which was spent standing in dresses waiting on my consultant for one thing or another. Almost all interaction with her was her apologizing for everything. I walked out feeling horrible about myself. Won't be going back taking my business elsewhere. read more

Had a great time picking out my dress, my consultant Megan W has very helpful and made the entire experience wonderful.

I guess it's true... you get what you pay for! My sister-in-law picked out her wedding dress form here, so naturally, the bridesmaids and I tried on dresses. She liked the idea of each of us picking out our own dress, as long as they were all the same color, and same length. This was the perfect place to do so, in reguards to selection. We all found dresses, ordered them, and loved them! For all of the weddings I have been in, this was my first encounter with David's Bridal. I was so pleased, and was a little confused, because we had heard opposite of DB but everything seemed to go over very smoothly. So smoothly, that a friend of mine got married shortly after. She said she had one condition to her wedding.... she would NOT allow the dresses to come from DB. I think this was crazy to make that your one specification, but ventured to ask why. She went on horror story after horror story from what she had heard happened to people. I told her that for every bad story, there had to be two good stories, bad news just travels quicker than good news, and I let her know about my latest situation. Two of the girls in her wedding lived out of town, so talking her into DB wasn't nearly has difficult as I anticipated, seeing as how the two other girls could go into that shop just as easily as we could go into this one. We decided on a dress (all the same this time) and ordered them. Ironically enough, she loved the dress I wore for my brother's wedding, and asked if I minded wearing it again. I said sure why not, since it did flatter my assets well. Only a few months had passed since my brother's wedding and this wedding, so I knew I had the same measurements, as I had neither lost, nor gained weight. They insisted that they needed to measure me, so I figured, sure why not... They told me I needed TWO DRESS SIZES LARGER THAT THE DRESS I JUST ORDERED. I found this odd, as we were literally getting the same dress for both weddings. Same designer, top to bottom, same dress. But they were the "dress experts" so I sucked up the slap in the face and listened to them. I could always take it in if it didn't fit, right?! At least they weren't telling me I needed smaller, nothing you can do to fix that if that's a mess up.... 4 months pass, and most of the other girls dresses were in and almost done altered. At this point, I'm concerned because they wedding is now a month away. I call, and they tell me it's there for me to come and get. I asked why I never received a call, and they're only response was "well usually you do get a call, that's very strange". I decided to brush it off, because really, what's the point in getting upset or something "silly" at this point? I took a personal day off of work (to get find shoes that matches, take it to an alteration shop, etc etc) I show up, and after standing at the counter for damn near 20 minutes, without anyone even ACKNOWLEDGING my existance.... A girl comes up to the counter. We make eye contact, I smile, she looks away, and I stand there patiently and wait for her to call me over. Because she's clearly busy with something else, since she has not called me over by now. She goes through a couple papers and then starts to look on the computer. A few more minutes go by, and still nothing. Still her looking at the computer. I start to stare at her, because obviously she should say something to me, seeing as how about 5 minutes have now passed at this time (total of approximately 25 minutes now, with no help). I finally go up to the lady and say "I don't mean to interrupt, but is there someone I need to talk to or something to pick up a dress?" She looked shocked and said "oh I ASSUMED (insert random name here) was helping you. What's the name on the dress?" I give her my name saying "my first name is Jaymie (spell it out) and my last name is (xxxxxxxxxxxxxxx) They go back. And I wait..... and wait.... I've now been in this store 45 minutes, and about 5 minutes worth of my time has been "useful". About 5 minutes pass and they finally come out........... guess what........ empty handed. They appologize and say basically "we don't have it, we'll call you when it comes in." I tell them that this is unexceptable, explain the situation, and asked why mine was taking so long. They very loudly announce, "maybe your dress is taking awhile because they have to add the extra fabric due to your size....." I almost went nuts on them..... Now I know I'm not a supermodel, and by no means am I "skinny", but I comfortably wear a size 10 in jeans. I weigh 135 lbs, by no means am I considered "fat". Normally, a dress is a size to two sizes bigger. I expected having to wear a 14 at the most, but they fit me for a size 18.... Needless to say, they had my dress all along, and it was TOO SMALL! Yup, still wear a size 10... and a size 18 dress didn't fit. I had to REORDER... and demanded rush alterations.... never again will I go to that dump. What a joke! read more

