i had the wedding ring buying experience of a lifetime here. i came in one night to do some recon…read moreon my own, before my fiance and i went in together. i worked with Connor, who was very down to earth, and respectful of my budget. not only did he not push me toward anything we couldn't afford, he was also very genuine and transparent on how Hannoush was willing to work with us inside our budget. when my fiance and i went in today, i actually went in a completely different direction from the options Connor had shown me previously, but he very patiently listened to my needs, and showed me every ring i wanted to see. we found the winner, and could not be happier. our transaction process was smooth and easy, and Heather the store manager was also very helpful. we felt like they were genuinely interested in us, not just the money we were spending, and we left feeling secure in our purchase. i am so incredibly happy with my ring, and will come back to this particular store for future jewelry purchases. (as an FYI- the appraisal you will need for your insurance policy is actually included in the purchase price, which is amazing. that was a totally unexpected and welcome surprise.)

My ring is perfect, however I wouldn't recommend the service at this location. I went in once for a…read morering cleaning. One man working and four people waiting for service when he had to call someone from the back to help. Waited a good 30 minutes until we were helped. Second visit was to ask about appraisal for insurance to find out it has to be sent off for weeks (already dealt with this during COVID and didn't get my husbands band back for FOUR months and after wedding - we had to call to many no return calls). This was after waiting for 30 minutes after same salesman was working alone while you could hear another associate in the back on the phone (on a personal call and could hear conversation). I also had people waiting after me too. If you want to be waited on in appropriate fashion, go somewhere else. This location needs more associates. :/

My boyfriend and I went Zales this past weekend to look at engagement rings. We were greeted…read morequickly and went back to the case with the diamonds. The woman helping us seemed nice until my boyfriend walked away. When he walked away to look at a watch quickly, she whispered to me "honey, what is his budget?". So, I let her know on the budget we had agreed on before going. She looked at me and said "you need to get him to up that budget. You won't be able to get anything in that range". I was appalled. People go in looking at rings in all budgets and we didn't go in with an unhealthy budget as we had already looked online and knew an approx range of the type of ring we wanted to purchase. Once he came back, she told me that all we could afford was cluster rings and showed me a few rings that looked like they came out of charming charlies and was quite pushy that we purchase one. We left. If that is how Zales wants to do business by insulting their clients - then they can keep their jewelry. We ended up going to another jeweler and found exactly what we wanted, within our price point, with significantly better customer service!

I have gone to Joseph's for years to get watch batteries and repairs. Never had a bad experience…read more But this last time i was very disappointed. I had gone iin and had a watch battery replaced. All went will until about 2 - 3 weeks later the watch stopped. I thought maybe it was a bad battery so i brought it back. Joseph said he could put in another battery but it may be something more wrong with the watch. I did not know what to do since he was indicating that i would have to pay for another battery. And then he kept pressing about the watch probably needing a repair so another battery would just be a waste. I did not want to pay for another battery to see if it worked. He never said he would replace it for free and we would see what happens. So I left very disappointed and thinking that i didn't really want to pay for a diagnosis and repair. I really liked the watch so i decided to bring it somewhere else and get a new battery and see what happened. Well it has been a few months now and the watch is working fine. So it really was a bad battery that Joseph put in. It was poor customer service for him to not offer to replace it for free. That should have been the first step. After going there for years I probably wont be back.

I wanted to give a quick shout out to Joseph's Jewelers. I got engaged this weekend with a…read morebeautiful ring made at Joseph's. I couldn't be happier. My fiancé said Joseph was so patient and helpful and really made the experience painless for him.

