Major continuity of care problem, please call your insurance if you are having problems with Active…read moreMarin PT switching out insurance rapidly at the end of 2025 or billing you a ton for appointments you booked before 12/28/25. I learned this behavior is not allowed and violates both patient notice requirements as well as Continuity of Care laws and No Surprise laws in the state of California. Forcing a post-surgical patient in severe pain to make a rushed financial decision at the front desk is considered administrative coercion and poor medical ethics. I had foot surgery in mid November and was referred for post-surgical PT for hip and low back at my 12/22/25 follow up with my surgeon, due to issues that developed from an uneven gait in the walking boot. I contacted my insurance for referrals and was referred to Active Marin PT as well as a few others that were IN NETWORK. I was in pain and not sleeping well, so when I called Active Marin PT on 12/23/25, and was booked in for eight appointments beginning 12/29/25, I was very relieved. In my booking call, I provided my insurance information and Active Marin PT confirmed they were IN NETWORK. I showed up, in pain, on 12/29/25 and was told verbally that Active Marin PT had ended their contract with my insurance the day before, 12/28/25, but Active Marin PT would file something called a "gap form" on my behalf to bring their services back IN NETWORK. I was very confused as I had been booked for eight (8) appointments before they ended their contract on 12/28/25, and because PT was part of my post-surgical care. And I had made sure with Active Marin PT that I was IN NETWORK. I was induced to continue with care because Active Marin PT stated a plan (the "gap form") to deal with their contractual changes so my services would be covered In Network. Importantly, no one from Active Marin PT contacted me BEFORE of my appointment to explain they had cancelled their office's contract with my insurance (Blue Shield of CA, not a small provider) and obtain my consent to different charges or give me alternative options. I was instructed to keep my three appointments that week and wait out the gap form, and frankly I was in terrible pain that was making it hard to walk, and needed help at that point. I have since learned that the medical provider must give written notice to all patients when a master insurance plan is changed. I also learned that the Continuity of Care doctrine means my care continues for a period of time at In Network rates due to the booking date of 12/23/25, and I learned about the Post Surgical Care laws. Both laws disallow Balance Billing, or upcharging the patient to enrich the medical practice above what insurance allows. I followed up daily on the "gap form" both with my insurance and with Active Marin PT; after the first week (3 appointments) I became concerned about the lack of progress and I cancelled the rest of my appointments. The reception did not seem to have a handle on when or how the gap form might be resolved. I also asked how billing was going to be handled and no one seemed to know. I moved on to an In Network PT who is great, but I had to wait a while to get in for care. Active Marin's behavior cost me additional time in pain. Flash forward - not only did Active Marin PT NOT bill for the three visits at In Network rates ($15 per visit for me, total $45), they Balance Billed a total of $590 for three appointments. Before I knew the laws, I offered to negotiate the bill. Per my insurance, these appointments would have cost me $15 per, or $45 total. I offered $250 (5X what my bill would have been to try and be fair) in resolution. While I understand business contracts can change, Active Marin PT owed me full and complete disclosure of this change BEFORE booking me in for 8 appointments, taking me on an emotional roller coaster while in pain, confusing me with insurance jargon, and forcing me to start my care over, all while Balance Billing and violating California Continuity of Care Laws and California Post-Surgical Care Laws. Active Marin PT refused to even discuss the problem or work out a solution with me, instead inserting their billing coordinator into a quasi-lawyer position to go back and forth with me. It is important for the community to take extra steps with this business and triple check insurance contracts have not changed before each appointment or risk expensive and fake Balance Bills and a dismissive and rude attitude. If this happened to you, please file a complaint with your insurance company so you do not pay false and expensive Balance Bills like I did. I am out $590 and a lot of headache due to this bad behavior.

They booked me a last minute consultation, and even though I decided not to move forward due to…read morecost, they decided to charge me anyway, which came as a complete surprise on my credit card statement. I found this to be very dishonest and scammy.