Horrible customer service. My two young daughters and I were just in there and no one even gave us a second glance. Needless to say we left and will not be back. read more

First experience- went in looking for Mother of the Bride dress. No one offered to help me. Then when I found a few dresses to try on I had to ask if I could try them on, they said, " Well, the fitting rooms in the back are a available......" So I guess help myself. No one came to check on me or offer to help zip up dresses. (I was by myself) Second experience- went to pick up my daughters Bridesmaid dress. The first couldn't find in system, then when they did find it, they just brought it out and where done with us. So I asked, can she at least try it on??? Sure, once again the dressing rooms in the back are available. Really???? The dress was to big. No one around to help, so I had to go find someone. And of course, the correct size of the dress can't be reordered. Won't be in time for the wedding, will be in the week after. So now I get to pay for alterations. Really, Really??? More $$$$ read more

I recently got engaged in January and after we set a date to have the wedding. I began exploring my wedding dress options on line at Davids bridal. I saved favorites, made an appointment and bought a ticket "home" as I live in AZ. When I arrived at Davids bridal I was greeted immediately by someone who opened a file folder that was filled with all of my personal wedding details and my favorites list. I thought AWESOME! They are prepared. :) wrong. I get a short "tour" of the shop with my bridal consultant, this place needs a major face lift.. it's exactly the same since it opened I am sure. Anyways, I am keeping an open mind even though I had heard bad things and was now awake 36 hours from my red eye flight. Dress time! She literally pulls on dress at a time. Very unenthusiastically and manages to tell me the have none of the dresses off my favorites list and few in my size (14). This is both frustrating and disappointing. I try on a few dresses not in love with any of the styles I am seeing and I can't picture the way the would look had they been my size. After 4 hours and maybe 12 dresses all in the wrong color or size, I look at my mother and bridesmaids and I said, "I'm not feeling this place or these dresses or you (consultant)" Lets go. I even asked for the skew number off the one dress I liked, she ripped off the corner of my favorites list and handed it to me... I asked for a business card for the grand rapids location and she pats her pockets that she didn't have in her pants, rolls her eyes and says, "no." I called Unique Bridal in Auburn immediately, drove there, tried on 12 or so dresses in an hour and walked out happy and with dream dress in hand. I will recommend them from here till the end of time. (unique Bridal) Not even worth the one star yelp makes me give. :( read more

May be good for wedding dresses, but has a horrible selection of prom dresses. I had exactly what I wanted in mind, and I told one if the employees, and she directed me to dresses that weren't even close to what I had explained, instead of just telling me they didn't have anything that I was describing. They had a very very poor selection. I wouldn't recommend this store. read more

I have had decent experiences with David's in the past . However, as my wedding approaches, my matron of honor and my mother have been there and not received assistance. They have had to pull and try on their own dresses. It's not that they weren't getting acknowledged; they were told someone will be right with you, and not one single sales person ever came. Shame on them! read more

My daughters wedding is a week a way they sent dresses with holes in them and 3 different times they sent dresss with broken zippers. My niece ordered 2 dresses and both came in with broken zippers. DO NO USE DAVIDS BRIDIAL. When the complaints were made at the Saginaw Davids Bridal the employees were indifferent and uncaring. My rating for this store is zero read more

I rarely go online to write reviews, so the fact that I'm taking the time to do this really says it all. I went in to the Saginaw store with my six bridesmaids this past weekend, hoping to find them some reasonably priced dresses! We were a bit early for our appointment, but the woman at the front desk said we could browse through the dresses while waiting for an attendant to help the girls with dressing rooms. Let me preface this by saying there were at least 5 women working, and only one other small group of customers. After my bridesmaids picked out some dresses, we sat outside of the (empty) dressing rooms waiting for some assistance. The workers walked past us numerous times, never once smiling, saying hello, or letting us know that it would be just a few minutes longer. One of the girls with me went to find a restroom and noticed a handful of the workers standing around in the back room chatting. That's when we walked out. I will never return, and I will never hesitate to tell people how unprofessional the staff there is; I recommend everyone check out Lola's Bridal on Gratiot instead, actually. We had an absolutely awesome experience there! Such kind-hearted, friendly women, and gorgeous dresses. read more

