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    David Silverman at Guaranteed Rate

    3.4 (7 reviews)
    Open 9:00 am - 5:00 pm

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    I'm extremely impressed by the NACA program. Their workshops are thorough, educational and helped…read moreme understand what it takes to become a homeowner. My counselor is extremely helpful, quick to respond, and great at communicating. I'm looking forward to becoming a homeowner one day, but only by doing it the right way and making sure I live within my means. The NACA program ensures I own a home the right way! I highly recommend this program!

    Extremely disappointing experience -- accountability matters…read more Our experience with NACA has been incredibly frustrating and disappointing. We entered the program in good faith, followed the instructions provided to us, and relied on information given directly by NACA's team while navigating the home-buying process. Unfortunately, we later discovered that information we were given was incorrect. This was not an error on our part. We followed the guidance provided by NACA, and we are now dealing with the consequences of information that their team gave us. Mistakes can happen. What matters is how an organization responds when its mistake has a real impact on the people who trusted them. We reached out to management directly to explain what happened, request accountability, and ask for a fair resolution. Our initial email went unanswered. We subsequently followed up because we should not have to repeatedly chase an organization for a response regarding an issue caused by its own team. That is what has been most disappointing about this experience. When you're dealing with something as significant as purchasing a home, you need accurate information, clear communication, and accountability. If your team provides incorrect guidance, the customer should not be left holding the bag. We are intentionally not putting every detail of the situation in a public review because we are still attempting to resolve the matter directly and professionally. However, prospective NACA participants should absolutely be aware of our experience. My advice: document every conversation, get important information in writing, ask questions when something doesn't seem clear, and do not assume that information provided verbally is accurate without verifying it. We sincerely hope NACA chooses to take responsibility, address the consequences of its error, and provide us with a fair resolution. Right now, however, we feel let down by an organization we trusted during one of the most important financial decisions of our lives.

    loanDepot - Eric Heinrich,
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 NMLS: 21434

    loanDepot

    (33 reviews)

    South End

    Eric was fantastic to work with for two home purchases. He looked out for my husband and me by…read moreproactively reaching out about a refinance opportunity at a lower interest rate. His expertise really stood out, he predicted that rates would drop at the end of 2025 and advised us that they likely wouldn't change for another year and a half. As of today (3/18), that has proven to be exactly right. We're so grateful for his guidance and highly recommend him to anyone looking for a knowledgeable, trustworthy loan officer!

    I would first like to apologize to Rosella for taking so long to write this review, but we have…read morebeen so busy working on our new house that you were so helpful in getting us, we haven't had time. Rosella was just the best "Mortgage Mom" anybody could ask for. She did everything in her power to get us the best first-time program and best rate we could. she made sure to put us on the right track to save so we would have the money we would need for closing. I'm not sure what other reviewers are talking about, but my wife and I had a million questions and every single one was answered in a timely manner with pinpoint accuracy. This is a very important factor as a first time home buyer and Rosella made us feel really comfortable with the entire process. And lets not forget Paul at the front desk. He has to be the nicest guy I have ever met. He made sure that if Rosella was with another client, he would get her our question or concern or message right away and have an answer for us in what seemed to be minutes. If or when we decide to purchase another home, Rosella will be our first call. Thank you for everything..................

    Savvas Fetfatsidis - Rate

    Savvas Fetfatsidis - Rate

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    Waterfront, South Boston

    Very concerning experience with this lender…read more Communication was extremely poor--emails went unanswered for weeks, updates were not provided as promised, and we were often left without any clarity on our loan status. Closing dates were changed without notification, and even key details like the loan amount were updated without explanation. We were repeatedly asked for the same documents, and concerns we raised were not addressed. As younger buyers, we expected the same level of professionalism and respect as any other clients, but that was not our experience.

    Disclaimer: I'm a real estate attorney and I have worked with Savvas before when he was a loan…read moreofficer for my clients. HAVING SAID THAT! When my husband and I decided to "upgrade" from our two bed/two bath cottage to a house that could fit 2 kids, 4 dogs, and everything that goes with having 2 kids and 4 dogs, I immediately turned to Savvas for assistance on our loan. Yes, my experience is in Real Estate, and yes, I know many loan officers, but from working with Savvas, I knew that he was exactly what I needed for my situation. What was my situation, you ask? 7 months pregnant, in need to close within a month, and a bit of a control freak. (I don't think so, but apparently I am). Not only was he able to get everything done almost 2 weeks before deadline, but when I changed my mind about the loan program the night before the deadline, he and his rock star team PULLED IT THROUGH! WOW!!!! I did end up apologizing over and over, because I know I just became a horrible client! Savvas and his team got us in our house 10 days before the original contract date, and I am now in full nesting mode as I try and get the house ready for baby #2, who is due in just a couple weeks. If you need someone who is fast, creative, and just knows his sh*!, Savvas is the man. I see him work miracles for my clients, and he definitely pulled one for my own purchase.

    David Silverman at Guaranteed Rate - mortgagebrokers - Updated August 2026

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