Hi Folxs, I really appreciate working with the Sport &…read moreSpine center in San Anselmo. The staff really are 1st rate. Lisa Story is my main person, I work with and she is so friendly, caring, kind, thorough, and up on so much health stuff. She sincerely believes in connecting with her clients and I have seen her friendliness with all her clients, not just me. She's also in tip top shape, but can relate to climbing out of an injury hole, as she has had to recover from various injuries herself. The whole staff is vary caring, kind and accommodating. They are all good listeners & without trying in some contrived way, get you to laugh and feel hopeful. I really recommend Sport & Spine wholeheartedly.

I have been seeing PT Mike Mottola at Sport & Spine Therapy of Marin, doing rehab for total reverse…read moreshoulder replacement surgery. Thanks to Mike's expert treatment, my shoulder is progressing well. What sets Mike apart in the PT arena is his combination of technical skill and genuine caring for his patients' recovery. From our first session, it was clear that he has extensive knowledge of anatomy and rehabilitation techniques, and is able to explain them so that I can understand what to do and, importantly, what not to do. He masterfully developed a personalized treatment plan that managed to tailor the PT regimen so that I can strengthen my shoulder without aggravating my degenerative spine condition. At each session, Mike begins with soft tissue mobilization to reduce the scar tissue in my shoulder, and as a result, my post-surgery range of motion is now excellent, with an absolute minimum of scar tissue impeding movement. Even though the Sport and Spine facility is quite understaffed at the moment and he's got to juggle 2-3 patients at a time, Mike carefully monitors my exercises and makes adjustments as needed, ensuring that I am achieving the proper positioning so as not to risk further injury. One of their PTs just left, and I understand that it's not easy to fill her spot. I do hope he gets another certified PT in soon though, because it's otherwise an excellent facility, and Mike's overload of patients is far from an optimal set up. Meanwhile, he maintains both good humor and really superb care. In sum, thanks to Mike's care and the thoughtfully tailored PT program he devised, I've seen significant improvement in my mobility and pain levels, and my strength is finally returning. My shoulder surgeon is pleased with the progress, and I am eagerly looking forward to resuming normal activities. Mike's expertise and dedication to his patients are top of the charts. 5 stars and huge applause for Mike Mottola!

Last year I had a torn meniscus repaired which required physical therapy. My primary care doctor…read morerecommended I call Dr. Danielle Sartori at The Knee Joint right away. After a brief conversation with Danielle and her team I quickly scheduled weekly appointments. Danielle evaluated my records, listened closely and quickly moved me to an exercise plan to strengthen my knee and legs. Six weeks later I was back to the things l loved (sailing, biking, and hiking) and the pain and swelling was gone. This year I had a different problem with my knee and again I went to The Knee Joint. I had full confidence in Danielle, she is professional, thoughtful, and timely and has a great space with plenty of room to work through your physical therapy routine. I'm now back to all my favorite outdoor sports and I am grateful for the excellent care and support I got from the Knee Joint. Miguel

After two total knee replacements, I can say without hesitation that Danielle is an exceptional…read morephysical therapist. As the owner of The Knee Joint, she focuses exclusively on knees, and consequently her expertise shows in every session. I loved working with her: she's positive, knowledgeable, and as a competitive athlete herself, knows the importance of getting back out there to do what one loves: for me it was rowing. What I appreciated most is that she truly listens. If an exercise feels too difficult or seems to be causing another issue, she quickly adjusts and tailors the program to fit my body and recovery. She has a wonderful app that helped me stay the course. I'm incredibly grateful to have had her support throughout both knee rehabs.

This place has been so good to me, especially Nicky at the front desk. Bummer that dr. Dom moved…read moreout of state, and I imagine the changes were not the easiest to adjust to for patients and staff alike! I'd take the super negative reviews in the past year with a grain of salt. I hadn't been here for over a year, but needed a copy of my x-rays and both Nicky / Dr. Ian were accommodating and kind in providing this for me, even though they had nothing to gain from it!

