BEWARE. In my personal experience, this has become the single worst store I have ever dealt with…read more It would take multiple reviews to fully lay out everything that has gone wrong, but here is the short version: This used to be my favorite store--easily. I've spent tens of thousands of dollars here over the years. I was even a longtime Best Buy Total member. But the decline in service, accountability, and basic customer care has been shocking. In my opinion, the store today is nothing like the Best Buy from 10-15 years ago. Not even close. If you have the option, go to Costco, Sam's Club, Amazon, or literally anywhere else. I regret every dollar I've spent here recently. --- My Experience: A Pattern of Problems I have purchased numerous high-dollar items from this store over the last several years, and almost every one of them has come with issues--faulty products, repairs that took far longer than promised, and customer service that made the situation worse every step of the way. A few examples: * A 13-month-old computer repair that took months I was quoted a two-week turnaround as a Total member. Two weeks already felt ridiculous, but months? I'm a Computer Science student, and I stressed how urgent it was. Because of the delay, I had to drop two classes--programming and calculus. Trying to reach the store was a nightmare. After being transferred, I was hung up on repeatedly. It is nearly impossible to speak with anyone at this store or Geek Squad by phone. Their "solution" after the delays? For me to just buy another computer. * A high-end fridge that failed after a year I bought a very expensive refrigerator that started spewing water from the back after only one year. Despite being a Total member at the time of purchase and at the time of the issue, the store refused to send a technician. Even phone support commented on how loyal a customer I was--but nothing was done. I ended up paying a local repair tech out of pocket. * A two-day membership lapse used as an excuse When my debit card expired (which happens to everyone), my membership briefly lapsed for two days. Despite being fully covered at the time of purchase and at the time of the product issue, they used those two days as a reason to refuse every bit of protection I believed I had. * Terrible return policy If you're not a Plus or Total member, you only get a 15-day return window. Just about every other major retailer has significantly better policies. --- Customer service & management In my experience, the management at this location has shown no interest in helping, resolving issues, or even acknowledging legitimate concerns. The store feels more focused on finding technicalities and loopholes than on taking care of customers who've spent years (and a lot of money) trusting them. --- Bottom Line In my personal opinion, this store: does not stand behind the products it sells makes resolving issues extremely difficult provides unreliable repair timelines offers customer service that is dismissive and unhelpful uses any loophole possible to avoid honoring protections has a return policy that is worse than almost every competitor If I can help it, I will never shop here again. If you value your time, your money, or your sanity, please go somewhere else. You've been warned.

I tried to return some Airpods Max here. They were perfectly within the return window and in…read moreperfect condition. The manager "didn't like my attitude" so he refused to return the item! Absolutely ridiculous! I returned them online but the fact that they wouldn't accept the return in the store is crazy!!!

By far the priemier partner for IT services. The staff is knowledgable, friendly, and accomodating…read more They look at the whole picture and not just a single symptom of the problem. I would recommend them to anyone looking for service. They do commercial infrastructure; provide cybersecurity services, all the way down to residential repair. A+ in my book.

I'm writing in behalf of a friend in Evansville IN. She tried to get help learning how to use her…read morenew iPad. PC Quests advertises courses specifically for such things, but they basically wouldn't give her the time of day. She wanted to pay for a course, but they couldn't be bothered. So much for service and quality and value.

If I could leave a zero rating I would.I wish I had read reviews beforehand instead of taking…read moresuggestion from an employee at Verizon.I went in for them to replace my screen. Should have known when they never called me back to say it was ready I wasn't dealing with most professional place.They never told me they used what my IPhone calls non genuine parts not recognized by Apple. This results in touch issues,brightness ,etc problems. For 256 dollars if you can't fix it properly then they should let the customer know instead of developing a whole other bunch of issues for the individual. If only I had known I would have went elsewhere.Do NOT take risk with this business!