Horrible experience. Attended a bridal show with no intention of going to look at dresses the same day. However, at the bridal show David's Bridal had a booth and was setting up appointments for the same day if you would like. After filling out forms and having an appointment made for that day I was told that the person working the booth would call the store to tell them about my appointment. Once I arrived at the store (a little early) they had no idea about my appointment even though I had a card filled out. We were understanding because they obviously lacked communication. Even though we were understanding the store workers did not seem at all apologetic that we had driven there without anyone to help us. Even though we were told that they were trying to figure out something for us, nobody ever came back up to us after about 15 minutes of standing in the front of the store. Instead, the workers all complained to each other about how awful the employee working the booth was, how busy they were, how nobody could help us, and how mad they were at the situation. Even though there were 4 employees standing around together complaining, nobody could help me in this situation. I eventually just decided to leave because I knew nobody was going to help me, or even come up to me with any apologies or answers to what we could do with the situation. We told them we decided to leave and all we got in response was, "Um okay." and then them asking each other why we wouldn't have just booked a new appointment as we left. The lack of communication and the fact that they were busy was not the problem. The problem was that nobody apologized to us for the mix up or even approached us after the moment we walked in with any idea of what was going on. Also, the unprofessional manner that they all decided to bash their other employee and to do this directly in front of the customers. read more

Can I add less then 1 star? My bestfriend is getting married and she lives in Cali, I live in Chicago and other bridemaids live in other states. I made an apts for both a bridal gown for her and bridemaid apt for both. 11am -2pm for both. She is getting married in Saginaw so we picked this David's. Bad idea. On the phone they told me to have her favorite the wedding and bridemaid dresses so they can have the dresses ready when we get there. They called my phone 2 days before 3 times and didn't leave a vm. Maybe to confirm?? Then they called again the day before and I answered and the lady had no clue who she was asking for to confirm. We get there and they had no dresses pulled. I had to ask 3 times. No joke. They even pulled a few wrong. After trying on 3 dresses the bride to be didn't like, the lady seemed really irritated. Then she brought out the Tierras. I explained that my friend didn't like headbands to wear with the bail. What did she do? Brought 3 more for her to try. First the ladies were very fake. They were only nice when they thought we were going to buy the dress. Although we set the apt from 11-2 and it was noon. They tried to shoo me out of the fitting room because it was only for brides. The people next to is were buying a wedding gown and the bridemaids were trying on dresses in the room next to us. Maybe they tried to kick us out cause she didn't think we were going to buy one?? Finally they let us use it when I complained. They also told my friend her dress was 59 dollars off only that day. Well a day later it's the sale price on line. I've been in 6 weddings and this was the worst experience ever. David's bridal is usually better then this. What a disappointment. read more

I would give this place a minus in the star department if it was possible. This is by far the worst retail experience I have ever had and it has lasted over a month. From the beginning it was horrible. I am in a different state from my bridal party so I picked Davids Bridal for their dresses since they are all over the country. What a mistake I made. Only because the store in Saginaw, MI is a JOKE!! They refused to help my bridesmaids. Ordered wrong sizes in dresses and then they never called to let us know when dresses arrived. I had to change my color scheme because they failed to order things properly and now I am still waiting on a dress to show up that will not be in till 4 days before the wedding. Not sure how this will work out since wedding party will all be with me in Kentucky long before the dress shows up that may or may not need to be altered since they failed to help in sizing and ordering properly. Rene the "store manager" cannot seem to take responsibility for anything nor does she make anything any better by fixing the issues. She apparently cannot use a phone to make calls to get things dealt with instead she has to email and wait for responses. Funny how my local Davids Bridal doesn't have to rely on the same unprofessional tactics. Shame on Davids Bridal for hiring such an uneducated, unprofessional person to manage your store and continue to staff the store with people who have no clue what customer service is. read more