Rude front desk lady who got annoyed at me when scheduling an appointment…read more Definitely didn't make me feel welcome.

Dr. Byers has been my spine doctor for 20 years. Having injuries in both my cervical and lumbar…read morespine, he managed to help keep me out of surgery for decades, always supporting my desire to keep working, raising my kids, etc. and living as normally as possible. He got to know me and understand me, and he promoted physical therapy, exercise, massage, good health and minimal medication to support my goals. He did not want to do surgery until I determined it was time--that the pain was impacting my life too much to continue living in the way I wanted. That day came and I had a 3 level anterior cervical fusion in 2017 and an anterior/posterior lumbar fusion in 2018. Dr. Byers and his nurses, MRI team, billing and office staff, x-ray techs and physical therapy group have given me a pain-free life! They are beyond amazing, attending to every detail--including insurance, state disability, and all the follow-ups for meds, any questions I had and my additional physical therapy needs. I was shaking in pain trying to take a shower in January of 2018. In January of 2019 I am climbing mountains! I cannot recommend Dr. Byers highly enough. I give him and his team the highest praise for their stellar care and genuine effort to improve my life. I will be forever grateful to CA Orthopedics.

I'm sad to hear Dr Byers retired. After 20+ years having him help me. I'm stumped. No notice sent…read more Calling up to make an appt I'm told he's no longer there. Now what? He's the best Dr I've had.

I recommended this physical therapy center in Marin, but be aware they are always fully booked and…read moreyou do need a doctor's referral before getting an appointment. They also take Medicare which is a big plus. Their facility is clean, welcoming and full of nice people! The level of care is a "10" and you will feel a lot better when you finish your therapy sessions. Highly recommend either location-Novato or San Anselmo.

Rebecca is such good hand therapist to help me for finger over a year, but the billing customer…read moreservice need improvement. They really bothered me with text and sending billing statements with errors such as I've charged copay each time of service, but it shown zero on statement. My medical insurance was so frustrated with them. REALLY BAD BILLING SERVICE

If you need help with your body, then run, or move in anyway you can as fast you can to Hannah…read moreCarey's practice at Catalyst Physical Therapy. I myself was so very lucky to find Hannah Carey at a truly challenging period of my life. I had a serious nerve inflammation and injury that left me unable to sit in a chair (or drive) and truly limited my access to many areas and activities most of us take for granted, i.e. going out to dinner, sharing meals with family and friends, watching television, working at a desk). Many places and everyday activities, including exercise, became off limits for me. My injury also threatened my ability to work in my chosen field. Luckily, Hannah's extraordinary knowledge of anatomy and physiology, her expertise, experience, and professionalism, her mastery of advanced manual therapy techniques combined with deep empathy, flexibility and humanitarianism all facilitated my healing. And thankfully, Hannah's dedication and commitment to comprehensive, holistic care helped me to fully recover. Since that time, I've benefited from working with Hannah on some more straightforward but nonetheless challenging sports injuries: a broken ankle and a rotator cuff injury to my shoulder. She's is comprehensive and rigorous, supportive and wise and worked hard to help me through those injuries as well. If you need physical therapy whether it be for deep serious injuries or chronic injury prevention or for improved sports performance, you will find no one more qualified or expert. Indeed, Hannah will help you to heal and to move better than you'd ever thought possible.

Truly the most amazing physical therapist I've ever seen. After years of shoulder pain, I found…read moreHannah and she stopped my suffering. Cannot recommend her enough!

Sure to amaze. After so many car accidents, I found a Doctor who genuinely…read more cares and can actually get rid of my constant pain! Do not walk but run if you can to this doctor. Serious neck pain for so many years, Dr. John Monagle treated my neck twice and it has better ever since, going on 4 years now. He also treated my scars from a C-section & a broken leg- Much better, this doctor is truly superb.

Dr, Monagle, User friendly, sincere and knowledgeable. He's…read morehelped my friend's wellness