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    David M Larson, MD

    4.7 (3 reviews)

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    Arizona Advanced Surgery

    Arizona Advanced Surgery

    3.6(58 reviews)
    1.8 mi

    I am in need of a surgery. The first time I came here was at…read more8:10am a couple days ago. I figured I would just walk in and make an appointment since it's literally right across the street from my neighborhood. There was a lady outside who I asked what time they opened and she said 8:00. So I came in and the lady from outside was now behind the counter. I believe her name was Cece. I asked if I could make an appointment for a surgery evaluation, and she said, "oh we don't make appointments in person, you have to call" I feel like she was either having a bad morning and I thought she was kinda rude so I just left. I went and got in my car and contemplated calling for an appointment or just finding a different spot because of the treatment I received. But all of a sudden, there she was standing at my passenger door telling me she could get me an appointment. Her entire attitude had changed and she became much more pleasant. She said the person that normally sets appointments was not there yet but she wanted to get me taken care of anyway. I don't know if the correct person wasn't there or if Cece WAS the correct person, and quite honestly, I didn't and I don't care. The fact that she did a course correction and changed up her entire demeanor to be very nice and friendly was amazing in my opinion and I appreciated it. She took what could have been a bad day and turned it into a great one. So far this has been my interaction here but I have my appointment today (why I checked in, lol) so I will let you know how it goes from here.

    Back in 2015, Dr Rita Hadley performed gastrointestinal surgery on me regarding a…read more perforated ulcer; she was by far the most intelligent individual I have ever met in the medical industry; she informed me of pre-op procedures AND post-op when the surgery was completed. AND great follow-up procedures; ulcer was located in stomach area; what an honor to be associated with her, Thank you, Dr. Hadley, Sincerely, Eric Burgeson

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    Arizona Advanced Surgery
    Arizona Advanced Surgery
    Arizona Advanced Surgery

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    Arizona Advanced Surgery - View from pre-op.

    Arizona Advanced Surgery

    3.7(44 reviews)
    10.1 mi

    The plastic surgeon coordinator / scheduler is extremely rude and condescending! Today, at 3:30, I…read morecalled in asking to speak with a certain person (after leaving a voicemail twice in three days). The coordinator proceeded to tell me I was calling the wrong area and that every time I leave a message she has to forward my call (huffing and puffing). I proceeded to TRY and ask her what number I should be dialing on the IVR - before I could, instead, she just ignored me and transferred my call. I was unsuccessful in reaching my person I needed, so I called her back to let her know that if she tells patients they are directing their calls to the wrong, area she should also provide them with a solution ex: tell them where to dial and that she was extremely rude. She then said, "your agent is ready do you want me to transfer you now?" I said "I'd like you to not be rude and then transfer me nicely!" She then said "oh, sweetie, I hope you have an amazing day!" In a condescending tone, transferred me with no apology, and my agent I needed was not available. "Great staff?" Not the plastic surgeon coordinator!

    I had an umbilical hernia mesh procedure done here at the recommendation of my primary doctor. At…read morefirst I was very impressed with their communication prior to the appointment. I filled out the pre surgery paperwork, noting that I was allergic to OxyContin, Percocet and any other opioid. Not because I have an addiction issue, but because I am actually allergic to them. Like deathly allergic. I am also allergic to penicillin. I appreciate that they were also very transparent about the co-pay costs ahead of time. When I got there first thing in the morning the they quickly ran through the paperwork with me and I advised them that they didn't have my allergies listed. They corrected that and gave me a wristband noting them. A very nice girl then whisked me back to pre-op noting my wrist band and asking me to verify what my allergies were. When she put me on a gurney and gave me a warm blanket I noticed it had some gummy residue substance on it which caused me to raise my eyebrows. After that the anesthesiologist came in and gave me a rundown on what he was going to do which was reassuring. Then I met Dr Damore who barely looked at me while he gave me a rundown on what he was going to do during the procedure, and then in front of the nurse told me that he would make sure to prescribe me a minor opioid (I forget the specific brand) afterward to help with the pain. I told him that was a hard negative, holding up my wristband and saying I had already advised them at least twice that I couldn't take them. He finally looked up at me and said "Oh, well then alternate ibuprofen and acetaminophen every few hours for it." At that point I almost walked out but I was there so I said screw it, let's do this. The surgery went well. The day after my surgery I got a call from my pharmacy advising me that my (I'm deathly allergic to it) pain medication was all ready to be picked up. To say this troubles me is an understatement.

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    Arizona Advanced Surgery
    Arizona Advanced Surgery - Kevin Masur, MD, General Surgery

    Kevin Masur, MD, General Surgery

    Arizona Advanced Surgery - Ashley Casano, DO, Colon & Rectal Surgery

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    Ashley Casano, DO, Colon & Rectal Surgery

    Arizona Advanced Surgery  - Scottsdale

    Arizona Advanced Surgery - Scottsdale

    3.2(5 reviews)
    7.6 mi

    On this first visit to consult with the on duty doctor, I was impressed by how friendly welcoming…read moreand professional the staff was. Waiting time could be improved but the waiting room was very clean with an available bathroom. The office is very easy to find and is on the second floor reachable by both stairs or elevators Dr. Masur was very thorough with his explanations on how the upcoming surgery would proceed. Michael his medical assistant was absolutely delightful and so was Chrissa the scheduler.

    When you call to make a doctor's appointment, do you want to be routed to an overseas call center,…read moregive a stranger all your personal information, then get told 'have a nice day, someone will call you back to schedule'? Do you want to enter all your info into their patient portal and never hear back? If so, Arizona Advanced Surgery is the place for you. I requested an appointment through their portal on Tuesday and gave them all my information. Still hadn't heard back by Friday, so I called. The woman I spoke to was in a remote call center and could barely understand English. She said none of my info was in their system, so I had to give it all over again. I had to spell half the words because she didn't understand me. After thirty minutes she finally took my info and said she'd email the office so they could call to schedule me. Oh, and when I asked if she worked in the doctor's office, she said no -- she was remote. So my sensitive health information was just handed off to a random overseas call center. Thats what they think of their clients.

    David M Larson, MD - proctologist - Updated May 2026

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