I've found some hard to find batteries here. I've even bought a battery for my mower here. For some…read morereason other places didn't have the heavy duty type I needed. I also see they fix smartphones. I've always had good luck here, and keep coming back.

I stopped in at 10am when they had just opened I needed a new battery for my iPhone. They advised…read moreme I needed to make an appt for TOMORROW because they were booked today! I had other business in the vicinity that took approx an hr. - I took a photo of the parking in front of the store at 2 different times. NOT A CUSTOMER in the store - what a joke!!!! They could've been finished with my phone battery change and still have had NO CUSTOMERS!!!!!! Never go there for service

Last Saturday we went in Simply MAC to purchase a MacBook Pro. 2 couples sat at stools with a…read moreclerk for over 10 minutes and no one said a word or greeted us as we walked around the store. It was if I were in a twilight zone rerun because even an employee left a side door with not a word said to us. We exited never to return and bought a new Mac Book at the nearby Bst Buy for a better price with 3 years of Apple care all I less than 10 minutes. If I could give zero stars I would. I have purchased from other Simply MAC stores in other states but this one is clearly of need to learn how to attend to people. What is strange is that all the seated customers and clerk didn't even speak to each other the whole time we were in there!!!!!

Tremendous customer support. Matt was genuinely helpful in getting me a Taylor…read more Not pushy. Answered my questions. I can't thank him enough. I love my new guitar!!

Probably 8 people working in there. Like 1-2 other customers. I stood in front of the cases wanting…read morehelp. No less than 6 employees walked between me & the cases. All had their heads down. No one said a word to me.

The Ng's are lifesavers! Super quick to respond & get you up and running! We own a service…read morebusiness in Huntingburg, IN and our software program crashed. We were at a total standstill...losing jobs as they came in and missing jobs already scheduled. Customers were upset and we were panicking...it was a nightmare. First we tried a local computer repair shop which was a huge mistake since they kept our computer for 3 days and could not fix it. We then called Ng's Computer Services (about 45 minutes away) and they came to US immediately, recognizing the urgency of our situation, and had us up and running within an hour or so. Quite impressive! Very knowledgeable & easy to work with...we will never call anyone else to help us with our computer/printer issues.

From the owner: We come to your home or business to help you with all of your computer needs. Call us for PC/Mac…read moresetups, repairs, upgrades, networking, security systems, home theatre installation and more. We also do customized gaming PCs. All of our techs are windows and mac certified! Save money by letting us access your computer remotely

I am only giving a one star because I can't give a zero. So many issues. 1. They try to tell you…read moreyou must buy insurance, you tell them know and they put it on anyway and when you try to get it off they try to tell you no if it's been longer than a month. 2. They put on a $5 upgrade charge even if you tell them no. 3. They mixed up which phone went with which number and created havoc in our house. 4. They screwed up our trade in and it's if I hadn't called would have never been done. And appointment times there are a waste. Add 30-50 minutes to your actual time to to even talk to someone. Don't blame everything on Rona as this should actually help them! The people in this store have no idea what they are doing and I can't in my right mind go back. They have cost my wife and I countless hours on the phone and in the store trying to straighten things out. I don't think it's AT&T but it sure reflects poorly in them. Go anywhere else but here and save yourself some heartaches!

Just dealt with the manager, Rick, who refused to give me a $45 credit when I have been…read morefraudulently charged for a ghost line for 6 months. I would not recommend using the store at all. Attitude reflects leadership.

An established electronics supply store that has served Evansville for many years. Staff is very…read morehelpful. They do sell to the public, which many don't seem to know. Good bargains. For example that $25 printer cable at other stores is probably just a dollar or two at Hutch. If it's a computer cable, audio or video cable or adapter, they probably have it. If they don't have what you want, they probably know where to order it.

Hutch & Sons definitely helped us out of bind. I was in from Chicago installing a machine and some…read moreof the wires had been damaged during the shipping process. Josh helped us find the sensor wire we needed and got us up and running again in no time. THANKS!