Long delivery schedule. 5 day delivery for a single t.v. in same town. Wasted a whole day because…read moredidn't deliver on schedule. Finally told may be delivered by end of day but wasn't sure. I think I made a mistake by paying before delivery. Glad I had another t.v. They don't seem to really be concerned about pleasing customers once sell is made.

Every time I go to Best Buy, I leave extremely mad and with a splitting headache. Today I made an…read moreappointment online for geek squad. When I got there, they didn't have the appointment. Then was told I could trade in defective laptop for another. After spending a long time looking and finding one to replace it with, I was told couldn't trade. Now I have to send my laptop off for ten days so a hinge can be replaced. So guess what? Have to make an appointment with geek squad for two hours later so they can send it off. Unbelievable. We have another computer at home that cannot print a pdf file. Worked with geek squad to get it fixed. They think it's fixed; I think they are just scratching their head. Still not able to print downloaded pdf file. Their computer stinks!

I was traveling for work and needed a print order done urgently for one of my customers. I…read moresearched for the nearest Office Depot and was happy to find a location only a few miles from where I was working. A very helpful print shop associate immediately took care of my print job while I waited. I truly appreciated the fast service!

I called and asked if they made copies and they said no, they did not do that service…read more I wonder why they are listed under copy services then?

They are so helpful at Jk! I have brought in several computers over the years and I really…read moreappreciate how transparent the pricing is and how promptly they fixed them! I had them to computer health checks and I am very happy with the results.

Been working with this group for 6+ years now and love them! They take care of all of out small…read morebusiness computer needs including our network as well as consult with us for all software, etc., upgrades and updates. Have also used them for repairs on our personal laptops. All phone or email inquiries are answered within a minimal amount of time and they have infinite patience with our many questions and mistakes. Couldn't operate without them and highly recommend their services.

By far the priemier partner for IT services. The staff is knowledgable, friendly, and accomodating…read more They look at the whole picture and not just a single symptom of the problem. I would recommend them to anyone looking for service. They do commercial infrastructure; provide cybersecurity services, all the way down to residential repair. A+ in my book.

I'm writing in behalf of a friend in Evansville IN. She tried to get help learning how to use her…read morenew iPad. PC Quests advertises courses specifically for such things, but they basically wouldn't give her the time of day. She wanted to pay for a course, but they couldn't be bothered. So much for service and quality and value.

I have a 10 yr old apple MAC notebook and recently the key board became very crunchy and impossible…read moreto use. To make a long story short Gene fixed the keyboard and pad and it operates like a new computer. I would highly recommend Gene for any computer problems plus his price was very reasonable.

After trying and failing to resolve a computer issue on my own -- and not being given the time of…read moreday by staff at places like Best Buy -- I called Louisville Computer Repair for help. They answered immediately and seemingly dropped whatever they were doing to answer my questions and help me figure out what to do. As importantly, they spoke in plain language and were very patient with likely silly questions I had -- again, not a common experience with mainstream tech services. We weren't ultimately able to resolve the problem (I had incompatible devices), but I was blown away by LCR's service and conscientiousness. They checked in with me regularly to see how things were going and what they could do to help. I would definitely turn to them in the future and recommend that others do the same.

I was having problems with my charging port and I was probably in there for a total of 2 minutes…read moreand they were able to fix it and send me in my way. Called ahead to see if I should come in and they were super friendly and helpful.

Matt was a big help and very patient with answering our computer questions. He was knowledgeable…read moreabout computers and smartphones. We were impressed with the store and services.

Wayne wants to become a UPS store. I had a package today that I needed to return. I needed a…read moreshipping label and when he helped me with that he realised I also needed a second label and box for one of the items. He supplied the box and packing to keep the item safe. Above and beyond.

Bought an HP laptop from Effingham Computer Sales & Service a couple of weeks ago and Wayne was…read moregreat to work with. Very knowledgeable and helpful. And very responsive. I called him with a question a week or so later and he got back to me quickly with an answer. I would definitely go there again to buy a computer or for repair.

We have had Computers Plus help us twice with our computer issues. Each time they were…read moreprofessional and fair. We have taken our computer to them and they also came on site. I recommend them for all your computer issues.

I won't be going back to Computers Plus. One idiot working there with an attitude. When called out…read morehe called the police on me. I had an appointment at 9:00, but he would not acknowledge me or the appointment which they never do keep the on-line scheduled appointments. Their new place is a dirty dump. I have a long term service contract on my laptop that is now a waist. I'm moving on. Sincerely, Robert H.

BEWARE. In my personal experience, this has become the single worst store I have ever dealt with…read more It would take multiple reviews to fully lay out everything that has gone wrong, but here is the short version: This used to be my favorite store--easily. I've spent tens of thousands of dollars here over the years. I was even a longtime Best Buy Total member. But the decline in service, accountability, and basic customer care has been shocking. In my opinion, the store today is nothing like the Best Buy from 10-15 years ago. Not even close. If you have the option, go to Costco, Sam's Club, Amazon, or literally anywhere else. I regret every dollar I've spent here recently. --- My Experience: A Pattern of Problems I have purchased numerous high-dollar items from this store over the last several years, and almost every one of them has come with issues--faulty products, repairs that took far longer than promised, and customer service that made the situation worse every step of the way. A few examples: * A 13-month-old computer repair that took months I was quoted a two-week turnaround as a Total member. Two weeks already felt ridiculous, but months? I'm a Computer Science student, and I stressed how urgent it was. Because of the delay, I had to drop two classes--programming and calculus. Trying to reach the store was a nightmare. After being transferred, I was hung up on repeatedly. It is nearly impossible to speak with anyone at this store or Geek Squad by phone. Their "solution" after the delays? For me to just buy another computer. * A high-end fridge that failed after a year I bought a very expensive refrigerator that started spewing water from the back after only one year. Despite being a Total member at the time of purchase and at the time of the issue, the store refused to send a technician. Even phone support commented on how loyal a customer I was--but nothing was done. I ended up paying a local repair tech out of pocket. * A two-day membership lapse used as an excuse When my debit card expired (which happens to everyone), my membership briefly lapsed for two days. Despite being fully covered at the time of purchase and at the time of the product issue, they used those two days as a reason to refuse every bit of protection I believed I had. * Terrible return policy If you're not a Plus or Total member, you only get a 15-day return window. Just about every other major retailer has significantly better policies. --- Customer service & management In my experience, the management at this location has shown no interest in helping, resolving issues, or even acknowledging legitimate concerns. The store feels more focused on finding technicalities and loopholes than on taking care of customers who've spent years (and a lot of money) trusting them. --- Bottom Line In my personal opinion, this store: does not stand behind the products it sells makes resolving issues extremely difficult provides unreliable repair timelines offers customer service that is dismissive and unhelpful uses any loophole possible to avoid honoring protections has a return policy that is worse than almost every competitor If I can help it, I will never shop here again. If you value your time, your money, or your sanity, please go somewhere else. You've been warned.

I tried to return some Airpods Max here. They were perfectly within the return window and in…read moreperfect condition. The manager "didn't like my attitude" so he refused to return the item! Absolutely ridiculous! I returned them online but the fact that they wouldn't accept the return in the store is crazy!!!