Great service and very friendly. Helpful and did great job all around…read moreExplained everything did and results and didnt rush to get done and leave.

When we needed to update our homeowners policy at the same time Jackson was becoming Sumser, Jenna…read morewas on top of the situation and made the transition painless for us. Excellent customer service!

No One returns calls ? After 5 years as a customer, I'm extremely disappointed in the level of…read moreservice I received. As a 65-year-old newly retired customer, I reached out to explore options after downsizing to one vehicle (a 2016) and switching to liability coverage. What should have been a simple request--removing a car and providing an updated rate--took nearly a week and i sent a 2nd request.to get an email response. However, once I submitted my cancellation, I suddenly received multiple responses in a single day. That inconsistency says everything. Customer loyalty clearly doesn't matter here. If you need timely communication or basic responsiveness, this is not the company I would recommend.

I would like to mention Chris from Kilgo. he stepped in and stayed on top of a problem I was having…read morewith roadside assistance. he was friendly, helpful and consistent. I highly recommend them for any insurance needs you have.

Heather Miller from WBA Insurance was absolutely Awesome, you couldn't have asked for a perfect…read moreperson to handle our situation. Thank you Heather. We are so glad that we will have our auto added to our home insurance. Coach Watters

The agents that work here are amazing and so welcoming. I was very impressed with how knowledgeable…read morethey are about coverage packages and I love how simple they make it when trying to pick the right carrier. I got a quote for life insurance as well as a renters policy. The agent who helped me was kind enough to bring in the expert on life policies and then broke down how my payment schedule would be with both. I'm glad I chose WBA.

I have been with State Farm for quite awhile excellent company I highly recommend them and also the…read morecustomer service is amazing Thank you State Farm

For excellent rates for your auto, home, or life insuance contact this office! Great…read moreservice...friendly people...I highly recommemd doing business with the Mike Jones - State Farm Insurance Agency on Chamberlayne Ave in RVA.

Haile did an excellent job with transferring my insurance after a move and setting up new insurance…read morethat was needed. He's a great communicator and responds quickly to any request or question. Would highly recommend!

Extremely friendly and helpful staff. We just moved to the area and needed auto and renters…read moreinsurance. We walked into their office and they were able to answer all of our questions and concerns. We were also given a great price. Thanks for the great service!!

I've worked with Terron and his team for awhile now and they are fantastic. If you need life, auto,…read moreand home insurance. I highly recommend calling or visiting this office.

Very poor customer service! Many phone calls and emails left unanswered! Requests to delete and add…read morevehicles never processed. Canceled policy due to the poor customer service received by this agency. Canceled my policy way before the payment due date only to find out a new add vehicle was not processed until 3 months later resulting in an excessive payment change/deduction and was not eligible for the entire refund due to the agent not processing the addition in a timely manner!

They have great service and experienced agents. They really care about their clients. I've been…read morewith them for over 15 years.

Everyone's out here reviewing restaurants... it's easy to focus on the stuff that's less than…read moreimportant in life and yelp about it. Insurance is important, and making the wrong decision can cost you a small sum of money and be a huge hassle at best. At worst, bad decisions can destroy you financially. I've seen it on both ends, as a former professional claims adjuster, and now as a small business owner and driver/homeowner. I've been guided wisely countless times by Edwin and his crew. I have ALL of my insurance needs serviced by his shop, and rest easy knowing that I've got a real expert a phone's call away to discuss coverage options, shop around, and ultimately find the best fit for the protection I need. Don't let the "Nationwide Insurance" thing fool you, he's not a captive agent and can easily set me up with any carrier that offers the best product for my needs. You'd do well to give him a call, even if you aren't in the market. Chances are, you could save money, land yourself in a more secure financial position, and learn a thing or two in the meantime.

Great customer service. They are very proactive in calling and checking in and responsive when…read morecalled. I would highly recommend them.

Quick to provide a quote and help. Switched from Nationwide and it was one of the easiest things…read moreI've done insurance wise. Great experience, super happy with the switch!

Yes, everything was great! Joey helped me out tremendously. It was very straightforward with my…read moreneeds and wants for my policy. Gave me a great quote that I couldn't refuse. Thanks for taking great care of your new customer and giving reinsurance that I have the support of you and state farm moving forward.

I am a new customer to this State Farm agency. Karly (licensed partner) was OUTSTANDING. She…read moreprovided exceptional customer service from the moment she answered my first call. This agency came highly recommended by two family members. I have full coverage on my vehicles, not only did I save on premiums, the interaction has been seamless. I am a licensed life/health insurance agent, and this is the type of customer service I provide to my clients. I look forward to a lasting business relationship.

Excellent service, one agent (Shane) to handle everything, instead of multiple people in multiple…read moredeprtments (my prior insurer). Great rates - Shane was patient and knowledgeable.Thank you

I shopped around with five different insurance companies, and State Farm (Shane and his team in…read moreparticular) were by far the friendliest, most patient, and refreshingly free of the pushy, stereotypical sales tactics. Shane took the time to answer all my questions thoroughly and kindly for over 30 minutes. As someone who's usually cautious with large businesses and insurance companies, I was pleasantly surprised by how comfortable and confident I felt working with them. On top of that, the three times I called during business hours, a real person actually answered! No waiting or endless phone menus! The customer service was outstanding, and I also left feeling confident that I got a fair, reasonable rate. Highly recommend, and thank you, Shane!