I was extremely pleased with my experience at this davids bridal. I went in with 4 of my bridesmaids and they were extremely helpful and very attentive. All my girls walked out with the dress they wanted! :) read more

Thought I would give them a second chance, bad idea! My consultant was great! However she was waiting on 3 brides at one time and answering phone calls all at the same time. RIDICULOUS! I had a scheduled appointment. I don't understand why they don't have more staff!! Makes no sense! read more

The worst customer service I have ever experienced. Our consultant Rebecca provided us with only one dress then completely forgot about us but not without making sure we knew her name and to give her credit for the sale if we did end up ordering, we ended up having to go find out own styles and try them on. We found what we needed with no one checking in with us to see if we needed any help, or would like to order before we left. Needless to say the experience left a terrible impression of their establishment and I would not be ordering anything from here if it was not requested by the bride. read more

We had an awesome experience when we went and picked out my sisters wedding dress, the consultant was really polite and helpful! Fast forward to bridesmaids dresses and our consultant for that was fake. She acted polite and nice in the beginning but then just kept telling us "I don't have time for this". She pulled a couple dresses for us but after that we were on our own. We even heard her tell a bride she didn't have time. Maybe if you don't have time to help your customers you should find a slower paced job you can handle. We eventually got pawned off to a different consultant and she was actually useful. read more

First of all the only reason this has one star, is because the yelp app makes you select it! David's Bridal in Saginaw, MI, on Tittabawassee, has the worst customer customer service I have ever experienced!!! I don't recommend anyone to ever go there. Not only were they rude to my Mother, when her dress came in (which she had already paid in full for) She was told that if she didn't pick it up in so many days, they'd be returning it. We complained then. I just recently went there with my Mother-in-law, it was so disorganized, people who had no idea what they were doing, and no help what so ever, even though she had an appointment. They didn't even gave a room to put us in, not because they didn't babe an open one, but because they were unsure what person was suppose to help us. Except for there was no help. They wouldn't measure her, because their measurements were for brides only. They didn't pull any dresses or help us pull dresses, and they didn't help her try any dresses on. Then her dress came in today, they called her and told her the exact same thing they told my Mother, about having 6 days to pick up her dress or they're sending it back.......a dress she paid in full upfront for! I am beyond fucking pissed off with this store. I called and talked to a Manager, named Meaghan, who after I told her what happened, yells to another girl Alexis, saying "Did you tell so and so, we'd return her dress if she didn't pick it up within so many days? " which she of course says No. Then the Manger tells me, she said she didn't and that's not our store policy. I said well this has happened twice now, so no one is making this shit up! She could've cared less. Just like the day I complained about the services we received picking out her dress!!! Uhhhhh my , I'm fucking pissed!! I called corporate customer service to place a complaint, they're only open on Mondays from 8am- 6pm. The worst part is, I was there a year ago like last weekend and I had the best service ever from a girl name ShayLynn. she was helpful she was friendly she was super nice to everybody in my family she helped me find the perfect dress! So to have to go there and receive such shitty service after my great experience, and telling everyone how awesome it was...... yeah that sucks! So going forward, don't ever go there!! read more

I was very unhappy with David's Bridal alterations. I purchased a beautiful gown from them, but it was taken in incorrectly. Instead of taking it in at the waist and tapering it to the chest, they just took it in all over. After repeatedly telling the woman the dress fit wrong (I am a size 0, I had fat oozing out over the top in all directions and I'm not large chested) we took it with us because it was a week before my wedding and she clearly saw nothing wrong with the dress. I had to have it re-altered by someone else. They were horrified by David's Bridal's alterations. The new person had to lower the waist by about two inches (they had put my waist in the wrong spot) let out two inches at the chest and taper it to the waist, put in boning, fit the chest to me so it would gather correctly and cinch in about an inch and a half more at the waist. I called this store to speak with the manager and was told she would call me back the following day. After no one called, I called the following week and spoke with the manager on duty. She told me she would call me back later that day. Still, no one has called me back or even apologized for screwing up my dress. I sent David's Bridal the form survey about how displeased I was and no response. I told them I simply wanted to be reimbursed for the botched alterations and would happily still let them have the money for the bustling. David's Bridal has nice dresses and a great price, but if you EVER buy anything here do NOT have them alter it. They pump so many brides through they will give you no personal attention and are way overpriced. I paid the women to fix my dress and do ALL those improvements for less than the cost David's Bridal charged me to just bring it in at the seems without apparently paying any attention whatsoever to my measurements. read more

