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    David M Larson, MD

    4.7 (3 reviews)

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    Arizona Advanced Surgery

    Arizona Advanced Surgery

    3.6(59 reviews)
    1.8 mi

    I am in need of a surgery. The first time I came here was at…read more8:10am a couple days ago. I figured I would just walk in and make an appointment since it's literally right across the street from my neighborhood. There was a lady outside who I asked what time they opened and she said 8:00. So I came in and the lady from outside was now behind the counter. I believe her name was Cece. I asked if I could make an appointment for a surgery evaluation, and she said, "oh we don't make appointments in person, you have to call" I feel like she was either having a bad morning and I thought she was kinda rude so I just left. I went and got in my car and contemplated calling for an appointment or just finding a different spot because of the treatment I received. But all of a sudden, there she was standing at my passenger door telling me she could get me an appointment. Her entire attitude had changed and she became much more pleasant. She said the person that normally sets appointments was not there yet but she wanted to get me taken care of anyway. I don't know if the correct person wasn't there or if Cece WAS the correct person, and quite honestly, I didn't and I don't care. The fact that she did a course correction and changed up her entire demeanor to be very nice and friendly was amazing in my opinion and I appreciated it. She took what could have been a bad day and turned it into a great one. So far this has been my interaction here but I have my appointment today (why I checked in, lol) so I will let you know how it goes from here.

    After 17 calls staff unable to book colonoscopy. Staff doesn't return calls. MD has stated…read moreseriousness of needed surgery but staff ignores calls to schedule tests. If my condition becomes serious will they bother than to help? It's best to have reliable communication. We will go elsewhere for help, as MD cannot assure us help when needed.

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    Arizona Advanced Surgery
    Arizona Advanced Surgery
    Arizona Advanced Surgery

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    Arizona Advanced Surgery - View from pre-op.

    Arizona Advanced Surgery

    3.6(45 reviews)
    10.1 mi

    Wow! Dr. Casano and staff are just amazing! Everyone made you feel as though you were the only…read morepatient, and they were there to look out for your needs. The empathy the staff shows before, hopefully during, and after your procedure makes you feel relaxed and confident that your well-being is in good hands. The facility was clean and with ample parking.

    The plastic surgeon coordinator / scheduler is extremely rude and condescending! Today, at 3:30, I…read morecalled in asking to speak with a certain person (after leaving a voicemail twice in three days). The coordinator proceeded to tell me I was calling the wrong area and that every time I leave a message she has to forward my call (huffing and puffing). I proceeded to TRY and ask her what number I should be dialing on the IVR - before I could, instead, she just ignored me and transferred my call. I was unsuccessful in reaching my person I needed, so I called her back to let her know that if she tells patients they are directing their calls to the wrong, area she should also provide them with a solution ex: tell them where to dial and that she was extremely rude. She then said, "your agent is ready do you want me to transfer you now?" I said "I'd like you to not be rude and then transfer me nicely!" She then said "oh, sweetie, I hope you have an amazing day!" In a condescending tone, transferred me with no apology, and my agent I needed was not available. "Great staff?" Not the plastic surgeon coordinator!

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    Arizona Advanced Surgery
    Arizona Advanced Surgery - Kevin Masur, MD, General Surgery

    Kevin Masur, MD, General Surgery

    Arizona Advanced Surgery - Ashley Casano, DO, Colon & Rectal Surgery

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    Ashley Casano, DO, Colon & Rectal Surgery

    David M Larson, MD - proctologist - Updated June 2026

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