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David Paul

5.0 (1 review)

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12 years ago

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The Flooring Department

The Flooring Department

5.0
(1 review)

We needed a new floor installed in a bedroom being converted into an office for my wife. This…read moreincluded removing old carpet and installing a new laminate floor. After the product arrived at the store, the installers, Kevin and Matthew, made arrangements with us to begin the install. It actually surprised us how quickly they were able to start. After a thorough clean up of the carpet and subfloor, they very professionally began installing the new floor. They were very meticulous in their work. It was amazing to watch. By the way, they were both very personable as well as professional. As the laying of the flooring was proceeding, the appearance was taking on a look that did not fully jive with what we had seen in the pictures. Kevin did not like it either. On his own initiative, he called the home office from his truck. He then informed us that he was not satisfied with the results and that we would get a call to arrange a time to choose a different flooring. Upon arrival of the new flooring, Kevin and Matthew picked up the original product and laid down the new flooring and finished the project. The end result is simply fabulous. Everyone at The Flooring Department was most concerned with fairness, caring, doing the right thing, and professionalism. I am looking forward to engaging them in the near future for addition projects. I simply cannot say enough good things about them.

From the owner: The Flooring Department Inc. has all of your flooring needs covered !…read moreFrom product sales to installation, together our team of knowledgable professionals can assist you with selecting the best products along with reliable, quality installation. Contact us now for your free estimate !

Victor Furniture & Flooring

Victor Furniture & Flooring

3.0
(4 reviews)

I saw the injustice to this Company's reviews and had to write fully realizing that the 2.5 present…read morerating is no doubt either an apparition or a few disgruntled customers out of the thousands they served. I'm a General Contractor and have placed over 50 orders (Flooring) with them and have never had a problem. No late shipping, no wrong orders, no price games, nothing. So if you count my positive 50 experiences you have 4.8 rating. Use Yelp for Restaurants use the Better Business Bureau for Businesses is my advice. Jim Rochester Residential Remodeling LLC

We had our carpets installed when our home was built and they eventually buckled in various rooms…read more When we needed to have them re-stretched, it took multiple times for someone to come out. When the job was finished, they said that if the issue comes back Victor Furniture would fix it under warranty. Well... a few months later, the same wrinkle re-appeared. It took multiple calls to get a response from Amanda, their contact. When I told Amanda they originally fixed it, she said we would have to pay AGAIN. Finally, after explaining we were told it was covered from a repair this year, they agreed it was under warranty, but on the service date no one showed up. They I had to spend multiple calls trying to get someone to come out. When they did, they told me that it would be hundreds of dollars to fix. I'm really disappointed with their service.

David Paul - flooring - Updated June 2026

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