As I'm reading over the reviews posted by others on this site, I find myself rolling my eyes,…read morewondering what store they're talking about (and whether any of them have even the slightest idea of either the differences between fine quality and junk jewelry, or what's involved in creating the jewelry that they see in showrooms or wear on their bodies), because as a formally trained and certified silversmith (a long time ago, in a former career) I actually happen to know both, having not only designed, hand fabricated and sold fine jewelry before, but actually competed and won an award for it at the national level, 30+ years ago. From that perspective, what I can tell you without hesitation is that the jewelers and sales staff at Vallee's Jewelers not only DO know very well what they're doing' but they know it a whole lot better than many of their competitors do. (In fact, their in-house bench jeweler/goldsmith is a 3rd generation Master Jeweler and certified Master Watchmaker with more than 50 years of hands-on experience in the trade, which is an incredible rarity, nowadays!) Not only that, but the store's sales professionals are also top notch, with decades of experience under their belts, as well. What most people don't understand is that better than 80% of the jewelry they see in stores and online is made in low rent sweatshops, where the focus is on cranking out volume at the lowest possibly price, rather than painstakingly crafting pieces of wearable art that are made to be worn and enjoyed for generations The difference between the two are not only in durability and in price, but also in the amount of a Master Craftsman's time required to make it happen. The same is true of repairs: in order to give an accurate price quote for the repair of anything more complicated than a ring re-sizing (especially if it's on a piece that was made in a foreign sweatshop), it's sometimes necessary to first spend some time double-checking that the piece is solid, rather than made from hollow tubing (as is sometimes the case). Since broken pieces of solid metal can easily be welded or brazed (soldered) back together again, but hollow pieces cannot, what happens to a craftsman's reputation in the eyes of a customer, if he promises to do something for a reasonable price and then discovers that he cannot? As for interpersonal treatment, I have been in their store several times (including right before closing time on the Friday night of a holiday weekend, when everyone was in a rush to put the long week behind them and get home to the ones they love), and even then, I was greeted warmly and treated well by everyone I met. Needless to say, I am and will most likely continue to be a fan of theirs. 5 out of 5 stars!

Rude owner. I dropped off pearls and a gold chain to get a quote to string them. After waiting a…read moreweek I decided to stop in in person and he came back with a quote 3 x what was given to me back in November when I initially went in for a quote. I let him know what the initial quote was he said "she was wrong and I'll fire her". I said, I don't want that but let me tell you what the plan was (as I wanted to switch my current thicker yellow gold for a smaller white gold), he said wouldn't let me speak and instead said "take it somewhere else, we're not the jeweler for you". I at no point raised my voice and again, asked please let me explain what the plan was. He had no interest in listening to me and was extremely dismissive. Poor customer service

They have been around for years and are always helpful and have beautiful jewelry. They have been…read morepart of Plainville for years!

I stopped in the office the other day to have my watch fixed we had purchased and we had a warranty…read moreon it and I had to get a new bank as a band broke. I work in nursing and need my watch every night. It's tough not having it on my arm and having to hold it in my hand. The lady was very kind and friendly brought me out several different selections. I did mention I would rather have a metal band cause it seems to last longer works better for me and so she got me that it ended up costing like under $20 just to get the new band that have installed and everything without a problem so a couple other pieces were picking up for our children for Christmas and they were very reasonable as well. They have a great selection of jewelry watches Find jewelry, which is like diamonds, etc., for engagement or renewal or if that one person just finally had that baby they've been waiting for forever. It's just an incredible place. They also make pins or emblem buttons for your shirt like if you've been 25 years with a company they can put the company's name on there plus the 25 years they pull pictures of things on it. They may click little awards award, be a shirt, then white selection of gifts and things it would be wise to stop the year before you head to any large jewelry store at the mall or any other place that says they sell great stuff. This one you actually get a family owned business business with the people people coming right out to take care of you it's not big, but it's big enough. It's not overwhelming. I like it myself we have been in many times to get stuff and I wouldn't trade that type of jeweler for anything all that type of service. You would do best to check them out the next time you wanna make that big proposal.

Cindy took great care of me and provides excellent service. Outstanding jewelry design and…read moreperformed a tricky watch repair for me as well.

Selection, product knowledge, value and outstanding customer service make shopping at Cindi's a…read moregreat experience.

Superb service from Ashley and her team! I was able to get a beautiful ring at a great price…read more Ashley and the team are very caring and genuinely want the best for their client as they understand this is not only a ring, but a symbol of an experience that two people will forever carry with them. They were able to hold my ring when I couldn't pick it up in time, which is how it should be...personalized service at it's finest. They went through all the details of the purchase and was very conversational. I highly recommend this location because of Ashley and her team!

This is a second picture of the diamond ring and the poor workmanship of the ring...the diamond…read morefell out after only wearing the ring for 2 days

Cathy has the nicest things for sale. The prices are affordable too, and always a wide variety of…read moreuniques items from which to choose It's a fun surprise to see what is newly displayed It is always neat clean at MGHT! it's obvious Cathy cares about the customers Everything is staged beautifully. There are no pieces of junk, no trashy, tacky items, nor anything vulgar, as one too often sees at a flea market.,if you're looking for something with class fun, or unique it's a sure bet, at least.several items will catch your eye!! Love this store!

Shop has a good variety of furniture, something for everybody, from people looking for bargains…read morethat need restoring, to well kept pieces that are ready for "prime time." The proprietors of the shop are nice, know thier stuff, and are ready to go the extra to help. They have a barn out back that contains lots of furniture that don't fit within the store, and they are willing to help interested customers to look through this stuff.