Was given meds to do a medical abortion at home. Went in for my follow-up appointment and expressed…read moremy concerns with severe bleeding. The staff disregarded this, skipped an exam, and said it was normal. I ended up in the ER the next day for emergency surgery due to a failed abortion. When I called the clinic after my surgery, I was told staff did nothing wrong. Blue Mountain clinic made a difficult experience even worse.

Best clinic ever!…read more The staff are amazing. Never in my life have I met medical staff who are so kind and considerate. They are also highly proficient in providing education on birth control and reproductive services and great at answering any question given.

My primary physician referred me to Providence Montana Spine and Pain (PMSP) for a C-Spine…read moreinjection. A recent MRI indicated severe foraminal stenosis with probable impingement on several levels. For months, we tried PT, massage, chiropractor, anti-inflammatories, muscle relaxers, hypnotherapy, ice, heat, etc., with no relief from neck and back spasms and pain. I am an active and fit 74-year-old with absolutely no history of taking pain meds, nor was I seeking them. In fact, I had fractured my wrist one week prior to my appointment with PMSP and declined pain meds offered by the attending physician. PMSP required me to complete a lengthy questionnaire, watch 9 hours and 45 minutes of "Understanding Pain" videos prior to then having me meet with and be lectured by their psychologist for 45 minutes, who repeated precisely what she had stated in her videos. The psychologist was disrespectful, critical, judgmental, condescending, and arrogant. At no time was I treated with empathy or as an individual; instead, I was clumped with every human who might possibly be there for the sole purpose of seeking drugs. Additionally, this psychologist went beyond her scope and offered unwelcome and unsolicited medical opinions. The psychologist informed me that next I would be required to meet with a PA, which would require a long wait, resulting in another evaluation to determine whether I could receive an injection. Then, based upon that evaluation, there would be another long wait to see a physician. I truly believe that PMSP's priority is profits rather than patient care. This experience was time-consuming and frustrating; a complete waste of time and money. In fact, PMSP billed Medicare $307.00 for the 45-minute appointment they required me to have with their psychologist for what they submitted to Medicare as an "Assessment of Health Behavior" and "Screening for Depression". I seriously doubt that their PMSP psychologist could have properly evaluated my health behavior or mental state in 45 minutes since most of the appointment time was spent with her talking and lecturing me. How is that any of that justifiable when a patient has been treated and referred by their primary physician for a steroid injection? Had I known this is how I would have been treated by PMSP, I would have never completed the paperwork, watched the videos, or attended the appointment with their psychologist. No patient, especially someone who has experienced pain for months and has done everything possible to address their discomfort, should be treated so poorly. This also should be considered a delay in care. On 9/16/25, I called PMSP to let them know I would not be returning and asked to speak to the practice manager. My request is noted in Providence's online chart. As of this date, 10/9/25, there has been no return call from PMSP. They simply don't care about their patients. Hopefully, this review will spare someone from having a similar experience.

Dr. Hutchin's and the staff are some of the most personable professionals and made our office visit…read morean excellent experience. There was virtually no wait to be taken into an examination room which was well stocked and very clean. We really appreciated Dr. Hutchin's keen eye and thorough exam resulting in an excellent description of his findings in a clear explanation we could understand. The follow up tests he ordered and the efficiency of getting them done at another Providence facility just emphasized the quality of this providers care! Though we hope we don't have the need in the future but if we do need medical care we will be happy to see all those friendly faces as we seek it from Dr. Hutchin's.

Really happy with the care I received after a few visits with Dr Richmond while in the area. The…read moreentire staff is wonderful, and I really appreciated the level of care! Dr Richmond really listened to me, and took the time with so I could get to the bottom of some health issues. Big thank you to everyone there!

I have been a patient for a few months of this clinic, and I LOVE these folks! I don't understand…read morethe negative review. Every time I've been in, EVERYONE has been nothing but cheerful and helpful. They really listen to what I say, and they are actually interested in helping to solve the problem. They don't just shove a prescription in your hand and rush you out the door. I'm happy to have found them!

I like my doctor.... enough. They do tend to not remember what we talked about during the last…read morevisit, even though they have my file in front of them. The nurses here are horrible. And, as stated by others, they treat you like a child. I don't even know how to find a new doctor in Missoula that taking new patients. Really hoping that the horrible nurses stayed behind at the old location and that I will have a better experience when I visit the new location. But hopes are not high. (For some reason, they treat my husband like gold.)

Have had both negative and positive experiences here. Drastically differs depending on the…read moreavailable provider. Today my experience went really well. Quickly seen. Knowledgeable and friendly staff. Left feeling much better!

I was seen by Dr Westenfelder yesterday and I found him to be kind, explaining everything to me…read morevery well and laid out his plan for diagnosing my problem. Even though it was earlier in the day I never felt rushed and he answered all of my questions. I feel fortunate to have him available.

What an amazing office of skilled and dedicated people. The office runs like clockwork from the…read moreminute you walk through the front door till you leave. EVERYONE has been helpful, kind and informative. Dr. Reynolds was our initial Physician from an ER visit. Nicole saw us through our first office visit. Melissa, mostly, and Shelby when she was out scheduled surgeries, supplied us with information and LISTENED. Calling with concerns were answered with "we can see you in an hour." I apologize for not knowing the employees from that visit but they answered our concerns and we left the office feeling "taken care of." Dr. Redshaw performed surgeries and like clockwork called me to let me know surgery was complete and the outcome. We couldn't ask for better medical care! If you are wavering on this office, DON'T!!! Schedule your appointment. My husband's day surgeries were performed at St Pats. The RNs and CNAs were there for whatever he needed.

Had my first appointment to become established with a PCP. I saw Danielle Chapin PA as well as Ken…read moreMA who works along side. The KINDNESS and COMPASSION they both gave me was overwhelming. Everyone from the front door ( Elias) to Lab ( Eric) to Pharmacy was amazing. What a fantastic office that is efficiently run. I cannot sing their praises more Thank You for caring for me

Not only have they screwed up my prescriptions, I found I was paying twice the copay amt coz they…read morewere running it thru my work ins instead of my humana ins!!!!!

I'm pretty sure this is one of the best medical facilities in Missoula, Montana. I've been here a…read morefew times to get colonoscopies and Dr. Tiritilli and the staff are outstanding. Extremely clean rooms and bathrooms. Lovely nurses. Pre-op and post-op couldn't have gone better. Excellent care, knowledgeable, friendly, and professional. The overall care and attention I received here is just as good as any top-notch medical center in New York or Los Angeles.