I was not very satisfied with my experience at this office from the very beginning. I see most of the reviews are positive, so maybe my experience was just a one-time exception. After my initial consultation the office told me my insurance was out-of-network so I needed to call my insurance company myself to get the breakdown of payment responsibility. When I called my insurance with the codes they were quite surprised and said, "even when out of network, typically the office does the work of calling in inquiries of how much you will be responsible for paying... Patients typically are not asked to call in."
Even after hearing this I decided to move forward. I had 3 wisdom teeth extracted by Dr. Ross. On the day of the procedure he could not find my veins and pricked me with the needle 7 times. I had bruises on my arms and hands for the next week, they're still there on my hands. Full disclosure: I have *very* small veins. I know this because I'm anemic, so I've also had tons of blood work done and it's never taken a doctor 7 stabs to find my veins. The assistants then did not secure the IV correctly so the fluids were leaking out and running over my hand as I remained awake with some jaw bit holding my mouth open. He then proceeded to stab me three times in the mouth/jaw with a large Novocaine needle with no local anesthesia. I'd finally had enough, I was getting very upset and took the oxygen off my face to end the appointment but the anesthesia then set in and put me under.
Upon awaking I was given a baggie that included a bookmark sized list of general instructions and discharged from the office. Nobody from the procedure checked on me, so I wasn't sure exactly what was done during the appointment (whether there was any tearing, whether I needed any stitches etc), so I just went on my way. I found out a week later at my follow up appointment I didn't even know which side of my mouth he'd pulled the upper and lower and had been attempting to chew on the wrong side. I had to inquire everything, "Is there food I shouldn't eat...? When can I use mouthwash again...?" All the questions he answered to his computer screen that he distractedly faced through our entire conversation.
All that being said: the wisdom teeth are out, I had no infections and (to the best of my knowledge) I had no complications. Dr. Ross is a pleasant man, but I would like to look for a more personal and comforting experience if I ever have the need for oral surgery in the future. read more