I was very disappointed with the service I received from Davids Bridal in Saginaw MI. My first experience was AWESOME!!!! A consultant named Brooke helped me find my wedding gown, she was professional and kind and understanding, too bad Brooke didn't take care of my wedding party because the service went down hill from there. When we went in to select the bridesmaids dresses we had a consultant that had been on the job for two weeks and she was running back and forth between our party as well as another party, needless to say that appointment did not go very well. We had to go back again to have the maid of honor re-fitted. I set up another appointment to have the junior bridesmaids fitted and that was a total disaster, the consultant was not friendly at all, she did not measure the children properly and did not help them when trying on the dresses, you would have thought my sister-in-law and I worked there because we were assisting the children. When we got to the cash register to purchase the dresses she continued to be rude. She did not give me the $15.00 discount off of the dresses and got upset when asked if she had done so. I purchased two dresses and was charged for three. Shadanna (one of the consultants) called me at home once the mistake was discovered and credited my credit card over the phone. Not to mention she left us standing at the register in the middle of the transaction for about 8 minutes. I went back into the store a month before my wedding for a final fitting and Shadanna helped me, I thought she was nice but by then I had lost all respect for this store. My dress needed some alterations and an appointment was scheduled, the day before my appointment, Karla from the alterations dept left me a voice mail stating no one would be available for my7pm fitting and that I should reschedule. I found a local seamstress and she did a fabulous job on not only my dress but the rest of the wedding party as well. I will say my gown was beautiful as well as the all the dresses we purchased there, if only the service could have matched the beauty of the dresses. Its unfortunate that I had to experience that kind of service for such a happy occasion. read more

Absolutely the WORST!! On December 7th I made an appointment to look at wedding dresses at their Saginaw MI location. Upon arrival I was immediately disappointed they there was no attendant to assist me in looking at dresses. I first was given one who was helping another bride and then passed off to the greeter at the door until someone got there to help. I had taken the time to browse dresses on-line and choose favorites on my log-in on there website before my appointment . After 30 minutes they decided to look into what those dresses were, after my mention of it. I was then told they couldn't access it on their computer so we had to pull it up on my phone to show them what I wanted. Still wondering why they weren't already pulled and ready to try on I should have walked out the door but I had invited several of my family members and bridesmaids to come along and thought it would be rude of me to waste their time. Luckily, after much fumbling around and a manager who spent more time asking me repetitive questions than being helpful, I was give a very lovely and helpful sales attendant. Mandie took the time to ask me questions about what I wanted and gratefully helped me find my gorgeous wedding dress. After my experience with her I felt more at ease about using the company for my bridesmaid dresses so while leaving scheduled an appointment to be back on January 18th to look at them. Today Dec 16th I received a call that my dress was in and I needed to come pick it up. Now I'm surprised because it is much earlier than I was told. So after calling back and explaining that I soon had an appointment with my bridesmaids and was having it altered there if could I leave it until that date. I was never told by anyone, until that moment ,that it was against there policy to hold it and that I would have to pick it up in 14 days. Instead I was told at time of purchase that I'd be notified when it arrived and could schedule an appointment for alterations, after that I could either take it home or leave it there and they would steam it and I could pick it up the day before the wedding . I was told today I should make my bridesmaids appointment sooner or they would ship it. Then what?? I wait to sign for it or better yet do they just leave my wedding dress on the steps of my house in hopes I get it?? I now will promptly be going there and picking up my dress and after going over it with a fine tooth comb to be sure there are no flaws, I'll be cancelling my January appointment. I will be doing NO further business with there company. They should be ashamed of yourself for selling someone the makings to there " Big Day" and treating them like drive- thru patrons. So very disappointed. They have the lost the business of my bridesmaids, parents and groomsmen. We will be giving our patronage to local businesses. read more