I want to make it clear that this review is more about the administration of Dr Bortniker's office, not Dr. Bortniker, who I feel is fine and would recommend him, if you need his care. The office on the other hand, owns your time - - and wastes it. I arrived on time for my appointment and sat for 50 minutes past it, without a word of recognition. My time is worth just as much money as the Doctor's (trust me). After completing the usual paperwork, I disclosed that I had insurance, providing policy name and number. I point this out, as on my second visit for the fitting of an aide, I arrived promptly (taking a valuable half day off of work..) to make that appointment. I was greeted timely by the technician. She proceeded to explain the benefits of the aide and during conversation, she simply asked if I had medical coverage for the cost. When I said I did, she stopped her presentation, literally stopped short, and said, "If you have medical benefits we must send you to another office of ours. Here is the business card of the person you may call to make an appointment." I interrupted her direction to question, "If I'm here TODAY, using my valuable time, and you have ALL the items in front of you to proceed with the procedure, why is it that you are stopping and having me go to another office? Can't you simply proceed and YOU communicate with YOUR other office with respect to BILLING? (Raise your hand if you agree with me...because you won't believe what you are going to read, with respect to my treatment...) She replied that she(and this emphasizes how this office wastes YOUR time....) "did not want to do the fitting, as that office may want to do it differently..." (oh really...even though same practice??) and then "THEY can process the insurance as THAT office (10 minutes away) has the staff to do billing and we don't." Before you wonder, my benefits are not Medicaid, I'm young and could certainly pay the large cash if I had to (or should I say, as they would want me to) yet I felt treated like I was homeless by this office at that point, because I had insurance. Shame on me?? Here is the bottom line, the technician had all the items prepped to perform the fitting and complete the order as planned, using my half day off. Instead, she stopped her "presentation" immediately (which did feel like it a "sales presentation" on the benefits...ummm, I made the appointment, so I DECIDED to DO IT already), when she was told I had benefits. They had that information on record and booked me for this location. It makes you question everything about the design of this office administration. If you read this, know that Dr. Bortniker is fine at what he does. However, this office, which I would think he must have a say on how it runs or be able to influence, is focused on itself, not you. It's standard, not special.Their process wastes YOUR time and they don't care. You totally sense that in their actions. The technician acted like her direction was understandable, never remotely apologetic when I attempted to have them DO what they were PREPARED to do if I brought cold cash. If this was just an "oversight", refusing service because billing is managed by another office, well then if I ran the office, I would have done what was needed FOR THE PATIENT. I would have worked HARDER to do what is needed ADMINISTRATIVELY so it's transparent to the patient. I would just suggest when booking your appointment, question the amount of time you may spend waiting (past your appointment). Request to be called in advance, if they are an hour behind or cant provide services in the very office they directed you to for the appointment, prior to your arriving. Good luck to you. read more